QUALIFICATIONS

• Over 10 years' experience supporting and providing technical assistance in resolving various computer hardware, software, and connectivity problems in different industries including Financial.
• Proficient in applying OS patches, troubleshooting TCP/IP, DNS, WINS, DHCP, Active Directory,VMware, Citrix, Windows 7/ Office 2010, 2013, 365 cloud Windows 8, Exchange - Outlook 2003, 2010 and printers.
• Extensive experience in troubleshooting communication devices like Blackberries, Iphones, Ipads, and PDAs.
• Expertise in using Remedy, Magic, Heat, Track IT and proprietary ticketing applications. Tracked and performed all types of computer installations, configuration, troubleshooting including maintaining the LAN user workstations and mobile server equipment, printer set up, workstation imaging, move, add, change, de-installation and performed hardware break/fix repairs.
• Experienced in managing the creation, implementation and maintenance of Ghost images for supported hardware configurations in maintaining standardized desktop environment.
• Extensive experience in working on Windows 7/XP and loaded software including MS Office 2010 -2013, migrated user data to new systems and proprietary software on machines as per standard company requirements.

SKILLS

Network

• Configured and managed TCP/IP sub netting, WAN, MAN, LAN, VLANS, TCP/IP, IPX/SPX, APPLETALK, RIP, RARP, RAS, DNS, WINS, PPP, PPTP, LCP, NCP,CHAP, ISDN, DHCP, Verizon DSL and Cisco, Linksys, Netgear, Westell Routers/Gateways, VmWare ESX, Citrix
• Configured and managed network Hewlett Packard, Lexmark Color LaserJet Printers 8550N, 8100 5000GN

Hardware

• Configured, repaired, and installed all types of motherboards, EISA, ISA, PCI, PCMCIA, ISDN, AGP,PCI cards, NIC cards, sound cards, SCSI cards 7834, 29160
• Experienced with RJ-45 RJ-11, UTP/STP cabling, Internal and external modems and Ethernet hubs, internet and external HP Superstore DLT1 tape drive, internal and external SCSI Sony Autoloader TSL-S9000 backup units, 2 x 520 Gig, 50 x 50 gig hot swap drives for daily, weekly and monthly backup of the NT.4 and SQL database, two raid tower with 10 35 gigs SCSI hard drive, Four APC Smart-UPS 3000VA 120V with monitoring software Pc Bal.

Applications

Installed and troubleshot software packages including but not limited to MS Office 2000/2002/2003/2007, MS Outlook 2000/2002/2003, Lotus Notes 5.0, 6.5, 7.0.2 Apple applications, Microsoft Internet Explorer 5/6/7.0, Netscape 7/7.1, Safari 1.0, Exchange Server 2000/2003, IIS, PC Anywhere 10 10.5, NetMeeting 3.01 video conferencing software, SCCM, Norton system works, Norton Utilities, Antivirus, Ghost, Ghost Walker Drive Image, Partition Magic, WinZip, ARCserve, VERITAS Backup Exec 8.0 8.5, Sys Commander, and other multimedia applications with other third party Desktop Laptop applications.

PROFESSIONAL EXPERIENCE

Confidential

Windows Specialist/Technical Support Specialist - Consultant

• Responsible for installation, implementation and upgrades of communication devices.
• Performs site surveys, coordinates with internal and external resources and troubleshoots.
• Tracks equipment tracking and completes asset management and inventory control. Participates in multiple large-scale concurrent projects that include enhancement, migrations, additions, and upgrades to existing devices and reconfiguring existing devices. Install communication devices such as PC's, printers, wireless devices, switches, and routers at customer sites.
• Verify installed equipment is functioning properly. Coordinate implementation, testing and downtime schedules with internal departments and vendors
• Responsible for equipment tracking, asset management, and inventory control. Assist with configuration set up for network and server installations. Confirm the new equipment fulfills the engineering and business requirements.
• Troubleshoot hardware, software, and logical issues to determine the cause of a problem. Responsible for conducting and documenting site surveys. Update work orders and tickets for projects.
• Implemented Mcafee anti-virus updates
• Support Citrix for remote user's
• Configured, maintained, Implemented and managed user account in Active Directory

Confidential

Desktop Migration Specialist - Consultant

• Completed migration of MAC O.S Leopard to Mountain Lion and Windows XP to Windows 7, which included exporting and importing user data files and email setup.
• Completed a migration for at least 500 users to Microsoft Exchange.
• Responsible for imaging new machines that arrived from manufacture for new users.
• Responsible for Blackberry and IPhone Avaya Phone's setup and administration including troubleshooting, email account setup, and verifying information was linked to server for employees and executives.
• Duties for Desktop-Helpdesk Support included helping user over the phone via remote access or manually fixed various issues including email, hardware, and software issues.
• Configured user accounts in Active Directory, which involved creating and deleting accounts adding groups and policies.
• Managed and oversaw new areas of work that needs to be done regarding new construction for the different area.
• Used Lotus Notes for configuring user's accounts from 8.5.1 to 8.53, account setup for new PCs, archive set up, and emailing.
• Responsible for installing Encryption software PGP, firewalls, SecureDoc, and many proprietary software packages.
• Experienced with SCCM, which involved installing proprietary software to multiple users at one.

