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Network Technician Resume Profile

Professional Experience

Confidential

Desktop Support Analyst

  • Desktop support for all employees local and remotely
  • Building, configuring and repairing of desktop and laptop computer systems
  • Operating system, hardware and software installation and upgrades, daily backups, and virus removal
  • Learning software in order to train and assist users
  • Installation of PCs and VoIP telephones and printers on the network and assurance of connectivity
  • Resolve any issues pertaining to hardware, software, printers and VoIP telephones
  • Assist with server maintenance, updates, patches and upgrades
  • Dell Kace maintenance and upkeep of inventory
  • Active Directory maintenance of inventory and users and password resets
  • Work a 2 week, 24 hour a day on call rotation
  • Upgrading, maintenance and administration of the BOMGAR appliance that we use for remote support
  • Following a ticket system and updating as projects progress through BMC Remedy
  • Lotus notes Support
  • Windchill PDMLink support and maintenance
  • Server upgrades, patching, general maintenance and upkeep

Confidential

Installation Technician

  • Installation of server room temperature management systems
  • Perform general electrical and mechanical work in-house and at mission critical customer sites
  • Prepare/assemble electro-mechanical assemblies
  • Install assemblies at customer sites
  • Perform tests to ensure equipment operates as required
  • Write reports to document installation, equipment properties, etc
  • Maintain documentation for site installations, product information, etc

Confidential

Desktop Technician

  • Desktop support and application support. Learning specific programs in order to train employees on use
  • Building of desktops for Wal-Mart and Point of Sale role outs
  • Hardware and software upgrading and move/add/changes/deployment
  • Installation of CAT5, CAT3, Coaxial and various cabling for network and telephone use
  • Installation of T-1 lines from the main point of entry to customer computer room by locating the path of least resistance then running cable
  • Installation, setup and configuration of computer and network devices including software and printers
  • Assist customers in transition of service providers configure customer TCP/IP settings, set up user accounts and permissions, E-Mail, programs and hardware
  • Telephone system installation and configuration by following installation manuals
  • Computer repair and upgrades consisting of hardware installation and software installation and configuration
  • Virus and spy ware removal
  • Interview, evaluate, hire and train all new employees
  • Schedule and manage all projects and see to completion
  • Assisted Feet bank and Bank of NH with their network merger

Confidential

Network Technician

  • Installation of CAT5, CAT3, and various cabling for network and telephone use
  • Voice/data transmission line installation from the main point of contact for all T-1 customer cutovers and activations
  • Responsible for implementing and maintaining administrative records associated with activating customer's service
  • Coordinate schedules and confirm all associated porting and call through testing of customer activation's to ensure the highest degree of success
  • Assists with troubleshooting, escalation and resolution of issues, pertaining to activations and customer cutovers
  • Working with engineers to resolve connectivity issues
  • Responsible for maintaining and updating all associated administrative functionality as it pertains to customer activations
  • Accept on call responsibility to respond to network problems

Confidential

SOC Monitor

  • Monitor status of network connectivity, performance, and usage in a Service Operations Center environment on Solaris and Windows NT systems
  • Utilized specialized software to multi point audio/video conferencing applications
  • Troubleshoot client connectivity issues, resolve appropriately and create documentation of the process
  • PC maintenance, administration, configuration and upkeep of systems
  • Instruct users on software usage and train new employees
  • User technical support
  • Monitor video conferences statistics, document and record IP addresses of those using inappropriate behavior. Mentor and train new employees of procedures
  • Connect to remote computers with VNC or PC Anywhere to resolve software issues

Skills

Operating Systems:

Windows 95, 98, NT 2000, 2003, 2008, XP, Vista, Win7, Basic Linux, Solaris and UNIX

Software:

Proficient in the Microsoft Office Suite, Adobe Creative Suite, Corel Draw, SignLab, Lotus Notes, most virus removal software, most forms of video conference software, Windchill PDM Link

Remote access: VNC, PC Anywhere, TeamViewer, BOMGAR

I am capable of learning most software applications with ease.

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