Customer Service\Collections Agent Resume Carson, CA - Hire IT People

TECHNICAL SKILLS:

Active Directory v.2000, 2008, 2012, Lotus Notes

LAN/WAN, DHCP/DNS/TCP/IP, F5, Big IP, VPN, Checkpoint Firewall Appliance, McAfee Firewall

Microsoft Office 2003,v2007,v2010,2013, MS Visio

Network Security Policies, Cisco VPN, RSA, NORTEL

Cisco ASA 2900 Switch, Routers 3250, 3640, 3800, 5500

VMWARE Essex

Window 7/8/2000/XP/VISTA

Cisco IOS Router and Switch protocols: ACL, EIGRP, QOS, COS, LAN, WAN, NAT, SPLAT, VLAN, VC, DL, MAP, STP, BGP, TRUNKING

PROFESSIONAL EXPERIENCE:

Confidential, Carson, CA

Customer Service\Collections Agent

Responsibilities:

Cold calling…Contacting clients for billing purposes to repair department for drone repairs
MS Office 2016
Outlook 2016
EM Client
Type 50 wpm

Confidential, Culver City, CA

Network Engineer

Responsibilities:

Cisco Router
USB to Serial Cable
Telnet/SSH Client
Putty
Network password recovery for Cisco routers with circuit cutovers and Cisco IOS
Cisco IOS
Cisco Router
Window IOS
Putty
WAN/LAN configurations
VPN
WAP configuration
Switch, Routers 3250, 3640

Confidential, Fontana, CA

Network Engineer

Responsibilities:

Rack two 1U devices (Firewall and Internet Aggregator), put together 2 USB cellular dongles and install them into the Internet Aggregator

Confidential, Los Angeles, CA

Lead Support Business Data Conversion Analyst

Responsibilities:

Implemented industry standards to LAN connectivity, navigation and software installation
Deployed monitors, desktops and servers
Utilized NDS, Profile Migrations, Office 365, Skype for Business SSO, Windows 7 Enterprise, Lotus Notes, Sametime, Exchange Servers, Business Data Conversions
Worked with Network Engineer on staff to troubleshoot and resolve network issues as needed
Network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS.

Confidential, Los Angeles, CA

Sr. Field Associate/ Network Administrator

Responsibilities:

Administrated CSC’s computer networks and all related equipment
Served as point of escalation for client networking issues and troubleshooting
Assisted in the development of detailed project specifications
HW/SW Applications RAD Rational Development Application v.7.2,8.0
Created and modified VLANs, Access Control Lists, SPAN/monitor sessions, and individual interface configurations and supported Cisco Nexus 7000, Cisco Nexus 5000, Cisco Nexus 2000 running NX - OS version 5.x and 6.x.; Cisco Catalyst 6509 running version IOS 12.2, Cisco Catalyst 3750 running version IOS 12.2, Cisco ASA 5500 series running version 8.2(5), and F5 Viprion, GTM/LTM
Conducted firmware/software upgrades and troubleshooting of Cisco ASA firewall solutions in enterprise environments, in addition to providing after-hours support for Cisco equipment
Cisco ASA 2900 Series, configuration, Implementation.
Utilized F5 Viprion BIG IP, VMWare 5.5 configurations Active Directory 2005,2008,2012
Citrix Desktop Support using granular access policy enforcement that reduces the risk of data loss or intrusion through unsecured connections. Rumba, Mainframe, Terminal Service
McAfee, WSUS, MS Visio Tables, Graphs
Console also used HCL Hardware Compatibility Lists, HCTT Hardware compatibility testing, SPLAT Secure Platform Primary Smart Center, Secondary Smart Center Routing Tables via Splat Secure Platform Web/SSH, SIC
Pointsec Encryption, RSA Token, SSO, Cisco Aironet access points (APs, 802.11a/b), Aruba controllers, and Aruba APs (802.11g), SAN, Enterprise Level
Fiber Channel, WWN, HBA, Node, Storage Array, Multi Pathing install, or upgrade computer components and software; provide routine automation; maintain security policies, also linux, unbutu platform implementation and support
CUCM Administrator v8.6.2 Implement and supporting configurations with SIP, Trunk, Gateways, Gatekeeper, Firmware Lead Information SP Profiles, Plugins, User Management, Phone Migration, CU OS Administrator for Security Certificate validations, Activation.

Confidential, Beverly Hills, CA

Network Administrator

Responsibilities:

Provided Desktop Support on DELL Optiplex GX150, GX 520
Performed setup and installation of workstations and installation of operating systems WINXP, WINNT,WIN2K
Hardware installation of hard drives and power supplies
Built PC’s and software applications configuration and installation of Server
Applications SQL 7, SQL 2000,
Goldmine, MS Office 2000, 2007 working daily operations, Altiview, VR Player, Adobe
Windows Messenger applications and installation, DHCP, LAN configurations, IE connectivity testing

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Customer Service\collections Agent Resume

Carson, CA

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