Confidential

Network Telephony Engineer- Consultant

• Dealt with Avaya phone system cross connects and was responsible for conjuring ports.
• Responsible for POS systems maintenance repair and Exchange Administration.
• Dealt with vendors on a day to day basis to ensure all new network cables were run and wall mounts were in place.
• Made sure all PCs were reachable on the network and all software and hardware configured properly.
• Worked with and configured OSX Mac Mountain Lion on IMAC's Latest release 10.9.
• Completed trade floor support with Bloomberg and Reuters.
• Experienced with video conferencing
• Supported Exchange 2010, Exchange 20103, account setup for new users, archive set up, and emailing.
• Responsible for Blackberry and IPhone Avaya Phone's setup and administration including troubleshooting, email account setup, and verifying information was linked to server for employees and executives.

Confidential

Helpdesk/Desktop Support Windows 7 Migration - Consultant

• Provided phone and desktop support for Windows 2000/XP environments.
• Performed advanced PC network configurations such as TCP/IP, DNS, WINS, and DHCP.
• Performed local and network printer setup as required.
• Enhanced, managed, and maintained Microsoft Email Services Lotus notes to Exchange migration.
• Completed a migration for at least 750 users to Microsoft Exchange.
• Performed Windows upgrade to Windows 7 as required by the client.
• Provided Macintosh Support and worked with OS Leopard, Snow Leopard, and VB Scripting.
• Provided 1, 2, 3 Level LAN/WAN, Networking support.
• Completed a migration of MAC O.S Leopard to Snow Leopard.
• Experienced with Skype video conferencing.
• Managed firewall, Active Directory, MacAfee, and encryption software Appencryption.
• Responsible for Blackberry support and administration including troubleshooting, email account setup, and verifying information was linked to server for employees and executives.

Confidential

• Maintained and troubleshot desktop applications and network related issues.
• Provided phone support as needed as well as hardware, software, and network support.
• Responded to Help Desk ticketing system for any issues.
• Responsible for domain migration from Lenox-Hill domain to North shore domain.
• Responsible for Blackberry support and administration including troubleshooting, email account setup, and verifying information was linked to server for employees and executives.
• Installed, configures, and troubleshot MAC OSX Leopard.
• Experienced with SCCM, which involved installing proprietary software to multiple users at one.

Confidential

Desktop Support Windows 7 Migration - Consultant

• Provided trade floor technical support to investment analyst as well as Bloomberg and Reuters.
• Migrated desktop and laptop computer systems to over 2000 client's company employees in office based, home based, and traveling environments including connectivity, hardware and software support of Windows XP, AD, MS Office 2003/2007/20010, Blackberries and PDAs
• Migrated over 450 machines from Windows XP to Windows 7 to include migrating profiles, documents, email, and propriety software.
• Lotus Notes to Exchange migration - Managed MS Exchange Server 2003 user account maintenance and password reset.
• Setup user Active Directory accounts, completed VB scripting, and provided 2nd level support as well as CEO, CFO, and VIP support.
• Performed advanced PC network configurations such as TCP/IP, DNS, WINS, and DHCP.
• Performed hardware break/fix repair, workstation imaging, and MAC move, add and change and de-install support.
• Used video conferencing, LG RVF1000p, VOIP, and Skype.
• Installed, maintained, and supported MAC configuration with latest operating system, Snow Leopard.

Confidential

Security Administration

• Provided technical support of desktop and laptop computer systems to over 2000 client's company employees in office based, home based and traveling environments including connectivity, hardware and software support of Windows XP, MS Office 2000/2003/2007, MS Outlook 2003, Blackberries, and PDAs.
• Managed MS Exchange Server 2003 user account maintenance and password reset.
• Performed advanced PC network configurations such as TCP/IP, DNS, WINS, and DHCP.
• Performed hardware break/fix repair, workstation imaging, and MAC move, add and change and de-install support.
• Responsible for VIP support and used encryption software SecureDoc.

Confidential

LAN Desktop Engineer - Consultant

• Provided IT support, 1st level support, installation and maintenance of Windows XP/ Srv2003 and MS Outlook 2003 environment.
• Performed PC installations, configuration, and troubleshooting as well as LAN user workstations maintenance.
• Managed junior network administration including creating, deleting, and adding user accounts to groups, domains, and OU's.
• Performed advanced PC network configurations such as TCP/IP, DNS, WINS, and DHCP.
• Performed hardware break/fix repair, move, add and change and de-install, and supported VB Scripting.

Confidential

LAN/WAN Engineer - Consultant

• Managed installation, configuration, and support of computer software and hardware in Win XP network environment.
• Trained end user on tips and tricks using Lotus Notes 7.0.2.
• Performed installation, troubleshooting, and diagnosing problems with MS Office 2007 on a daily basis.
• Evaluated and implemented new software and hardware solutions.
• Performed integration of point-of-sale and third-party software with existing in-house applications.
• Managed routine system backups and disaster recovery procedures.
• Responsible for video conferencing using Polycom VOIP.
• Performed advanced PC network configurations such as TCP/IP, DNS, WINS, and DHCP.
• Handled large software/hardware inventories and supported CEO and VIP.

Confidential

Desktop Support Analyst - Consultant

• Provided support of Windows XP and Lotus Notes 7.0.2.
• Managed setup accounts on Active Directory.
• Performed advanced PC network configurations such as TCP/IP, DNS, WINS, and DHCP.
• Performed local and network printer setup as required.
• Performed hardware break/fix repair, workstation imaging and MAC move, add and change and de-install support.