Office 365 Escalation Engineer Resume Irving, TX - Hire IT People

SUMMARY:

I offer exceptional technical and communication skills to an organization that values a dedicated team player and creative problem solver. I seek to leverage my education and software engineering experience to contribute to the design, testing, and support of products and services in a solutions - oriented enterprise environment.

TECHNICAL SKILLS:

Skills: MS SQL Server 2005-2008 *Visual Studio 2008 *SDLC *.NET *IIS *Eclipse *JBoss *Citrix *VMware *Azure AD *Office 365 *JIRA *Remedy & TeamSupport CRMs *Advanced Tech Support Skills in all Microsoft (thru Windows 8.1) & Apple OSes, Exchange *Previous Cisco CCNA Cert *Bilingual (Yoruba)

EXPERIENCE:

Confidential, Irving, TX

Office 365 Escalation Engineer

Responsibilities:

Facilitates a predictable and consistent onboarding experience for new Office 365 enterprise clients, enabling quicker time to value, higher consumption, and increased product/customer satisfaction
Assesses the client’s current environment and business requirements; Develops and delivers an Office 365 OnBoarding Deployment Plan within scope of the OnBoarding Center (OBC)
Assists the client with remediation of any potential issues or blockers found during assessment that may block or hinder onboarding to Office 365 via the FastTrack process & Microsoft’s Best Practices
Cloud Competent: Guides the client through the technical tasks of configuring the client’s On Premise environment to work in the cloud via Office 365 & Azure Active Directory
Aids the client with knowledge & with configuration of tools, directory synchronization, Active Directory attribute cleanup, mail routing & migration tool setup, Exchange Online Hybrid, Multi-Forest Deployments, user licensing, and standing up the various O365 workloads

Confidential, Plano, TX

Applications Support Analyst

Responsibilities:

Serviced 28+ multi-million dollar accounts in North America and globally with over 14,000+ install bases
Interfaced directly with Development (Software Maintenance) for bug analysis, with Quality Assurance (QA) for testing, tracking and roll out of software fixes / service packs, and with BI/DBAs to analyze and correct sales data
Utilized Visual Studio to optimize SQL queries and Stored Procedures, schedule jobs, automate various database related activities, as well as HP Quality Center and Pivotal for incident tracking
Reviewed logs, coordinated problem resolution activities with various internal and external software development teams, documented status of projects and open issues on a weekly basis and kept clients updated on issue status
Reviewed, designed, and created tables and functions, and corrected dashboards, and exported/imported client data

Confidential, Dallas, TX

Service Desk Support Technician

Responsibilities:

Provided day-to-day technical support to 60k global employees for network infrastructure and internal desktop systems, software and hardware together with Office 365 administration
Installed, configured and performed advanced troubleshooting for desktop systems, workstations, servers, 3G mobile data devices including Blackberrys, iPhones & iPads, and various networks
Maintained credentials, data integrity & file system security for internal corporate users as an Azure / Active Directory (AD) admin

Confidential, Irving, TX

Technical Support

Responsibilities:

Effected digital delivery of television news and advertising spots, and other media to hundreds of TV & radio stations, and newspapers outlets across the US & Canada
Via remote support, interfaced with engineers, AV media technicians and other professionals across the industry
Excellent network, Windows Server administration, system configuration, and proprietary hardware support

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Office 365 Escalation Engineer Resume

Irving, TX

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