PROFILE:

16+ years of IT industry experience encompassing a wide range of skill set, roles and industry verticals with high profile IT companies like IBM and Keane (now Confidential )

PROFESSIONAL SUMMARY:

• Attained experience in Energy & Utilities, Automotive, Healthcare, Retail and Telecom Domains.
• Delivered effectively within a matrix organization and a very diverse array of project organizational models, including Verticals, Service Lines, multiple sponsors
• Engaged with & managed client/stakeholder expectations; follow - up and follow-through on commitments with ownership
• Worked and managed Multi-Vendor environment, Delivered the consolidated applications portfolio of $1.5M, Support applications 24x7, Lead the Team size of 28 resources
• Effective Interpersonal skills, Conflict Management and Prioritization skills to co-ordinate and participate in a team environment and achieve organizational goal.
• Functional Domain knowledge base in Automotive and Healthcare domains

SKILLS:

Hardware: HP Alpha Servers, Digital VAX-3400, Digital PDP-11

Operating Systems: Open VMS - 8.3, 7.3, 7.2-1; RSX11M+

Languages & Scripting: HP-Cobol, DCL & SQL

Data Manipulation tools: Cognos Powerhouse, Datatrieve

Databases: VMS RDB, Oracle RDB - 7.0.6, Oracle - 7.0, 8.0

Functional Domains: Automotive, Healthcare, Energy & Utilities

Other tools: IBM Service Management, RTC (Rational Team concert), IPWC (IBM Program Work Control), IBM® SmartCloud® Control Desk, Rational Portfolio Manager, BMC Remedy, eRequester, ManageNow

Methodology/ Concepts/Practices followed: ITIL - ChM, InM, Problem Management; Agile - Scrum

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, OH

Application Support Lead

Responsibilities:

• Provide services such as application development, enhancements, implementation, and maintenance for its Business-Critical Work Management Functional Service Area applications comprising of Enterprise Asset Management Solutions, Mobile Workforce Management System, Outage Management System and Geographical Information Systems.
• Managing and delivering the technical and functional support for business-critical applications and perform scoping, requirement gathering, prepare requirement specifications, functional & Design documents in line with underlying application architecture for Incidents, Service Enhancements,
• Technical upgrades and re-engineering service requests. Additionally, I perform technical review, evaluations & assessments on the technical aspects of the solution and validate technical strategy for client or vendor mandated infrastructure or technology version upgrades.

Confidential

Deployment Manager/ Functional Consultant

Responsibilities:

• Managed & Implemented the Dynamic Automation tools (BluePrism & IPCenter) with in the GBS Accounts for the Application Maintenance Support (AMS) scope for L1 & L2 support activities -
• Engage and Mobilize the GBS Accounts to identify the scope of implementing Automation tools
• Identifying key stakeholders, creating the Account profile with the scope of automation, Engage with Technical teams from the Account to understand the application layout
• Facilitate and engage Account Architects and RPA Network Architects to solution the connectivity between Client Site and IBM Cloud Environment to enable Automata execution. Present the solution to Account leadership & Client leadership to obtain concurrence from End-client to establish the connectivity.
• Obtain the use cases based on the scope of automation followed up with documentation in the form of Standard Operating Procedures/ Process definition documents and facilitate the Technical walk-thru between Account Technical Team & RPA Technical teams to freeze the requirements
• Participate in the Agile Sprints for Build & Testing of the Use cases and get the UAT signoff from the Account Project Manager, followed by the Production deployment as per ChM Process practiced by the Account and support a week long hypercare.
• Weekly Track & report the progress on Use cases to the Integrated Operation Teams from- Europe & North America & Asia Pacific segregated on the Industry, Sector and domains.
• As Automation SPOC for Industrial Sector, worked with Sector SPOC and GBS Automation Leader to track the progress of various Automation leavers within the accounts under Industrial Sector.

