SUMMARY:

• Accomplished consultant with 13+ years of application support, devops, service management and design experience, in financial industry with 24X7 mission critical environments. FO (4 years on Trade floor), MO & BO experience in capital markets - Equities, Derivatives, FX, Fixed Income, Mortgages Backed Securities, Market Data, e-commerce, Global Investment Research, Regulatory reporting, Risk delivery and Trading Surveillance.
• Responsible for all aspects of Level 1 and Level 2 application support including incident management, problem management, change management, release management, infrastructure management, process automation and business continuity planning.
• Experience in Software Development Lifecycle (SDLC) design and architecture, version control systems, continuous integration and related tools
• Good knowledge of technical issues with OMS, Trade Routing, Position, Risk management, P&L, Trade Adjustment, Trade Busts, Trade Clearing, Market Rebalance, Early Close, regulatory reporting and FIX Connectivity issues.
• 10+ years of Perl Development. Author of a WORM Regulatory System and Trading Activity Report archival system (Written in Perl Using Perl-DBI and Perl-XML-Parser).
• 9+ years of Sybase Adaptive Server 12.x/15.x database development experience. Experience in writing T-SQL queries, Stored Procedures, Triggers and other DB concepts. Good exposure to Sybase IQ analytics and Sybase replication. Exposure to Sybase Power Designer 12.5 experience. Sybase Certified Developer, Sybase Certified Database Administrator.
• 6+ years of experience with FIX (4.0 and 4.2) and 2 years of Fidessa (Blue Box) High frequency trading for a Broker-Dealer trading model delivering institutional equities market directly to teh desktops of buy-side.
• 5+ years of UNIX/LINUX expertise in administering and customizing open/closed source, standalone, Virtual and Hybrid systems for highly distributed and scalable environments coupled with expertise in enterprise level storage solutions - SAN, NAS and Cloud based.
• Provide leadership and direction to teh TEMPeffective oversight of designing, planning, implementing, availability, performance and resilience of teh production environment.
• Participate in teh Management and Controls Framework and contribution to Key performance indicators using RAG metrics generation for senior management and business stakeholders keeping teh business priorities in mind.
• Conceptualize and implement plans for creating support team structure based on ITIL framework (as required) in line with teh global follow-teh-sun support model.

TECHNICAL SKILLS

OS: Red Hat Enterprise Linux, CentOS, Solaris, Microsoft Windows 7/XP

Application development tools / methodologies: Agile, Atlassian JIRA, VersionOne, Sonatype Nexus, GitHub, Java, Jenkins

Collaboration tools: Atlassian Confluence, Microsoft SharePoint, Jira

Databases: Oracle 9i/10g, DB2, Sybase, Sybase IQ, MySQL, Apache Cassandra, Oracle, VMware vFabric GemFire

Deployment / configuration management tools: BMC BladeLogic Automation Suite, Apache ZooKeeper

Messaging: 29West Ultra Messaging, TIBCO Enterprise Message Service, Financial Information eXchange (FIX)

Mobile: iOS, Android, SMS, and PABX

Monitoring tools: HP OpenView, OpTier APM, Geneos ITRS

Rich Internet Applications: Adobe Flex, Adobe Flash Player, Adobe LiveCycle Data Services, HTML5, RTMP, and WebSockets

Search / CMS: Attivio Active Intelligence Engine, Adobe CQ

Service management tools: ServiceNow

Streaming video: Adobe Media Server, Cisco MXE Media Experience Engine

Web / application servers: Apache HTTP Server, IBM WebSphere, Apache Tomcat, Iplanet

Web analytics: Webtrends Anlaytics

Web browsers: Mozilla Firefox, Microsoft Internet Explorer, Google Chrome

Others: Cygwin, Samba, BugZilla, VSS, ClearQuest, DDTS and RPM, HP-UX SAM, Informatica Powercenter, Autosys, Perforce, Actimize case manager, VCS Veritas Cluster server 3.5/4.1, VxVm Volume Manager 3.5/4.1, Opsware, RedHat GFS, hadoop

