SUMMARY:

• To obtain a position as Telecommunications Analyst/Technician
• I have experience in many different fields of Telephony.
• Analog line as well as cabling connectivity, PBX Systems (Norstar, Nortel Switches),
• Cisco, VOIP technology.
• Also experienced in network cabling, fiber optics, network cabling design and implementation, termination, testing, troubleshooting and repairs

PROFESSIONAL EXPERIENCE:

Confidential

Telecom Technician

Responsibilities:

• Cisco VOIP / Unity Voicemail
• CUCM system, Version 9.0
• Managing d Confidential communications networks, local (LAN) and wide (WAN) area networks
• Supporting, maintaining, and configuring Cisco network equipment and operating systems
• Experience with Route Lists, Patterns, Hunt Groups and Global Directory administration Responsible for communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web& video conferencing.
• Knowledge of Ethernet network topologies both LAN and WAN
• Cisco Unified Communications Manager 8.x administrative experience
• Knowledge of basic telephony principals and VOIP protocols
• Perform routine system administration tasks including OS and application patches, upgrades and backups

Confidential

Responsibilities:

• Inventory management of Conference room hardware/software
• Desktop Support /Support for Audio/Video solutions.
• Installation/maintenance on Nortel Equipment
• Telecommunications /VOIP Technician
• Responsible administering add/moves and changes and voicemail, utilizing the Cisco Unified Communications Management System.
• Call Manager Version: 8.5.1.13042 - 1 r
• Think and operate as a team player, extremely strong communication skills, both written and verbal.
• Experience in managing VoIP system services and similar support provided in a client/vendor relationship.
• Operate as independently or as part of collaborative effort supporting users and solving issues.
• Inventory management of Conference room hardware/software
• Desktop Support /Support for Audio/Video solutions.
• Capable of mentoring others and lead by example, demonstrate strong project leadership and ability to develop.
• Strong working relationships with customer technical personnel, a proven track record of project delivery results.
• Call Manager and Unity Connection, installation, troubleshooting
• Perform as the first level support for the telecommunication's moves, adds, and changes.
• Perform as the first level support for troubleshooting the major and minor telecommunication issues, including but not limited to troubleshooting and repairing voice servers, telephones and telecom peripheral equipment.
• Provide consultation and on policies, procedures, and operational activities to the employees.
• Provide second level support for Appellate Courts on the VOIP System.
• Determine telephony vendor and procures services with the vendors.
• Verify orders with the requesters, and ensures account codes, billing and service addresses are correct.
• Maintain all accounting system, and provides back-up support to the lead telecommunication specialist.
• Act as liaison between Administrative Office of the Courts, Courts, and the telecommunication vendors.
• Maintain phone d Confidential base, Court Transfers and Orders D Confidential base, Call Detail Reporting Software D Confidential base, and the Phone Inventory.
• Order conference lines, and provides support for the system-compatible headsets.

Confidential

Telecommunications Analyst and Desktop Support

Responsibilities:

• Project coordinator in conversion of Nortel Meridian Option 81 PBX to Nortel VOIP system platform.
• Inventory all existing phones and peripherals, ensure users existing phone programming was saved.
• With the use of an Excel spreadsheet, user, phone, and cabling location are documented.
• VOIP installation, testing and trouble shooting
• Perform all add/moves and changes to VOIP phones. users on the VOIP soft phone application, as outlook interface.
• Voicemail and phone instructions are trained to all users.
• Working knowledge of voice services (DID, SIP, POTS, PRI, MPLS, etc.)
• Respond to the needs of both Internal and External customers.
• Administering user accounts and VPN access in our Windows AD environment
• Quickly diagnosing and fixing end user problems such as spyware infection, system slowdowns, lost d Confidential, access failures, and missing or halted applications
• Assisting in the selection and installation of end user software.
• Providing break/fix support, open cases with manufacturer support as needed, relocate systems and have new systems ready for deployment for new hires on their first day.
• Maintain up-to-date documentation and publishing; where applicable.
• Experience supporting mobile devices in a corporate environment (iOS, Android, Blackberry, Windows Mobile)

Confidential

Desktop support

Responsibilities:

• Assist court users with PC, server, network and software problems.
• Package, test, deploy and update software.
• Create and maintain desktop images
• Perform routine network and PC installation, troubleshoot, maintain and resolve any related
• Identify user needs, develop and deliver technical
• Set up all video and audio conference calls.
• Video conferencing equipment both Polycom and Tandberg systems.
• Remedy trouble ticketing system.
• Experience working with floor plans and cable specifications.
• Excellent written and verbal communication and customer service skills with superior troubleshooting skills.