Summary of Qualifications

Accomplished systems administrator with 8 years of experience managing server infrastructures and data-center operations across Windows only platforms. Effectively I plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance for the IT environment. Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems.

Technical Skills

Hardware- Dell and HP compatible PC's of all types, fabrication and installation of cable types, hubs, switches, Cisco Firewalls, Linksys, Netgear, Routers, Printers, Scanners, OCRs, Facsimiles, Copiers, modems, terminals, workstations, servers, CD towers/devices, NICs, 3com, Cisco VOIP, BlackBerry, PDA, Fujitsu Tablets, Iphone/Ipad, Android

Software- Windows XP/7/8.1, Windows Server 2003/2008/2012, Exchange Server 2007/2010, Netware, Active Directory, Dameware, LANDesk, Wordperfect Suite, Norton Antivirus Corp, Microsoft Office 2007/2010, Norton Ghost, Altiris PC Transplant, DNS, DHCP, SharePoint, Remedy, Magic Ticketing System, EM7 Ticketing System, McAfee Antivirus, Symantec Endpoint Protection Antivirus, Windows Migration, Project Management, Configuration Upgrading, Technical Support, Productivity Improvement, Systems Installation, Microsoft Lync, VMware-esxi workstation, all Apple Device ios8 Mavericks, Office 365, NetVault, Citrix

Professional Experience

Confidential

System Administrator

• Active Directory management Creating/deleting accounts, modifying policies, permissions, profiles and attributes
• Create and deploy images using Norton Ghost Landesk
• Migrating users from Exchange 2010 to office 365
• NBX Phone System Admin. create/delete user phone accts -VOIP phone system.
• Manage all system and user backups-Net Vault 9.2
• Manage all Terminal Servers for user application access
• Cisco VPN Admin manage firewall connectivity , create/delete user access
• Migrating Mac users to OSX Mavericks
• Migrating MS office 2010 users to MS office 2013
• Migrate all servers from server 2008 to 2012 including domain controllers, exchange and backups
• Manage all cell phone and data card devices at t, verizon, sprint
• BES Admin. create/delete user accts, manage certificates
• Citrix Admin. create/delete user accts, manage and deploy software using Xendesktop Receiver
• VMware Admin. create/delete user accts, manage desktops using esxi test bed using workstation

Confidential

System Administrator/ Desktop Analyst

• Active Directory management Creating/deleting accounts, modifying policies, permissions, profiles and attributes
• Create and deploy images using Norton Ghost 2011
• Migrating users from Exchange 2007 to 2010
• NBX Phone System Admin. create/delete user phone accts
• Manage all system and user backups
• Manage all Terminal Servers for user application access
• Cisco VPN Admin manage firewall connectivity , create/delete user access
• Migrating Mac users to OS X Lion
• Migrating MS office 2007 users to MS office 2010
• Migrate all servers from server 2003 to 2008 including domain controllers, exchange and backups
• Manage all cell phone and data card devices at t, verizon, sprint
• BES Admin. create/delete user accts, manage certificates
• Troubleshoot all desktop issues including black berry's and third party applications

Confidential

Desktop Analyst/Helpdesk Short-Term Contract

• Remote support for over 3000 Regional EPA employee's.
• Active Directory management Creating/deleting accounts, modifying policies, permissions, profiles and attributes
• Altiris Deployment Console Laptop and Workstation Imaging/Deployment
• Exchange Server 2007/Powershell creating/deleting mailboxes and backup/restore of user data
• SQL Server Basic scripting and data querying from multiple databases
• Remote troubleshooting on Windows Server 2003 and Windows XP Professional clients via Microsoft Terminal Services Client/Remote Desktop
• Network troubleshooting on switches and ports security 802.1x issues.
• Creating accounts on Safe boot server - Workstation/Laptop encrypting database management and troubleshooting.
• Troubleshooting VPN issues for remote users.
• Lotus Notes support
• Support of custom handheld databases as well as of various custom applications.

Confidential

System Administrator/ Tier 3 Support Short-Term Contract

• Responsibilities include Configure, test and debug hardware,
• Provide level 3 support to users monitor active directory replication stability communicate and coordinate network schedule, backups, and downtime to users prepare and maintain documentation of active directory structure and configuration
• Support Windows 2000/XP systems administration troubleshoot LAN and WAN networking technologies.
• Troubleshoot hardware Intel based and operating systems, including Windows 2000/Server/Professional, Windows XP, and Microsoft Exchange.
• Setup user's, Profiles, Passwords, rights permission, on Active DIR
• Create Organizational units on Active Directory 2000 and XP
• Maintain user's profiles, password, permission, rights on Windows 2000, and XP
• Install fresh copy of windows 2000 and 2003 on new hardware
• Setup IIS, DNS, DHCP, SMTP, and NFS protocols
• Setup user's, Profiles, Passwords, rights permission, on Active DIR
• Create Organizational units on Active Directory 2000 and XP
• Maintain user's profiles, password, permission, rights on Windows 2000, and XP
• Install fresh copy of windows 2000 and XP on new hardware
• Traveled to local sites that needed to be migrated
• Setup IIS, DNS, DHCP, SMTP, and NFS protocols
• Assist with site cleanup of NT4 and Exchange 5.5 environments
• Perform migrations outside normal business hours of operation if migrations are not complete.
• Use SQL 2000 Enterprise manager to trouble database issues such as connectivity, permission, tables
• Use SQL 2000 Enterprise manager to connect to different database
• Use Enterprise Manager in SQL 2000 to trouble issue with the database
• We us Remedy to track system and supported XP 2000 and Vista users