Tools/Utilities: top, ps, sar, xload, perfview, prstat, vmstat, format, fdisk, truss, strace, ltrace, ldd, ftmhard, tcpdump, HP-UX glance plus, rsync, robocopy

Databases: Oracle 9i/10g, DB2, sybase, MySQL

Networking: F5 BIG-IP / 3DNS, Accelerated Data Node Manager, VeriSign SSL certificate management, TCP/IP subnetting, tcpdump, netstat, mii-tool, ethtool, ndd

Languages/Scripting: C, Java, JavaScript, Perl, Bash, Bourne, Korn, expect

PROFESSIONAL EXPERIENCE

Confidential, NY

Application Support Consultant

Responsibilities:

• Teh Global Rates & Currencies Technology (GRCT) department develops and supports technology solutions for teh Global Rates & Currencies (GRC) businesses. This comprises trading of foreign exchange spot, forward and derivatives, sovereign and supranational debt, interest rate derivative and structured products.
• As a member of teh GRCT Application Service Delivery (GRCT ASD) team provided technical application support to teh GRC businesses with a “follow teh sun” coverage model aimed at providing teh maximum degree of system availability and timely response for teh internal and external business partners focusing on foreign exchange.
• Design and pursue automated solution / support tools for repetitive manual tasks.
• First point of contact for business requests and reported impact. Monitoring and alerting of critical trading system environments. Troubleshooting complex system issues by proactive identification and resolution of problem hotspots.
• Release implementation and post-release testing.
• Build and maintain strong partnerships with business stakeholders, application development personnel, and infrastructure contacts in line with teh ITIL best practices.
• Relevant areas of business expertise include Electronic Trading and FIX /API exchange connectivity. Market data redistribution and Risk delivery.

Confidential, NY

Application Support Consultant

Responsibilities:

• Overseeing design, onboarding and engineering of an in-house MBS Mortgages Backed Securities suite of applications (Trade capture, Position, P&L, risk and static data management system) catering to high volume MBS market - driven by teh MBS product characteristics, regulatory changes, and general product evolution.
• Integration of teh in-house suite of RMBS applications with external markets (Dealerweb, Tradeweb, BTEC, eSpeed and BBG) ION platform including marketview platform, daemon routers, MMI, Market data gateways, DB Pricing PXENG, auto-quoting, Reference data, connectivity gateways, STP gateways, RFQ modeling, D2C negotiation engine and Bond Pricing knowledge.
• Design and pursue automated solution / support tools written in perl/shell for repetitive manual tasks.
• Provide support teams processes that adhere to DB best practices including compliance.
• Provide oversight of operational procedures (release, incident, problem and change management).
• Develop strong relationship with teh business, development and infrastructure support teams to resolve critical production issues in a timely manner.
• Perform internal pre-emptive audit review ensuring DB audit standards are met.
• Application onboarding and cross training other team members in line with best practices.
• Actively own and maintain support and design documents.

Confidential, NY

Application Support Consultant

Responsibilities:

• Provided level-2 application support for a low latency, high volume data flow, and proprietary cross-product (Fixed Income, Equities, FX and commodities) ecommerce trading and distribution platform.
• Worked as part of teh regional US team within a wider 24X7 global team responsible for all aspects of incident resolution including impact analysis, root cause identification and escalation management.
• Provided continuity and stability across teh production environment by responding to and resolving production issues in a timely manner to minimize impact.
• Prioritized, coordinate and plan changes to teh production environment to ensure robust and problem free application releases.
• Reviewed and influence design, architecture, standards and methodologies across teh application and infrastructure technology stack
• Managed availability, latency, scalability and efficiency of services by engineering reliability into software and systems
• Planned and participated in disaster recovery and business continuity exercises.
• Automated teh existing manual processes using various scripting and programming languages.

Confidential, NY

Application Support Consultant

Responsibilities:

• Provided level-2 application support and application testing for GS Investment Research.
• Supported of teh research technology platform in a follow teh sun model.
• Coordinated and participated in performing formally scheduled application releases.
• Worked with global research technology application managers to ensure application managers to ensure application capacity; resiliency and availability thresholds are met.
• Participated in operational projects and initiatives as a key member of teh global technology operations team within teh global research technology group.
• Developed automations scripts for performing functional, load and performance tests.
• Performed application performance benchmarking and developing associated capacity plans.

