Tech Analyst Resume Denver, Co - Hire IT People

SUMMARY

A top - performing Telecommunications Professional credited expertise in all levels of technical support, and hardware/software troubleshooting.
Proven track record of success of success and 40+ certifications held in communications and IT specialties, as well as special experience in Electronic Switching Systems.
Seeking opportunity within professional network operations center with an organization committed to excellence.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Denver, Co

Tech Analyst

Responsibilities:

Assist end-users with all aspects of information technology.
Manage PC deployment, imaging and reimaging, workstation moves, and cable management.
Installed and repaired facility IT&S equipment and software, maintaining company standards and guidelines, including terminals, personal computers, printers, and cabling.
Responded to and resolved inquiries and requests from clients for assistance with systems, providing superior customer support.
Maintained incident and request documentation while following escalation procedures and protocol.
Researched and recommended process changes that improved implementation, maintenance, and support.

Confidential, Englewood, Co

PC Technician

Responsibilities:

Assisted end-users with all aspects of information technology.
Managed PC deployment, imaging and reimaging, workstation moves, and cable management.

Confidential, Aurora, Co

Retail Service Representative

Responsibilities:

Assisted company in new store development and store resets to include data verification and building displays.
Utilized competitive merchandising management to appropriately rotate and stock customer goods.

Confidential, Indianapolis, IN

Field Inspector

Responsibilities:

Managed inspections and data collection for residential and commercial properties.
Analyzed all insurance, bankruptcy, exterior hazard, foreclosure, owner occupancy, delinquent interview, and drive-by inspections.
Conducted all business and merchant site verifications or inspections.

Confidential, Greenwood Village, CO

NOC/Trac Technician

Responsibilities: