Computer Support Specialist Resume

SUMMARY:

Twelve years as a computer and network support professional
Proven experience in network/hardware/operating system troubleshooting, PC assembly, system integration, technical support and customer service helpdesk
Capable to develop comprehensive solutions to complex and varied technical issues
Productive self - starter with a strong work ethic, consistently achieve goals
Able to learn quickly in a dynamic, fast growing environment to gain familiarity with various systems
Effective team member
Multilingual: English/Russian/Hebrew
Lawful Permanent Resident (Green Card holder), eligible to work in the U.S. without restriction

TECHNICAL SKILLS:

Platforms: MS Wndows 9x/2000/XP/Vista workstation, MS Windows NT4/2000/2003 (with emphasis on Active Directory) server, Mac OS 9/X, Novell NetWare and OES, Linux (SLES, Gentoo, Ubuntu), 2X ThinClientServer

Networking: TCP/IP, DHCP, DNS, FTP, LAN, WAN, CAN, VLAN, cabling, WLAN (802.11 a/b/g/n)

Hardware: PC compatibles and laptops, Intel, AMD, IBM, Compaq, HP, Dell, SUN Microsystems, Apple

Software: MS Office, Open Office, Exchange/Entourage, SPSS, SAS, STAT, MATLAB, SAP, iLife, iWork, FinalCut, QuickTime, Parallels, various IT security/antivirus products (Symantec, McAfee, ESET, Kaspersky)

Other: PalmOS, PocketPC, MS Windows Mobile, LCD/DLP projectors, videoconference equipment

PROFESSIONAL EXPERIENCE:

Computer Support Specialist

Confidential

Responsibilities:

Performed helpdesk activities for the School of faculty and administrative staff (200+), including overseeing administration of policies and procedures for personal computer usage, printers, peripherals, and all related software and hardware
Resolved the day-to-day basic network administration issues, including but not limited to: user password management, user workstation connectivity, printing problems, backup and restore issues
Used remote control utilities and knowledge databases to answer, evaluate, triage and prioritize incoming telephone, voice mail, email, ATG (Automated Ticket Generated) and in-person requests for assistance from users experiencing problems with hardware, software, network connectivity, and other associated technologies
Installed, configured and managed Novell NetWare 6.5 server, later on migrated to OES2
2X ThinClientServer, MS Windows Server 2003 Terminal services and Active Directory technology implementation for School of computer classrooms (80 desktops)
Participated in integration of QuickTime video-on-demand services (based on Apple Darwin Streaming Server) for needs of faculty and students
Assisted with implementation of Wiki infrastructure for more than 15 different academic courses
Assisted in development of a new dynamic CMS-based website for School of
Performed capacity planning and infrastructure analysis
Negotiated hardware and software purchases and maintenance contracts
Created and managed an environment to obtain ISO 9000 for the computing services

Helpdesk Specialist

Confidential

Responsibilities:

MS Windows (desktops and servers), MAC OS systems installation, patching, configuration and troubleshooting
Maintained and supported PC hardware, peripherals and network operations for 200+ users.
Administered Novell Netware 3.12/4.x and MS Windows NT 4.0/2000 servers
Installed and supported several statistical software packages such as SPSS, SAS, STAT, MATLAB
Norton GHOST imaging of desktop and laptop computers to Univeristy's standards
Evaluated and employed an appropriate anti-virus and intrusion detection software for email and network to ensure complete and continuous coverage with no security breaches
Provided support for various audio/visual equipment (LCD/DLP projectors,webcameras) for conferences and conventions
Researched new technologies and calculated future needs to achieve accurate capacity planning
Maintained PC and application inventory
Interacted with vendors for hardware or software support

Technical Support Specialist

Confidential

Responsibilities:

Provided 2nd and 3rd level support for users by way of Help Desk trouble tickets
Remotely configured computers for Internet connectivity
Troubleshot a wide range of technical support issues and connectivity problems such as authentication, connection speed, connection quality, throughput and loss of synchronization.
Assisted customers with basic LAN setup and configuration by telephone
Configured and troubleshot popular web browsers and e-mail clients such as Netscape (all versions), MS Internet Explorer (all versions), MS Outlook and Outlook Express, Qualcomm Eudora and others; different News and FTP clients.

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