SUMMARY

• Experience working with laptops, desktops, Cisco Routers, and Switches, Servers, Printers, Kodak, Fujitsu, Ambir Scanners, running and terminating network Cabling.
• Experience working with Windows 95, 98, XP, ME, 2000, 7 and Server 2000 / 2003, 2005 and 2008 Operating systems,
• All Office products, Web email, Exchange email, Groupwise email, Active directory
• Administration of virus protections Norton, EZ Trust, Trend, and Nod32
• Ultra VNC, Terminal Services, and PC Anywhere, RDP
• Console One, Oracle.SQL, Access
• OnBase, Edeposit, and other banking specific applications
• me’m involved in many areas of Charity whether its walking for Breast Cancer, relay for life, fostering dogs for teh local animal rescue group, being a member of Big Brothers Big Sisters or attending many charity functions.

SUMMARY

Confidential

Responsibilities:

• Design, develop and maintain workflows to automate business processes in teh OnBase system.
• Responsible for converting all paper reports to electronic reports using COLD and DIP processes. We currently have about 20 active COLD processes running that include about 125 different reports
• Support all 400+ users of teh OnBase system which includes user administration, creation of new documents, scanner support, and any support of integration from OnBase to other systems.
• Responsible for all version upgrades which includes planning, testing and implementation - successfully upgraded from 7.2, 8.2, 9.2 and are currently on 11.0 SP1
• Responsible for all Disaster Recovery for teh OnBase system
• Support of all modules we are licensed for in OnBase that include Workflow, Check Processing, COLD, DIP, Production Document Scanning, Desktop Document Scanning, Application Enabler, Virtual Print Driver, Report Services and many others

Confidential

Technical Support Analyst

Responsibilities:

• Provide Desktop and laptop computer support, Network support, and VoIP Phone support for 350+ users.
• Experienced in all Office applications, Windows 2000/XP, Server 2003,
• User administration on a Novell network. using Console One
• Update and maintain company intranet using HTML/PHP
• Provide internal and external client support for all Image processing applications including OnBase document imaging
• Provide weekend and Evening on call support for users on a rotating schedule
• Provides first level support for ATM’s

Confidential

Administrator/Desktop support Specialist

Responsibilities:

• Provide Desktop computer support, Network support, Phone support
• Experienced in all Office applications, Windows 2000/XP, Server 2003,
• Mac, Mac applications, Terminal services, remote desktop
• Manufacturing software support
• All purchasing of raw materials needed for teh facility
• From server to desktop to printers me was solely responsible for teh support of all aspects of computer use.

Confidential

Help desk Specialist

Responsibilities:

• Provide support by phone to users for all aspects of personal computer issues networking issues PBX administration, Log call tickets,
• Migration from Win98 to Win 2k,
• Provide User support for Unix
• Support video conferencing
• Administered virus protection to teh whole manufacturing facility