Ecommerce Customer Service Resume Temple, Arizona - Hire IT People

SUMMARY:

Online retail is something that I have immersed myself in for over a decade. This has ranged from working on everything from startups during the dot com era to working with Fortune 500 companies in an online e - commerce art market to the industry leader of Web-hosting solutions. Along the way, I have acquired knowledge of online customer acquisition from SEM, SEO and Social Media. Working with clients and companies of varying sizes has kept me engaged and focused in this industry, where I’ve abetted with refining and creating profitable strategies.

SKILLS:

Hardware: IBM Mainframe, Linux, UNIX, MacOS, PC, Open SSD, and PC Work Stations.

Languages: C, C++, HTML, CSS, Visual Basic, Java, Java Script, SQL, Pascal, Delphi, ColdFusion, XML, Perl.

Environment: s:: Mobile Apps, UI Design, SQL, Share Point, MSOffice, Outlook, Excel, Word, PowerPoint, Access, Office 365, Windows 7/Vista/2000/NT/XP, Windows 98/95, Linux (Red Hat, Fedora, SUSE), Macintosh OS, Adobe Illustrator, Adobe Photoshop, AutoCAD.

Expertise: SEO, Online Retail, Domain Names, Merchandising, Email Marketing, Web Analytics, Google Analytics, Google Adwords, Affiliate Marketing, Category Management, Business Development, Social Media, Email Strategy.

Applications: Auto, Health Care, Manufacturing, Retail, Human Resources, Internet Services.

Languages Spoken: Russian

WORK EXPERIENCE:

Confidential, Temple, Arizona

Ecommerce Customer Service

Responsibilities:

Helping provide premium customer service experience by responding to inbound service related messages from a variety of contact channels including phone, email, live chat and social media channels.
Categories and functions supported may include: Running, Basketball, Global Football, Golf, Athletic, Women’s, Baseball and others

Confidential, Ewing, New Jersey

Consultant

Responsibilities:

Participated in an extensive project for Confidential .
E serve concept ideas (User Interface Design)
Landing page analysis
Assisted in establishing marketing services for existing and new clients.

Environment: SEM, SEO, User Experience Design, Technical Design and Development, Social Marketing, Content Strategy and Development.

Confidential, Gilbert, Arizona

Customer Development Consultant

Responsibilities:

Helping provide online solutions by consulting new and existing Confidential customers with domain names, hosting, e-mail, online marketing (SEO/SEM/E-mail Marketing) and other Confidential products.
As well as resolving customer’s technical issues and setting them appropriately with products that will complement their business needs.
Domains, Hosting, E-mail, Online Marketing, E-Commerce, SSL & Security.

Confidential, South Brunswick, New Jersey

Manager / Business Development

Responsibilities:

Domain Portfolio Manager for over 2,500 domains, including overseeing profitability of domains through company’s in house analytics and Google Analytics.
Entailed buying and selling domains through multiple avenues .
Responsible in establishing and assisting in over 50 affiliate private label online stores utilizing our partners’ brands to sell framed art through our e-commerce platform and fulfillment.
Assisted in overseeing a multi-million dollar Google and Bing PPC campaign over multiple websites, including hitting quarterly industry standards in conversions.
Provided growth to an existing strong B2B channel with many wholesale, drop ship and data feed clients.
Website Changes (HTML, CSS), Merchandising, SEO and Analytics.
Was instrumental in co-creating the Metaverse for Domains platform, a domain monetization solution which used retail exact match domain names in a more profitable alternative to traditional parking.

Confidential, Monroe, New Jersey

Programmer

Responsibilities:

Participated in a long in-house project, which involved building customer relations management (CRM) application focus in JSP, utilizing Java, XML, as well as HTML, with some projects that required focus in C++. This is where I worked as a team member on an individual and collaborative basis.
The project entailed a website, comments, replies, and content creation, management, and additional support on an as needed basis for the outside client.

Confidential, New Jersey

Webmaster/ DBA

Responsibilities:

Responsibilities varied from Database and System Administrator for 20 node computers.
Was responsible for managing hardware, software patches, data updates, website changes (HTML, XML), customer support, electronic shipping and maintaining multiple websites.
Photoshop and illustrator related work with different image editing for website, calendar, and business card purposes.
Updated and improved multiple websites to specification. Application focus in C++, Java, and Adobe ColdFusion. QuickBooks related updates (Customer info, item entry, and other miscellaneous entries)

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Ecommerce Customer Service Resume

Temple, ArizonA

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