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Network Technician Resume Profile

Professional Experience


Desktop Support Analyst

  • Desktop support for all employees local and remotely
  • Building, configuring and repairing of desktop and laptop computer systems
  • Operating system, hardware and software installation and upgrades, daily backups, and virus removal
  • Learning software in order to train and assist users
  • Installation of PCs and VoIP telephones and printers on the network and assurance of connectivity
  • Resolve any issues pertaining to hardware, software, printers and VoIP telephones
  • Assist with server maintenance, updates, patches and upgrades
  • Dell Kace maintenance and upkeep of inventory
  • Active Directory maintenance of inventory and users and password resets
  • Work a 2 week, 24 hour a day on call rotation
  • Upgrading, maintenance and administration of the BOMGAR appliance that we use for remote support
  • Following a ticket system and updating as projects progress through BMC Remedy
  • Lotus notes Support
  • Windchill PDMLink support and maintenance
  • Server upgrades, patching, general maintenance and upkeep


Installation Technician

  • Installation of server room temperature management systems
  • Perform general electrical and mechanical work in-house and at mission critical customer sites
  • Prepare/assemble electro-mechanical assemblies
  • Install assemblies at customer sites
  • Perform tests to ensure equipment operates as required
  • Write reports to document installation, equipment properties, etc
  • Maintain documentation for site installations, product information, etc


Desktop Technician

  • Desktop support and application support. Learning specific programs in order to train employees on use
  • Building of desktops for Wal-Mart and Point of Sale role outs
  • Hardware and software upgrading and move/add/changes/deployment
  • Installation of CAT5, CAT3, Coaxial and various cabling for network and telephone use
  • Installation of T-1 lines from the main point of entry to customer computer room by locating the path of least resistance then running cable
  • Installation, setup and configuration of computer and network devices including software and printers
  • Assist customers in transition of service providers configure customer TCP/IP settings, set up user accounts and permissions, E-Mail, programs and hardware
  • Telephone system installation and configuration by following installation manuals
  • Computer repair and upgrades consisting of hardware installation and software installation and configuration
  • Virus and spy ware removal
  • Interview, evaluate, hire and train all new employees
  • Schedule and manage all projects and see to completion
  • Assisted Feet bank and Bank of NH with their network merger


Network Technician

  • Installation of CAT5, CAT3, and various cabling for network and telephone use
  • Voice/data transmission line installation from the main point of contact for all T-1 customer cutovers and activations
  • Responsible for implementing and maintaining administrative records associated with activating customer's service
  • Coordinate schedules and confirm all associated porting and call through testing of customer activation's to ensure the highest degree of success
  • Assists with troubleshooting, escalation and resolution of issues, pertaining to activations and customer cutovers
  • Working with engineers to resolve connectivity issues
  • Responsible for maintaining and updating all associated administrative functionality as it pertains to customer activations
  • Accept on call responsibility to respond to network problems


SOC Monitor

  • Monitor status of network connectivity, performance, and usage in a Service Operations Center environment on Solaris and Windows NT systems
  • Utilized specialized software to multi point audio/video conferencing applications
  • Troubleshoot client connectivity issues, resolve appropriately and create documentation of the process
  • PC maintenance, administration, configuration and upkeep of systems
  • Instruct users on software usage and train new employees
  • User technical support
  • Monitor video conferences statistics, document and record IP addresses of those using inappropriate behavior. Mentor and train new employees of procedures
  • Connect to remote computers with VNC or PC Anywhere to resolve software issues


Operating Systems:

Windows 95, 98, NT 2000, 2003, 2008, XP, Vista, Win7, Basic Linux, Solaris and UNIX


Proficient in the Microsoft Office Suite, Adobe Creative Suite, Corel Draw, SignLab, Lotus Notes, most virus removal software, most forms of video conference software, Windchill PDM Link

Remote access: VNC, PC Anywhere, TeamViewer, BOMGAR

I am capable of learning most software applications with ease.

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