LAN Technician Resume Profile

Career Summary

Information Technology Professional, with more than 14 years of experience in Windows Administration, Desktop Support and Helpdesk Support - demonstrating solid analytical and communication skills. Skilled in the installation and maintenance of a wide range of local and network hardware, software and operating systems. Successful in fast-paced environments, team settings and self-directed settings. Strong ability to quickly adapt to complex systems.
Proven experience in the following areas:
Windows Backup Users and Device Account Management Desktop Support
Ghost Imagine Customer Service System Monitoring
Troubleshooting Desktop Hardening Patch Management

Work Experience

Desktop Support Specialist

Directed analysis, executed and administered standardization of print devices, minimizing user's need to learn new equipment in a time sensitive environment
Accepted duties of level III printer support to improve customer satisfaction level
Built centralized print console HP and Xerox to improve print manage of network print devices
Level II support for desktop, laptops to local and field offices across the U.S. and Puerto Rico
Novell/Microsoft domain account management allowing customers to quickly resolve network access issues

Helpdesk Support Technician

Responded to level I/II technical request of more than 1000 users
Supported by tracking incoming calls, emails and walk-ins using Remedy, ServiceNow and other proprietary tracking software
Diagnosed local, network and VPN matters to provide resolutions
Prepared desktops and laptops for network overnight imaging using On-Command
Documented and escalated issues to subject matter experts when time sensitive or resolution was not obtained

Junior Windows Administrator

Built, configured and managed Windows Servers and Domain Clusters also applied changes to critical/non-critical servers through approved change management process resulting in higher accessibility and availability of network servers
Employed Microsoft Management Console MMC to manage IP reservation for network devices. As a result server and network teams were aware of IP change
Performed weekly network data backup to ensure ability to restore user's data when requested
Collaborated with server and network team members to perform migration from a Novell/Windows environment to a pure Windows Active Directory environment to improve user's network environment
Created, managed and troubleshoot Windows Active Directory domain users and devices and Citrix accounts for remote network access to guarantee multiple secure accesses to network

LAN Technician