Confidential

IT Technician Level III Pentagon, IMCEN Contract

• Implement 30 more PC installations than required.
• Team Lead for various installation projects.
• Create, test, document solutions for technical problems post on sharepoint site.
• Train all new employees.
• Admin on Siper Niper Networks
• Backup reimaged workstations using Altiris PC Transplant.
• Migrate HQDA computers from MS Office 2003 to MS Office 2007.
• Migrate HQDA computer from MS Windows XP to MS Vista.
• Instruct user on software applications and hardware usage.
• Test, document troubleshooting procedures and solutions for technical problems.
• Inventory computer and peripherals.
• Assist with writing editing SOPs Remote access/assistance to PCs.
• Technical support for DOD staff concerning network connectivity, hardware installing, software. Installation, access control for network resources and imaging of computers.
• Provide support services that include workstations, laptops, printers, scanners, Blackberries, PDAs other hand-held devices, other customer defined IT problems.
• Backup user data for migration.
• Support Dell PCs, laptops, and printers HP and Canon printers and scanners wireless communication devices blackberries, cell phones, etc. .
• Support Software including Ghost, Windows 2000 and XP, WordPerfect, MS Office, MS Project, and Citrix, Dameware, wiring closet cabling.
• Troubleshooting, testing and the installation of hardware and software and other service desk responsibilities.
• Used active directory to reset user account password.

Confidential

Help Desk Technician Short-Term Contract

• Functioned as a liaison for helpdesk, engineers, and implementation teams.
• Assisted in upgrading network systems from Win NT to XP for over 3000 users.
• Researched, developed and tested solutions and procedures.
• Implemented SOP's for Tier 1 and Tier 2.
• Backs up file server data/disk, user files and data, configure workstations and laptops
• Maintain the desktop systems and provides Tier 2 and Tier 3 support for users relating to hardware software and technical problems supporting Win NT/2000/XP/Vista.
• Install, configure, upgrade and troubleshoot any hardware and software components present formal and informal training and assistance to customers and report respond to, and resolve customer request.
• Document actions taken give guidance or training to customers to prevent recurrences.
• Assists in engineers in resolving problems. Installs, configures, and tests software on customer workstations.
• Troubleshooting, testing and installation of hardware and software and other service desk responsibilities.
• Attend meetings for future network and software application strategies.

Confidential

IT Assistant

• Designed, built and implemented organizations network infrastructure.
• Installed and configured workstations, laptops, printers and other peripherals and network.
• Provided technical training and support to users as required.
• Document network configuration.
• Re-imaged workstations using Norton's Ghost and Manual Backups.
• Used active directory to reset user account password.
• Pinged servers and mapped network drives.
• Provided server maintenance.
• Create and implemented VBS scripts to provide man less support to techs.
• Provide Blackberry and Enterprise server Support to customers.
• Ran series of server and workstation reports for the director.
• Avaya VOIP tech, Rerouted drops and issued customer with voicemail.

Confidential

Software/Helpdesk Support

• Responsible for providing Tier 3 applications support for software end users.
• Resolve complex issues and server or network based problems remotely and in a prompt and professional manner, duties include but not limited to the following
• Worked with software developers, users, and other QA associates in the development of test cases for updated CD patches and updates versions 10.0 and 11.0
• Support software configuration and mappings for CVS and Access files
• Re Register and update DLL's files problems due to version compatibility
• Setting up and configuring an ODBC data source name
• Troubleshooting software paths and updating software patches remotely
• Involvement with company wide data analysis reporting
• Day to day customer support for all WorldShip shipping applications
• Setting up system policy for WorldShip application
• Troubleshooting .Net, MSDE and XML scripts as well as registry editing
• We us HDFS tracking system and supported XP users.

Confidential

Helpdesk Support

• Maintained HRIS databases
• Implemented the Kronos timekeeping software.
• Used Remote access to customers throughout the Mid Atlantic region.
• Kept track of the remedy ticketing system and ran statistic reports.
• Active Directory management Creating/deleting accounts, modifying policies, permissions, profiles and attributes
• Troubleshooting, testing and installation of hardware and software and other service desk responsibilities.