We provide IT Staff Augmentation Services!

Help Desk Specialist Resume

2.00/5 (Submit Your Rating)

Detroit, MI

TECHNICAL SKILLS:

Digital/Analog Circuit Analysis

Solid State Devices

Digital Circuitry DC/AC Laboratory

Semiconductors/Microelectronics

Reading Schematics

Building Test Circuits

Soldering and De - soldering

Microsoft Windows 2000/DOS, XP, VISTA, 98, Windows 7

Word, Excel, PowerPoint, Paint, and Visio

EMPLOYMENT HISTORY:

Confidential, Detroit, MI

Help Desk Specialist

Responsibilities:

  • Review and verify all title, closing, and recording fees on the HUD
  • Calculate payoff amounts
  • Review all conditions of title to ensure all requirements are being satisfied
  • Review vesting and state requirements to confirm all necessary parties will be in attendance for closing
  • Review lender''s closing instructions and ensure all lender requirements are being met
  • Work with partnering teams to resolve any title, closing, or regulatory issues that arise at HUD review or during scheduling
  • Work closely with internal and external contacts to obtain necessary information to clear issues, verify taxes, and payoffs in order to obtain HUD approval

Confidential, Southfield, MI

Online Store Specialist

Responsibilities:

  • Online store support
  • Make purchases for customers
  • Assist customers in Inventory selection
  • Support for apple online store

Confidential, Southfield, MI

Help Desk Specialist

Responsibilities:

  • Professional installation, support, troubleshooting, and maintenance including:
  • Certified hardware repair, in-warranty and non-warranty.
  • General Help Desk support
  • General Mac OS X support
  • General application support
  • Peripheral and printing support
  • A/V devices support
  • Asset management and inventory assistance
  • Mac OS X training
  • Technical Support, Incoming as well as outgoing calls

Confidential, Southfield, MI

Support Tech.

Responsibilities:

  • Triage troubleshooting calls and issue tickets for clients
  • Troubleshooting issues with POS devices
  • Logging call center issues

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