OBJECTIVE

IT professional with over 10 years experience looking for a position that will both utilize and strengthen skills acquired while working in diverse and demanding environments.

PROFESSIONAL EXPERIENCE

Confidential .Norwalk, CT

Technical Support Representative

Responsibilities:

• Timely response to incoming customer support inquiries via email and phone.
• Log all customer contact in the Zendesk support ticketing system, maintaining complete and accurate information.
• Develop and maintain strong technical and business expertise of Datto products.
• Manage ZFS File System.
• Utilize Ubuntu Linux to administer Datto device.
• Utilize SSH, Remote web, PUTTY and remote VNC connections to manage remote devices.
• Perform disaster recovery and file restores.
• Perform device migrations, data archiving and roundtrips.
• Troubleshoot Network connectivity issues.

Confidential .Union, NJ

IT Specialist

Responsibilities:

• Administered Windows server 2008 and Windows 7 desktop environment
• Remote end user support of windows based applications and OS via LogMeIn
• Setup and trouble shoot network printers
• Setup and troubleshoot Linksys switches
• Responsible for cloud based data backup of all file servers utilizing Datto backup
• Interacted with Information Technology vendors

Confidential, NJ

Business Owner

Responsibilities:

• Install, setup and administer web based applications such as the WordPress and Pixlepost blog software and host them on the Web server platform with a Database back end.
• Register and administer domain names. Create sub domains to host special sites and web applications.
• Backup websites, blogs and databases using FTP software to download data onto backup drives using backup software.
• Thorough understanding of the use of web feeds which are used to provide subscribers with real time up to date content.
• Photo editing and management utilizing Adobe Photoshop CS4 and Lightroom 2.5
• Provide great customer service and products for clients

Confidential, NJ

Audio Visual Technical Specialist/ Supervisor

Responsibilities:

• Videotaped events using state of the art video equipment and recording media
• Converted video file formats from tape to DVD
• Used sound mixers as a central control center for sound devices such as microphones and speakers
• Coordinated setups of audio visual equipment for events happening within the College
• Used various audio visual equipment to record and project video and sound
• Setup sound mixers, video cameras, microphones, speakers, LCD Projectors, Windows XP, Dell computers for events
• Interact with various departments within the college and outside vendors
• Troubleshot various A/V equipment such as LCD projectors, Microphones, Speakers, All in one portable multimedia equipment such as Nomads

Confidential, NY

Technical Support Analyst

Responsibilities:

• End user remote support of Windows based applications utilizing Citrix, Remote Desktop and ICA client.
• Experienced with Windows Terminal Services and Citrix
• Utilized Citrix Management Console 4.0 to support the company’s Citrix farms.
• Support applications on Citrix clients such as the Web Client, PNAgent and Program Neighborhood.
• Troubleshot Windows Vista, XP, 2003, 2000, NT Operating Systems
• Troubleshot Dell Computers, Toshiba and IBM laptops.
• Image PC’s and Laptops utilizing Norton Ghost.
• Involved in the company’s Windows 2000/XP Professional migration.
• Involved in the project of merging a subsidiary CCMC into Commerzbank’s Information Technology infrastructure.
• Experienced with Windows roaming user and Terminal Service profiles.
• Utilize Track - IT ticketing software.
• Recover snap shots of files and folders from backup.
• Experienced with setting up and troubleshooting local and network HP printers.

Helpdesk Analyst

Confidential

Responsibilities:

• Supported and administered Windows 2000 server, Windows XP and Vista clients
• Support Windows 2000 Professional.
• Supported Dell, Toshiba and IBM Hardware
• Interacted with Information Technology vendors
• Responsible for backup and safekeeping of Company data
• Troubleshot applications and hardware devices
• Create/delete user accounts.
• Assign/change rights to folders.
• Assist in supporting SonicWALL firewall.
• Support Peachtree Accounting software.
• Support the company’s web email system which is hosted by Verizon.
• Backup all of the company’s critical data using VERITAS Backup Exec
• Interact with vendors for needed products.
• Install, upgrade, and troubleshoot hardware and software.
• Windows 98/2000 migration.
• Set up the LAN for Polytran Engineering Associates to access the internet utilizing Verizon DSL with a Linksys Modem.

Helpdesk Analyst

Confidential

Responsibilities:

• Assigned to the NYC School Construction Authority in Queens, NY.
• Support 1500+ users including remote users.
• Trouble-shot helpdesk calls and assigned tickets utilizing HEAT.
• Granted file access permissions for needed files to users as needed in a Windows NT and Novell network.
• Granted printer access permissions to users.
• Created tickets for file copy and restores.
• Created tickets for the creation of new user NT, Outlook, Novell, and HEAT accounts.
• Installed software and logical printers on user pc.
• Created NT user accounts and added users to assigned groups utilizing user manager for domains. Unlocked
• Locked user accounts in Windows NT and Novell.
• Mapped into user pc’s to check user profiles, icons on desktop, and make restorations if needed.

TECHNICAL SKILLS

• Ubuntu Linux
• ZFS File System
• Active Directory
• Citrix
• VMware Workstation
• Virtual Box
• Microsoft Office
• OpenOffice.org
• Linksys Router
• Windows Operating Systems
• Sonicwall Firewall
• Norton Ghost.