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Tech Analyst Resume

Denver, CO

SUMMARY

  • A top - performing Telecommunications Professional credited expertise in all levels of technical support, and hardware/software troubleshooting.
  • Proven track record of success of success and 40+ certifications held in communications and IT specialties, as well as special experience in Electronic Switching Systems.
  • Seeking opportunity within professional network operations center with an organization committed to excellence.

TECHNICAL SKILLS

  • Active Directory
  • System Analysis/Maintenance
  • Desktop/End-User Support
  • Troubleshooting/Repair
  • Remedy Ticket System Access
  • End-User Training
  • Database Administration
  • Hardware Repair
  • Software Translations
  • LAN/WAN/Wireless/Fiber Optic
  • UNIX System Basics/VOIP
  • HCA Domain/SCCM Access
  • CNI Switch Installation
  • DMS 100/200/500
  • PBX Switch Access/Nortel
  • Windows XP/Server/Network Plus
  • Desktop/End-User Support
  • S: Drive/V: Drive/H: Drive
  • USA Mobility pager Repair
  • Nortel Call Pilot Configuration
  • HP Computer/Printer Deployment
  • Windows XP Migration
  • Windows 7 Imaging
  • Cable Management
  • EMAR scanners Repair
  • 5E14 Software Release
  • Neurons Repairs

PROFESSIONAL EXPERIENCE

Confidential, Denver, Co

Tech Analyst

Responsibilities:

  • Assist end-users with all aspects of information technology.
  • Manage PC deployment, imaging and reimaging, workstation moves, and cable management.
  • Installed and repaired facility IT&S equipment and software, maintaining company standards and guidelines, including terminals, personal computers, printers, and cabling.
  • Responded to and resolved inquiries and requests from clients for assistance with systems, providing superior customer support.
  • Maintained incident and request documentation while following escalation procedures and protocol.
  • Researched and recommended process changes that improved implementation, maintenance, and support.

Confidential, Englewood, Co

PC Technician

Responsibilities:

  • Assisted end-users with all aspects of information technology.
  • Managed PC deployment, imaging and reimaging, workstation moves, and cable management.

Confidential, Aurora, Co

Retail Service Representative

Responsibilities:

  • Assisted company in new store development and store resets to include data verification and building displays.
  • Utilized competitive merchandising management to appropriately rotate and stock customer goods.

Confidential, Indianapolis, IN

Field Inspector

Responsibilities:

  • Managed inspections and data collection for residential and commercial properties.
  • Analyzed all insurance, bankruptcy, exterior hazard, foreclosure, owner occupancy, delinquent interview, and drive-by inspections.
  • Conducted all business and merchant site verifications or inspections.

Confidential, Greenwood Village, CO

NOC/Trac Technician

Responsibilities:

  • Conducted repairs and provided technical support under VOIP platform.
  • Utilized multiple platforms to monitor VOIP network.