HELPDESK SUPPORT TECHNICIAN Resume Profile

HEALTHCARE INFORMATION SYSTEMS ADMINISTRATOR

Patient Relations Healthcare Management Management Collaboration

PROFESSIONAL PROFILE

Accomplished, motivated helpdesk support professional seeking to leverage recent Master of Information Systems Management concentrating in Health Information Systems Management into a healthcare information systems position. Exemplary management professional who performs as a key business partner and provides leadership to clients, staff, management and peers.
Possess a recent Master of Information Systems Management with a Health Information Systems Management concentration.
In-depth knowledge of hardware, software, network security, routers and switches.
Ability to collaborate with diverse teams of internal and external partners to learn and teach new concepts, easily adapt to change and manage multiple concurrent tasks.
Possess extensive knowledge of MS Office, Windows Server, Windows 7 and VMware.

RELEVANT EXPERIENCE

Confidential

IT HELPDESK SUPPORT TECHNICIAN

Orchestrate the delivery of tier 1 support to over 50,000 Chevron users across ten locations. Utilize Remedy ticketing system to track issues and their resolutions. Troubleshoot and rectify issues with Windows, connectivity, hardware, software, mobile devices and email applications. Setup users in Active Directory. Established user mailboxes and distribution lists.
Received two awards for exceptional team work and performance for the year of 2013 and 2014.
Maintained the highest amount of calls, highest percentage for first call and first level resolution for the 2013 year and also recognized for high amount of CSAT's received.

Confidential

IT HELPDESK SUPPORT TECHNICIAN

Delivered expert technical support to users at Kerr Drug stores throughout the region. Conducted troubleshooting of Windows XP PCs, network connectivity and peripherals. Troubleshot and rectified issues with point of sale POS systems.
Gained knowledge of Star ticketing system.