Technical Support Analyst Resume

SUMMARY

Experience working with laptops, desktops, Cisco Routers, and Switches, Servers, Printers, Kodak, Fujitsu, Ambir Scanners, running and terminating network Cabling.
Experience working with Windows 95, 98, XP, ME, 2000, 7 and Server 2000 / 2003, 2005 and 2008 Operating systems,
All Office products, Web email, Exchange email, Groupwise email, Active directory
Administration of virus protections Norton, EZ Trust, Trend, and Nod32
Ultra VNC, Terminal Services, and PC Anywhere, RDP
Console One, Oracle.SQL, Access
OnBase, Edeposit, and other banking specific applications
me’m involved in many areas of Charity whether its walking for Breast Cancer, relay for life, fostering dogs for teh local animal rescue group, being a member of Big Brothers Big Sisters or attending many charity functions.

SUMMARY

Confidential

Responsibilities:

Design, develop and maintain workflows to automate business processes in teh OnBase system.
Responsible for converting all paper reports to electronic reports using COLD and DIP processes. We currently have about 20 active COLD processes running that include about 125 different reports
Support all 400+ users of teh OnBase system which includes user administration, creation of new documents, scanner support, and any support of integration from OnBase to other systems.
Responsible for all version upgrades which includes planning, testing and implementation - successfully upgraded from 7.2, 8.2, 9.2 and are currently on 11.0 SP1
Responsible for all Disaster Recovery for teh OnBase system
Support of all modules we are licensed for in OnBase that include Workflow, Check Processing, COLD, DIP, Production Document Scanning, Desktop Document Scanning, Application Enabler, Virtual Print Driver, Report Services and many others

Confidential

Technical Support Analyst

Responsibilities:

Provide Desktop and laptop computer support, Network support, and VoIP Phone support for 350+ users.
Experienced in all Office applications, Windows 2000/XP, Server 2003,
User administration on a Novell network. using Console One
Update and maintain company intranet using HTML/PHP
Provide internal and external client support for all Image processing applications including OnBase document imaging
Provide weekend and Evening on call support for users on a rotating schedule
Provides first level support for ATM’s

Confidential

Administrator/Desktop support Specialist

Responsibilities:

Provide Desktop computer support, Network support, Phone support
Experienced in all Office applications, Windows 2000/XP, Server 2003,
Mac, Mac applications, Terminal services, remote desktop
Manufacturing software support
All purchasing of raw materials needed for teh facility
From server to desktop to printers me was solely responsible for teh support of all aspects of computer use.

Confidential

Help desk Specialist

Responsibilities:

Provide support by phone to users for all aspects of personal computer issues networking issues PBX administration, Log call tickets,
Migration from Win98 to Win 2k,
Provide User support for Unix
Support video conferencing
Administered virus protection to teh whole manufacturing facility