Technician Resume Profile

Results Focused A Certified Computer Technician Desktop Support

16 years of experience working in corporate government environments.

Selected to participate in top secret projects for the Third Army

Secret / Confidential Clearance

Skills Summary: Technical Consulting Corporate Research Workshop Facilitator Teamwork Building Diversity Training

Project Management Executing Plans ahead of time Thorough Conflict Resolution A Certified Effective Communication Skills

Software: WINDOWS 98 NT 2000 XP Vista Win 7, MS Office Adobe PhotoShop, Illustrator, OASIS SYSTEM Client Tracking Software FACTORS Incident Reporting System ORACLE 11i Order Processing System SAP Order Processing System TrackIT Work order Software.

Confidential

Deployed new computers, laptops, printers to replace older units in various BC/BS locations
Transferred required data from old units to new units
Imaged computers and laptops for deployment.

Confidential

Decommissioned 200 old computers, laptops, printers and peripheral equipment.
Installed 150 new computers, laptops, printers and peripheral equipment
Installed 50 specialized Teller stations and related equipment.
Member of a two man team that provided hardware installation of and configuration of servers, routers, switches and network printers.
This resulted in the early completion of the TD Bank conversion saving 2 weeks of scheduled work time. This translates into financial savings for the corporation.

Confidential

Help Desk Support Computer Technician

Completed Top Secret special project that required 75 laptops to be set up and configured with multi - layered programs and passcodes. This project was completed by me in a 48 hour period
I provided helpdesk support in resolving various issues, including hardware, software, network printer issues for both incoming and existing military personnel.
Responsible for setup and configuration of complete workstations for both NIPR SIPR Networks.
Responsible for installation of VOIP Telephones and Fiber Optics Converters for the SIPR systems.
Responsible for installation and configuration of Thin Clients for SIPR Network
Provide guidance to General staff for correct submission of requests for equipment and services.
Responsible for consulting with clients to assess their needs, provide product information, proposals, bids and custom services available in fulfilling their technical requirements.
Responsible for performing all manner of installation, upgrades and providing services to computer equipment as necessary.
Provide all network cabling installation and services.

Confidential

Technician / NCR Kinetics Debug Technician, Test Technician / TeraData Staging Technician

Responsibilities include: Testing and Debugging Kodak Commercial photographic equipment
Performing all necessary repairs as well as required modifications.
Testing and Debugging NCR-Kinetics airline ticket processing stations performing all required repairs.
Testing and debugging equipment for NCR Scanners.
Preparing and staging TeraData Servers for testing by Systems Analysts.

Confidential

CISCO SYSTEMS Equipment Test Technician / KODAK Order Processor / Nortel Shipping

Processing and preparing Nortel orders for domestic or international shipment
Preparing all documentation for domestic or international shipment.
Processing orders for Kodak Professional Picture processing units.
Performing upgrades to these units to comply with client specifications.
Responsibilities include: Testing Cisco Systems network servers, component boards and accessories
Responsible for maintaining the following databases: intake contact placement retention HRA referral service and vendor.
Created and modified some of these databases as required.
Prepared all statistical reports and provided the data for the companion narrative reports.
Coordinated information and resources for presentations, workshops, and outreach events to be used during recruitment drives.
Provided desktop support technical support for staff in both hardware and software areas.
Coordination and facilitation of workshops teaching communication skills, conflict resolution as well as operation of basic office appliances fax machine, copier, and postage machines .
Initially responsible for the facilities management of our present location

Confidential

Responsible for consulting with clients to assess their needs.
Provide product information, proposals, bids and custom services available to fulfill their technical requirements.
Initial responsibilities were as a computer technician performing all manner of installation, upgrades and providing service to computer equipment as necessary.
Installation of printers, scanners, modems as well as other peripheral equipment.

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