Network Technician Resume Profile

Professional Experience

Confidential

Desktop Support Analyst

Desktop support for all employees local and remotely
Building, configuring and repairing of desktop and laptop computer systems
Operating system, hardware and software installation and upgrades, daily backups, and virus removal
Learning software in order to train and assist users
Installation of PCs and VoIP telephones and printers on the network and assurance of connectivity
Resolve any issues pertaining to hardware, software, printers and VoIP telephones
Assist with server maintenance, updates, patches and upgrades
Dell Kace maintenance and upkeep of inventory
Active Directory maintenance of inventory and users and password resets
Work a 2 week, 24 hour a day on call rotation
Upgrading, maintenance and administration of the BOMGAR appliance that we use for remote support
Following a ticket system and updating as projects progress through BMC Remedy
Lotus notes Support
Windchill PDMLink support and maintenance
Server upgrades, patching, general maintenance and upkeep

Confidential

Installation Technician

Installation of server room temperature management systems
Perform general electrical and mechanical work in-house and at mission critical customer sites
Prepare/assemble electro-mechanical assemblies
Install assemblies at customer sites
Perform tests to ensure equipment operates as required
Write reports to document installation, equipment properties, etc
Maintain documentation for site installations, product information, etc

Confidential

Desktop Technician

Desktop support and application support. Learning specific programs in order to train employees on use
Building of desktops for Wal-Mart and Point of Sale role outs
Hardware and software upgrading and move/add/changes/deployment
Installation of CAT5, CAT3, Coaxial and various cabling for network and telephone use
Installation of T-1 lines from the main point of entry to customer computer room by locating the path of least resistance then running cable
Installation, setup and configuration of computer and network devices including software and printers
Assist customers in transition of service providers configure customer TCP/IP settings, set up user accounts and permissions, E-Mail, programs and hardware
Telephone system installation and configuration by following installation manuals
Computer repair and upgrades consisting of hardware installation and software installation and configuration
Virus and spy ware removal
Interview, evaluate, hire and train all new employees
Schedule and manage all projects and see to completion
Assisted Feet bank and Bank of NH with their network merger

Confidential

Network Technician

Installation of CAT5, CAT3, and various cabling for network and telephone use
Voice/data transmission line installation from the main point of contact for all T-1 customer cutovers and activations
Responsible for implementing and maintaining administrative records associated with activating customer's service
Coordinate schedules and confirm all associated porting and call through testing of customer activation's to ensure the highest degree of success
Assists with troubleshooting, escalation and resolution of issues, pertaining to activations and customer cutovers
Working with engineers to resolve connectivity issues
Responsible for maintaining and updating all associated administrative functionality as it pertains to customer activations
Accept on call responsibility to respond to network problems

Confidential

SOC Monitor

Monitor status of network connectivity, performance, and usage in a Service Operations Center environment on Solaris and Windows NT systems
Utilized specialized software to multi point audio/video conferencing applications
Troubleshoot client connectivity issues, resolve appropriately and create documentation of the process
PC maintenance, administration, configuration and upkeep of systems
Instruct users on software usage and train new employees
User technical support
Monitor video conferences statistics, document and record IP addresses of those using inappropriate behavior. Mentor and train new employees of procedures
Connect to remote computers with VNC or PC Anywhere to resolve software issues

Skills

Operating Systems:

Windows 95, 98, NT 2000, 2003, 2008, XP, Vista, Win7, Basic Linux, Solaris and UNIX

Software:

Proficient in the Microsoft Office Suite, Adobe Creative Suite, Corel Draw, SignLab, Lotus Notes, most virus removal software, most forms of video conference software, Windchill PDM Link

Remote access: VNC, PC Anywhere, TeamViewer, BOMGAR

I am capable of learning most software applications with ease.

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