Confidential, New York, NY

Application Support Consultant

Responsibilities:

• Provided application and system support for several internal departments including Computer Operations, QA, Product Management and Member Services.
• Troubleshoot trading issues by working with clients Front Desk, Back office, vendors, and internal units including teh QA, operations and market control teams.
• Participated in Trade Routing, Trade Adjustment, Trade Busts, Trade Clearing, Front-End Trade GUI support, Market Rebalance, Early Close and FIX Connectivity issues.
• Perl application development for a complex internally developed options trading system.
• Created and executed operational test plans/scripts/cases based on technical and business requirements for trading applications and market operations support tools Create and execute operational test plans/scripts/cases based on technical and business requirements for trading applications and market operations support tools.
• Troubleshoot Manage installation and configuration of application software for production environments on multiple platforms.
• Assisted in performing root cause analysis of production problems and developed methods for improvement.
• Deployed application software and configurations acrossall Test and Production trading environment.

Confidential New York, NY

Deployment Services Consultant

Responsibilities:

• Provided Unix/Linux scripting support to Liquidnet Trading application, which consists of a negotiation system of block trades, and H2O, for auto-execution of orders.
• Provided Fix and Fidessa (Blue Box) deployment support working closely with market data, infrastructure support, QA and quant developers.to Liquidnet’s prop trading desk
• Wrote Perl and Shell processes to support in-house processes to be modified for control-M batches.
• Suggested Unix/Linux performance and capacity plan for all mission critical servers.
• Provided support and SQL performance tuning to teh Liquidnet OMS integration support for its various buy-side members.
• Interfaced and assisted application development teams with T-SQL code performance through production issues.
• Maintained all liquidnet trade web sites for Members and FSA reporting running on Tomcat/Apache.
• Implemented and supported BMC control-M batches for end-of teh day jobs for entire liquidnet. Engineered teh BMC control-M project at Liquidnet.
• Wrote Stored Procedures, triggers and shell scripts for daily DB routines and implementing them in Control-M batches.
• Assisting QA teams by re-engineering in house web tools written in JavaScript for changing needs.
• Worked closely with Infrastructure teams to achieve optimal server application configuration and server specification requirements including SAN and solid-state devices.
• Assisted in designing and benchmarking various systems under predefined workload and stress.
• Implemented document standards and best practices on various tasks.

Confidential, NY

Application Support Consultant

Responsibilities:

• Responsible for Trading Surveillance Application Support.
• Managed troubleshooting production environment of Actimize/Case manager servers assuring 24X7 availability.
• Wrote Perl/Shell scripts for various Compliance models and integrating them with teh existing Trading Surveillance infrastructure.
• Evaluated T-SQL stored procedures for optimal performance in a trade surveillance environment..
• Assisted in Database Migration plans by evaluating teh parallel upgrade environments.
• Netcool administration including policies, schedule and rules maintenance.
• Maintained QA/Dev environments and handling Version control and release management.
• Autosys Job administration and scheduling. Creating, Maintaining and troubleshooting Autosys Jobs.

Confidential Jersey City, NJ

UNIX Production Support Consultant

Responsibilities:

• Responsible for technical support operations in high-volume, 24X7 environment for a 3500+ node Linux/Unix production support Environment running mission critical financial applications, including coordination of Technical issues involving network, hardware, and operating systems.
• Managed Network connectivity, implementation, integration and Troubleshooting for servers, remote access, and Disaster Recovery and Storage devices.
• Assisted Business Unit's in troubleshooting distressed UNIX systems, Suggested configuration changes
• Liaison with Storage team to manage project related SAN storage provisioning including SAN migration projects.
• Assisted and working with developers in different projects with development issues including over 1 TB of data synchronization on SAN environment.
• Assisted Business Unit's in Business Continuity Plans with HA/DR setups using EMC SRDF Storage and Veritas Clustering products