Confidential

Project Manager

Responsibilities:

• Manage project commercials - Create Work orders, Change Control Notice (where required).
• Manage release process of WO’s and CCN - Pricing with HUB team, secure Resource approvals, Deployment date, Environment, AMS approvals.
• Manage team tasks, ensure activities are completed on time; deliverables are produced and are signed off by relevant stakeholders.
• Produce and maintain Microsoft project plan and ensure compatibility for Program roll up.
• Maintain Project’s Raid log and ensure compatibility for Program roll up.
• Produce weekly status report for submission to client, IBM Executive call and client’s Project review board (PRB) meeting.
• Manage projects financial tracker with correct forecasts of revenue and costs as per the project plan (used as an input to Program Finance sheet). Manage T&M tracker (where applicable to T&M projects).
• Manage project dependencies (External & Internal).
• Manage Projects Governance through Quality gate process.
• Ensure projects integration with Operations team through AMS SPOC.
• Develop good working relationships with project team members and client stakeholders to enable successful delivery of work stream outputs.
• Promptly highlight dependencies and escalate risks and issues to all stakeholders, Portfolio manager and Program manager for support.

Confidential

Release Manager

Responsibilities:

• Service Desk Management
• Event Monitoring & Incident Management
• Problem Management (Root Cause Analysis & Corrective Actions)
• Service Request Management
• Change & Release Management
• Availability Management

Confidential

Technical Team Lead, Project Leader, Delivery Manager

Responsibilities:

• Incident Management; Change Management; Problem Management
• ITSR Support- Major Enhancements in Production Environment.
• Direct interaction with IBM Business Area Manager & Client Application Owners
• Tracked & reported daily health checks & monitoring for my applications
• Support other ITIL areas for all the applications - Capacity Management, Service Continuity Management
• Project readiness for SQA & PPQA, Submission of Tower Metrics data from the perspective of SLA tracking, Support the Business Continuity Management.
• Project Financials: Monthly tracking of financials against the baseline cost of the project in Consolidated Resource Report (CRR)

Environment: Open VMS, HP Cobol, DCL, COGNOS Powerhouse, CA Polycenter, Cognos, ETL, Mainframes.

Confidential

Project leader

Responsibilities:

• managed and delivered Incident Management, Change Management, support & Work assignment apart from project readiness for SQA & PPQA, Metrics for the project, and monthly updates for Consolidated Resource Report (CRR). Directly worked with IBM Business Area Manager & Client Application Owner on various open issues related to Warehouse Management.
• As Technical Team Lead, delivered L2, 3 (Incident management & Problem management) support for application Sustenance. Confidential Distribution System (VDIS) was an Aftersales application catering to close to 80000 parts in the Luton Warehouse, UK. The VDIS application comprised of 3 functional areas - Customer Order Processing, Stock Allocation & Warehouse Management: Pick planning, Picking, Replenishment, Super Session, Shipping, Inbound Order receipts, Cross-dock Orders.

Environment: Open VMS, HP Cobol, DCL, Powerhouse, CA Polycenter, AS400, SYNON, Oracle, Forms, Mainframes & Unix.

Confidential

Team Member/Backup Team Leader

Responsibilities:

• Transition with Onshore team, Request Data Operations Coding/unit testing/Implementation; Coding/Testing of Enhancements and on call Support;
• Work assignment, Maintenance of Work Breakdown Structure, interaction with the onshore team, Knowledge transition/Hand holding/ shadowing the new team members apart from submitting the Metrics reports.
• NICE applications manage the data for Membership, Eligibility, Providers, Claims, Capitation systems. This project includes maintenance, support and enhancement of the application as per the business requirements. Executed the Data changes through Request Data Operations and implemented enhancements as per Confidential processes using CMS as Configuration Manager. Also worked for 5 months at onshore (Cypress, California) on the same project.
• Documentation project - Requirement analysis; Analysis of the existing systems and impact of implementation of NPI. A provision of the Healthcare Insurance Portability and Accountability Act (HIPAA), the National Provider Identifier (NPI) required all healthcare organizations to replace the Provider Ids they currently use with the 10-digit numbers

Environment: Open VMS, DCL, COBOL, ACMS, ORACLE RDB

Confidential

Programmer

Responsibilities:

• Account-id Master Maintenance Module:
• Financial Accounting Module:
• Expense Analysis Module for Costing Department
• Y2K compliance for Accounts, Costing, Sales Accounts & Marketing Department

Environment: Open VMS, RSX-11, DCL, COBOL, Datatrieve, DecForms