Channel Technology Infrastructure Engineer Resume

SUMMARY:

IT Professional wif 7 years of hands - on experience. Specialties include Windows Desktop and Server support, including Exchange and Active
Directory; VMWare ESX and ESXi environment design and installation; and HP and EMC SAN support and maintenance. Strong planning, time management and prioritizing skills. Successful working independently or as part of a team. Results-driven, adaptable and efficient individual.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Channel Technology Infrastructure Engineer

Responsibilities:

Provided Tier 3 support for infrastructure issues, including OS (Red Had Linux, AIX, Windows and SUN), Applications (Weblogic Websphere) and hardware.
Engineered and verified Firewall Rules, DNS changes, VIP implementation and User account creation.
Engineered and verified backup schedules, shared storage allocations, and data mirroring for approximately 8000 servers utilized by 100 independent applications wif thousands of application dependencies
Performed project design, including task identification, scheduling, and execution.
Reviewed weekly capacity reports and engaged appropriate teams to resolve issues found. Developed monitoring requirements to catch recurring issues.
Performed storage migrations for Production application servers from NetApp 3000 to NetApp 6200 NAS devices and Production Database servers from EMC VNX to EMC VMAX SAN devices.

Confidential

Windows Engineer

Responsibilities:

Provided Tier 2 support for managed Exchange, SQL and Web server environments
Helped build and manage "Gated Cloud" environment, consisting of one multi-server VMWare ESX cluster, utilizing Cisco virtual switches to segregate client traffic on shared cluster. Running on Dell rack mounted servers wif EMC VNX SAN
Helped collect specifications for new systems from client IT contacts.
Assisted client IT teams in troubleshooting DB and application performance issues.

Confidential

LAN Engineer II

Responsibilities:

Assisted in business relocation project in Summer of 2009; this task included:
Moving all call center, development, and business operations workstations, reimaging all PCs for use in new call center.
Building new ESX and ESXi environments and building new virtual servers for all production and support systems, including corporate email (Exchange), FTP, Active Directory, and proprietary applications.
Project was completed wifout any unplanned outages, and wif no significant downtime, due to the use of VMWare Converter to virtualize existing servers, greatly decreasing the overall hardware footprint in the new data center.
Utilized Brocade SAN switches to present storage to blade servers from a HP XP 24000 Storage Array and various HP EVA 8000 Arrays.
Designed and implemented VMWare View environment for rooms and remote users.
Assisted in transition of Tier 1 support tasks to India support desk.
Deployed Altiris Notification Manager wif PC Anywhere to assist in software package inventory and deployment management, issue resolution, and remote support.
Worked wif vendor’s technical support team to resolve production system issue in a timely manner.
Provided support for Macbooks, including installing OS and software, creating Windows for users that are unfamiliar wif OS X.
Assisted in successful PCI and SOX audits.

Confidential, Bethlehem, PA

Network Administrator

Responsibilities:

Trained users and communicated wif software manufacturer to reduce amount of on-site work lost due to software malfunction.
Set up, and maintain FTP server used to transmit files to schools and organizations requiring next-day service for event pictures.
Established and maintained VPN tunnel during business relocation, providing full access from old building to servers in new building.

Confidential, Piscataway, NJ

Shipping and Receiving Team Lead

Responsibilities:

Rewrote all QA and Shipping and Receiving related Quality System Documents for ISO 9001 audit, which was passed in one attempt. Selected as part of internal audit team.
Streamlined process of handling equipment sent in wifout a call record through an Access database as part of company’s “Paper-Free” record keeping initiative.
Created client billing documents for non-warranty repairs.

Confidential, Martins Creek, PA

Lab Technician (Temporary)

Responsibilities:

Connected all buildings on one wireless intranet. Worked wif Linksys and D-link routers, switches and hubs.
Created simple web sites for local businesses.
Installed two broadcast antennas to offer wireless internet service to residential clients. Setup in-home access points for customers.