Technical Support Analyst Resume Waltham, MA - Hire IT People

SUMMARY:

Motivated, results driven, professional possessing excellent communications skills and expertise in I.T., security, development, hardware, software, Tech Support, and QA, now seeking a suitable full time position where I can apply these skills. Seeking a forward thinking, creative, and positive work environment.

SKILL:

Languages: Experience with C, C++, HTML5, CSS3, and Java.

Operating Systems: Proficient with Windows Server, Windows XP, Vista, 7 and 8. Expérience with Red Hat Linux 7, Red Hat Enterprise Advanced Server 3.0, RHEL 5.1, CentOS, Ubuntu, Kali, UNIX, Solaris 7 and 8, and Android Operating System.

Software: Admin Studio Professional Edition v8.5, Citrix GoToAssist, Cisco VPN, FileZilla, Ghost, NetBeans, VMware Workstation 11, VirtualBox, Sybase 12, SQL Anywhere 12, Help & Manual, JIRA, Sugar and Salesforce.

Hardware: Expérience in server hardware assembly, testing, and maintenance. Software and hardware intégration and testing. Experience with electronic test equipment.

Expérience with: ISO standards.

WORK EXPERIENCE:

Confidential, Waltham, MA

Technical Support Analyst

Responsibilities:

Diagnose, troubleshoot, and resolve software application, data transfer, and connectivity issues related to service and product offerings.
Manage multiple customer cases simultaneously, ensuring all case - related information and activities are accurately documented, and providing timely progress updates to customers and account managers.
Provide limited customer for the purpose of functionality setup.
Work closely with development, and product management teams on technical escalations and product improvements.
Document recurring technical issues to support product quality programs.
Create documentation around support processes and issues usable by technical and non-technical users.

Confidential, Lee, N.H.

Technical Support

Responsibilities:

Remote installation and configuration of Confidential software, Sybase SQL database, and other integrated 3rd party products.
Remote diagnosis and resolution of network and product support issues via Citrix GoToAssist.
Remote troubleshooting of integration issues and recommendation of solutions.
Remote assistance with backup and restore operations. Participation in low-incident-volume emergency on-call rotation.
Writing SQL scripts for Sybase 12. Participation in QA testing of new product releases.
Liaison with development team regarding new features and software issues.
Development of user documentation and materials, including knowledge base articles, printed documentation, course materials, help files, and computer-based .
Coordinated sale of new Confidential modules with Account Management.

Computer Services

Confidential

Responsibilities:

Provide a wide range of computer services to small companies and private individuals.
Virus and Malware prevention and removal.
Networking services, hardware installation and upgrades, consultation, data backup, software installation and upgrades.
Tutor individuals in computer maintenance and software utilization.
Sales and installation of used/tested computer components.
Part time software test contractor for TomTom car navigation software . Report and track software issues using JIRA.

Confidential, Conway, NH

Quality Control Inspector

Responsibilities:

Inspect precision machined rifle barrels for compliance with customer and company quality standards using calipers, micrometers, optical comparators, and other custom and machine shop tools.

Confidential, Waltham, MA

Software Developer

Responsibilities:

Worked with CentOS, Java, NetBeans, QpenVPN, FileZilla, and MySQL, to develop domestic automation systems for mobile and web based applications.

Confidential, Portsmouth, NH

Desktop Solutions Center Technical Analyst/Contractor

Responsibilities:

Test vendor provided and Confidential developed software and web applications for compatibility with Windows Vista Business and corporate best practices using Confidential developed software tools and Admin Studio Professional Edition v8.5. Create and test msi sms pull and push packages.
Install software, analyze and execute test scripts and characterize any defects, and provide detailed documentation for passing and failing tests for product evaluation reports.

Confidential, Lawrence, MA

Integration Specialist

Responsibilities:

Build and test server hardware and software to customer specifications on Microsoft, Linux, and FreeBSD operating systems.
Utilizing Memtest86, Pc-Check, and electronic test devices correct and characterize any defects, and provide detailed documentation for passing and failing tests for product evaluation reports.
Test and repair products returned from the field and document failures and repairs in Oracle and Microsoft Access.
Develop and maintain process and test documents using Adobe Acrobat Writer. Assist in the development of a comprehensive QA program.

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Technical Support Analyst Resume

Waltham, MA

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