SUMMARY:

To secure a permanent position within a company that will illuminate my skill set and customer service/administration expertise while building a rewarding career.

CORE COMPETENCIES:

Be good team player and follow all the rules and regulations set forth by the company to assure optimum results. Adapt to different environments and make optimum use of my time and assignments. Proficient in Microsoft Office Interpersonal communications Exceptional attention to detail Experience working with Lawson Does every tasks with urgency while being efficient Typing Speed 50 wpm (with no errors) 9949 KPH (with no errors)

EXPERIENCE:

Confidential, Brentwoood, TN

Patient Support Specialist

Responsibilities:

• Take all incoming patient calls or makes outbound collection calls
• Review patient account information in billing system, perform research as necessary, and take appropriate action to resolve patient inquiry.
• Document patient inquiry and actions taken into the appropriate system.
• Work with patients and guarantors to secure payment on outstanding account balances.
• Communicate with practice staff to obtain requested information.
• Record receipt of information into appropriate system.
• Create a positive patient experience through listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude.
• Escalate patient complaints to the appropriate individual or department based on the nature of the complaint.
• Educate the patient on Shared Services for Physicians policies regarding charity requests, payment arrangements, and other applicable collection policies.
• Direct the patient to the appropriate forms to be used for the charity approval process.
• Maintain and protects confidentiality with regard to all aspects of patient care information.
• Maintain minimum production standards.
• Work within company attendance guidelines.
• Understands and adheres to the Shared Services for Physicians patient balance collection philosophies.
• Practice and adheres to the "Code of Conduct" philosophy and "Mission and Value Statement".
• Perform other duties as assigned.

Confidential, Brentwoood, TN

Human Resource Clerk

Responsibilities:

• Compile and maintain employee records
• Aid with the daily administrative operations of the human resource department
• Process paperwork or update employee information
• Typing and filing
• Provide basic functions related to customer service
• Maintain complete and secure electronic and hardcopy personnel records
• Perform data entry of pertinent personnel information
• Ensure proper documentation is maintained
• Formulate basic queries and reports
• Auditing of files
• Scanning, logging and recovery of missing information in files

Confidential, Nashville, TN

Office Assistant

Responsibilities:

• Answer telephones, routes calls, takes messages, and provides general information
• Open and route incoming mail; distribute correspondence and other material to appropriate people
• Perform a variety of routine typing assignments; draft basic correspondence, enter data, and print letters, labels, reports, and/or other materials; create and mail form letters
• Copy materials as requested; sends facsimiles
• Establish, maintain, process, and updates files, records, and other documents
• Order, stock, and/or distribute office supplies
• Use excel spreadsheet software to assist with departmental reports
• Monitor incoming emails and answer or forward as required
• Prepare outgoing mail for distribution including UPS and FedEx packages
• Keep office area clean and tidy
• Assisted HR when needed

Confidential, Nashville, TN

Customer Care - Channel Operations

Responsibilities:

• Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers, stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.
• Research and resolve clients’ problems, acting as the customer liaison between other bank departments when necessary.
• Research customer questions regarding electronic funds transfers and initiate “Reg E” disputes when appropriate, including the completion of all necessary documents and affidavits.
• Cross-sell bank products and services based on client’s needs in accordance with the banks’ program standards.
• Verify information on ATM/debit card applications to the information in customer database. Send exceptions to personal banking counselors for corrections. Balance customer checkbooks .
• Perform client requested research, including printing statement and check copies.
• Input, maintain and/ or delete debit cards within system.
• Transfer funds to cover clients’ overdrafts as directed by bank operations.
• Notify the research and adjustment coordinator of required adjustments as reported by clients.
• Assist branch representatives with any issues with clients.

Confidential, Nashville, TN

Customer Service Representative

Responsibilities:

• Process loans in accordance with company policy and state law
• Complete store errands as needed such as going to bank and post office
• Conduct field visits
• Filing
• Answer and direct phone calls
• Vehicle appraisals and inspections
• Processed repos
• Collection Calls
• Completed everyday tasks efficiently while abiding by state laws and company policy
• General clerical duties

Confidential, Memphis, TN

Front Desk Guest Service Agent

Responsibilities:

• Applied 100% satisfaction to all guests
• Completed all paperwork by deadlines
• Answered and transferred phone calls
• Multi-tasked while assisting guests and fulfilling clerical duties
• Night Audit
• OnQ certified
• Cash balancing

Confidential, Memphis, TN

Cashier/Customer Service Representative

Responsibilities:

• Follow instructions set forth to successfully enter customer’s information and provide services
• Greet all customers professionally and courteously and determine their needs
• Accept and follow instructions of the manager and team leaders to provide excellent service
• Resolve accounting issues and maintain accuracy in transactions

Confidential, Memphis, TN

Receptionist

Responsibilities:

• Greet and assist prospective clients and determine property price limits
• Make appointments and follow up on all clients’ needs
• Maintain accurate and confidential files of all clients
• Assist sales associates with file transfers to local attorneys
• Filing
• Data Entry
• General clerical duties