Objective:

The opportunity to enhance and develop as a professional team player, to expand company goals.

Technical Support:

Software Analyst: Analysis of shared application functions to users, Linux or Microsoft networks.

Maintenance Hard / Software: Computer support use day-to-day, change and maintenance of hardware on laptop and desktop computers.

E-Commerce :

• Support uses on platform, recover and restore Username and password
• end-to-end analytics, tracking reporting and develop site
• Business solutions with website develop

Blackberry Enterprise Server: Environment on BES and Blackberry Devices setting and support 5 yrs

Network / WAN, Network Security: Wireless network installation, configuration of routers and access control wireless devices.

Win95/Win98/Win2000/Win2000server/WinXp:

• Operate Windows and Graphical User Interface systems in small business environments.
• Operate Word, Excel and Access, and create documents and retrieve file data.

Linux / Unix / Redhat / Fedora: System installation and configuration of Linux and Soft open source, installation hardware, Software, data sharing networks under Linux

VMware: Virtual networking, Virtual Storage, Enterprise Applications, Virtual Security

Migrate: Workstations from Windows XP to Windows 7, Workstations from Windows 7 to Ubuntu 12.04 LTS,

Workstations from Ubuntu 12 to Windows 7

Experience:

Confidential

• Manage Policy and permission for Users
• Corporative Domains Managements
• Environment Active Directory
• Environment Internet Browser: Microsoft Internet Explorer version 9 and 11, Chrome version 36.0
• Installation and setting of VPN Client
• Troubleshooting and Support to end-user on RSA key
• Environment and Support on Citrix
• Troubleshooting Xenapp
• Support User on LanDesk
• Desktop Support and Remote assistance
• Help Desk on Hardware and Software
• Set up file and print sharing over an existing network, including sharing of data over a shared Network and configuring network printers.

Confidential

• Migration Project Metro PCS to T-Mobile
• troubleshooting hardware and Software
• troubleshooting Citrix
• Repair driver conflicts.
• Diagnose and repair a computer that is not working the way it should.
• Identify and remove viruses, spyware and other malware.
• Configure your security software and settings, including anti-virus/anti-spyware and firewall.
• Enhance performance by removing unnecessary files and operating system functions that take up
• Memory and space.
• Set up file and print sharing over an existing network, including sharing of data over a shared network and configuring network printers.
• Installation Software and Support
• OpenVpn, TeamViewer, VNC
• Corporative Domains Managements
• Support on Windows
• Support User on Microsoft Office
• troubleshooting XenApp
• Environment Internet Browser: Microsoft Internet Explorer version 9 and 11, Chrome version 36.0
• Installation and setting of VPN Client
• Environment SCCM Server and Migration Domain

Confidential

IT Help Desk

• E-Commerce Support Platforms
• Support on Windows 7
• Support on Linux- Ubuntu v10.4, 12.04 LTS
• troubleshooting hardware and Software
• troubleshooting LDAP Server
• Support User on Microsoft Office and Libre Office
• Service and Support Requested by ticket users at USA, Europe and Asia
• Corporative Domains Managements
• Deploy user Applications and manage hardware/software resources, Administer users and Group accounts
• rights, permissions and policies.
• Diagnose and repair a computer that is not working the way it should.
• Identify and remove viruses, spyware and other malware.
• Configure your security software and settings, including anti-virus/anti-spyware and firewall.
• Enhance performance by removing unnecessary files and operating system functions that take up
• Memory and space.
• Migrate Workstations from Windows 7 to Ubuntu 12
• Migrate Workstations from Ubuntu 12 to Windows 7
• Maintenance and experience in Datacenter
• Installation Software and Support Remote and Local
• OpenVpn, TeamViewer, VNC
• Samba Server, Pop and Smtp Server
• Maintenance Severs HP pro Liant G7

Confidential

• Support Imagine devices DICOM ultra sound Machines, General Electric Lytec Platform
• Support on Windows 7
• troubleshooting hardware and Software
• Support Users on Microsoft Office
• Installation Software and Support Remote and Local
• Technical Support Hardware and Software, Laptops, Workstation and Printers
• Network Administrator, WLAN, LAN
• troubleshooting hardware and Software
• Repair driver conflicts.
• Set up file and print sharing over an existing network, including sharing of data over a shared network and configuring network printers.
• Installation Software and Support
• OpenVpn, TeamViewer, VNC
• Support on Windows
• Support User on Microsoft Office
• Environment Internet Browser: Microsoft Internet Explorer version 9 and 11, Chrome version 36.0
• Installation and setting of VPN Client

Confidential

Support on Windows 2000

• Set up file and print sharing over an existing network, including sharing of data over a shared network and configuring network printers.
• troubleshooting hardware and Software
• Repair driver conflicts.
• Support Users on Microsoft Office
• troubleshooting hardware and Software
• Mail Room Management Scan Documents
• Operations Assistant: Management, applications online and users, customer
• Data management, system support coordination, Mail-Room, data entry.
• Call Center: IT Support, Customer Service.
• E-Commerce Team Support
• BlackBerry Devices
• IT / Desk Support Technician

Confidential

IT / Desk Support Technician

• Diagnose and repair a computer that is not working the way it should.
• Identify and remove viruses, spyware and other malware.
• Configure your security software and settings, including anti-virus/anti-spyware and firewall.
• Enhance performance by removing unnecessary files and operating system functions that take up
• Memory and space.
• Installation Software and Support
• Technical Support Hardware and Software, Laptops, Workstation and Printers
• Network Administrator, WLAN, LAN
• troubleshooting hardware and Software

Confidential

IT / Desk Support Technician

• Diagnose and repair a computer that is not working the way it should.
• Identify and remove viruses, spyware and other malware.
• Configure your security software and settings, including anti-virus/anti-spyware and firewall.
• Enhance performance by removing unnecessary files and operating system functions that take up
• Memory and space.
• Help Desk POS
• Application Analyst
• Clarion Developer
• HTML analyst and Design
• Troubleshooting Printers, Scanner Apps