Linux Systems Administrator OBJECTIVE

Obtain an employment opportunity as a junior Linux IT Professional in a dynamic multi-platform, multi-disciplined environment where I can utilize my technical knowledge, experience and skills to the utmost. I am eager to contribute my creativity and hard work towards the growth and success of your company.

Specialties and Proficiencies

• Platforms: Linux Red Hat, Fedora , Unix Solaris , Windows7 Enterprise x64/x86 , Vista, XP, 2000,
• Software: Installation, troubleshoot, diagnostic, configuration and break/fix of softwares including: Microsoft Office,
• Word, Excel, PowerPoint, OneNote, Visio, Project, Outlook, .NET Framework, Lotus Notes and Sametime,
• SAP, Oracle, JAVA JRE/JDK, Adobe Flash and Shockwave, Cisco VPN Anyconnect , Symantec Endpoint/AV,
• Internet Explorer, Firefox, PGP, SBT, Ghost, Acronis Trueimage, VMWare, Med-V, Adobe Acrobat CS Suite,
• Roxio, Quicktime, Silverlight, CutePDF, SnagIt,Intel Proset, Xming, Putty, WinSCP, Filezilla,
• Remote Desktop Tools msra/mstsc/Bomgar , Back Up Softwares PCConnected, Bounceback ,
• Engineering Softwares including MatLab, Pro-E, Cadence, AutoCAD, MS Visual Studio,
• Ticketing systems Remedy: Service Requests/Incidents/WO/Tasks, USD, E-service
• Networking: TCP/IP, Wireless 802.11 a/b/g/n, DNS, DHCP, Installation of CAT5/6 LAN
• Server: Active Directory, DRA, NIS, Windows Server, DC, SCCM, Print Server Queue, User Accounts Management,
• Software and License Configuration KMS
• Hardware: HP, IBM, Dell, Intel/Sun Based Desktops, Engineering workstations and Server Platforms,
• Hardwire and Wireless Switches, Router and Hubs Linksys, Netgear, Cisco , NAS,
• Thinclients, Printers, Scanners, MFCs, Copiers HP, Xerox, Brother, Toshiba, Canon
• HP, Dell, Toshiba and Sony Laptops, External HDDs, KVM Switches, DSLR Cameras
• Qualities: Self-directed under established procedures able to multi-task and prioritize work organized
• excellent problem solving skills with respect to a variety of technical problems of moderate scope and
• complexity on desktop PCs, workstations, and servers customer focused strong written and verbal
• communication skills have experience supporting classified/unclassified environment
• worked extensively with SLAs in End User Services

PROFESSIONAL EXPERIENCE

Linux Systems Support Specialist/Admin

Confidential

• Specialize in installation, troubleshoot, diagnostic, configuration and break/fix of OS, Enterprise software and hardware on Linux/Unix Systems HP Workstations, Laptops, Sun Solaris in a highly sensitive and fast-paced environment with users/engineers of all levels.
• Support Linux/Sun OS Red Hat Enterprise Linux, Solaris, HP-AIX, CentOS, Fedora,
• IMAC/ICMS Installed, configured and deployed Linux/Unix systems. Cobbler
• Work with NIS Domain to administer and support systems in domain and user accounts management, adding/removing system onto/off Domain.
• Administer quarterly Linux/Unix system updates and patches.
• Move/Surplus Linux/Unix Hardware.
• Provide 3rd and 4th level Desktop/server/network Windows PC support for escalated and priority work, gathering requirements, design, and providing technical and procedural solutions to a wide range of difficult problems.
• SME for Lotus Notes escalation, Motherboard Branding on new HP laptops and for locating Rogue Wireless Devices on Raytheon Premises using inSSIDer and Ekahau heatmapper .
• Support/Manage MCAD Workstations/Servers Hardware and software for PDM.

Senior IT Desktop Support Specialist IV TECH LEAD

Confidential

• Provided customer support to 12,000 end users over 19 building and multiple sites and Business Units across the entire world in an Raytheon Enterprise environment.
• Work extensively with various tasks involving SLAs, scope of work, and customer service initiatives, supporting End User Services in ticketing systems including Remedy, USD and e-service.
• Specialize in installation, troubleshoot, diagnostic, configuration and break/fix of Enterprise software and hardware HP Desktop, Workstations, Laptops in a highly sensitive and fast-paced environment with users of all levels.
• Provide 3rd and 4th level Desktop/server/network support for escalated and priority work, gathering requirements, design, and providing technical and procedural solutions to a wide range of difficult problems.
• IMAC/ICMS Installed, configured and deployed 32bit and 64bit WIN 7, Vista, XP systems.
• Installed, configured and administered local and network printers using print server queue.
• Supported images onto workstations using Norton Ghost.
• Implement Active Directory using DRA tool to administer and support systems in domain and user accounts management, adding/removing system onto/off Domain.
• Specialize in administering and troubleshooting SCCM environment utilizing system deployment/imaging and appstore.
• Work with Raytheon IT Security to provide support for RayCERT Procedure regarding security incidents.
• Manage and coordinate activities required to close tickets, ensuring daily scheduling is performed, work is completed as required, tickets are updated, and assets are updated as instructed.
• Assist schedulers with managing tickets and assigning and dispatching technicians.
• Provide training, mentoring and guidance to technicians. Manage tech knowledgebase.
• Supervise all daily activities to meet contractual SLA levels.

IT / Desktop Support Specialist

Confidential

• WIN Vista, XP, 2000, 9x, installation, configuration, troubleshooting maintenance
• Installed, configured and administered local and network printers
• Installed and supported Anti Virus software for all end users
• Installed, configured, and supported wireless software
• Created images onto workstations using Norton Ghost Acronis Trueimage
• Provided support to Dell, HP and Gateway Desktops Laptops
• Provide desktop/server/network support in a Microsoft LAN/WAN environment
• Assisted users with MS Office Suite applications
• Worked closely with customer staffs to provide required training in computer management pertaining to their tasks and needs.

PC Technician, Desktop Support

Confidential

• WIN XP, 2000, 9x, installation, configuration, troubleshooting maintenance
• Installed, configured and administered local and network printers
• Installed and supported Anti Virus software for all end users
• Provided support to Intel based Servers, Desktops Laptops
• Provide desktop/server/network support in a Microsoft LAN/WAN environment
• Assisted users with MS Office Suite and Adobe Suite applications
• Responsible for installing, updating and managing various hardwares and softwares.

Desktop Support, LAN Administrator

• WIN 2000, 9x, installation, configuration, troubleshooting maintenance
• Installed, configured and administered local and network printers
• Assisted users with MS Office Suite and Adobe Suite applications
• Install and maintain LAN Connection
• Responsible for installing, updating and managing various hardwares and softwares.
• Perform data backup and restore when reimaging/reconfiguration process is necessary