SENIOR APPLICATIONS SPECIALIST Resume Atlanta, GA - Hire IT People

EXECUTIVE SUMMARY:

Project Manager and Senior Applications Analyst leveraging comprehensive experience implementing and migrating application platforms across multiple functions and systems.
Specialized expertise defining business requirements, integrating billing software, and leading data conversion projects.
Project Management & Applications/Provisioning ICOMS Software Support
Systems Migrations, Integrations, & Upgrades Business Process Documentation and Improvement
Enterprise Governance, Risk, & Compliance Billing & Month - end Financial Processes
Manages allocated project budget by estimating capital and operating funding requirements.
Defines business needs and conducts risk assessment to align projects with operational objectives.
Solid technical expertise, coupled with business-based prioritization and service management.
Intensely curious, actively probes into technical versus practical aspects of system development.
Ensures project deliverables meet identified functionality and defined requirements.
Works across diverse work groups to streamline business processes across multiple disciplines, locations, and business units.
Integrates work and system design, build, testing, training, and go-live to create process synergy.
Expertise process mapping, conducting fit gap analysis, testing, certifying, and post go-live support of large-scale provisioning and applications migration from legacy platforms.
In-depth experience in billing and financial operations, risk analysis, and disaster recovery.

EXPERIENCE:

Confidential, Atlanta, GA

SENIOR APPLICATIONS SPECIALIST

Responsibilities:

Applications resource for major projects involving billing conversions, data migration, and software upgrades.
Define project scope, present business case and feasibility study to senior management team.
Train and support users to improve operational efficiency, document and streamline business procedures, research and recommend strategies for process standardization.
Configured database and prepared conversion mapping on Confidential Communications project.
Acted as applications resource during migration.

Confidential, Atlanta, GA

PROJECT MANAGER/SENIOR BUSINESS ANALYST

Responsibilities:

Rejoined Confidential to execute multiple high-profile implementation projects.
Evaluated business processes and led solution definition in support of business goals and initiatives.
Documented, communicated, and managed changes to solution requirements.
Quantified impact and ensured stakeholder consensus prior to delivery.

Confidential, Atlanta, GA

PRESIDENT/LEAD PROJECT MANAGER

Responsibilities:

Formed consulting firm to support clients’ conversion, upgrades, systems migrations, and modem projects.
Managed projects for corporate initiatives, customized databases.
Created scope of workmanaged third party vendors, evaluated deliverables, and ensured compliance with deliverables.

Confidential, Atlanta, GA

SENIOR PROJECT MANAGER/APPLICATIONS SPECIALIST

Responsibilities:

Project leader for corporate initiatives involving billing software conversions and upgrades.
Defined setup and operations procedures, identified process improvement and database management requirements, established standards of performance, and created automated processes for conversions and standardizations.
IBM Query-Database management, file creation, and data analysis.
SQL data analysis, file and field updates.
Created input files for matrix table upload process for rate increases and service bundling offers across the enterprise.
Facilitated meetings with key stakeholders to identify and analyze downstream system impacts.
Sourced client input regarding issues and opportunities for software enhancement.
Led teams implementing Confidential and Confidential and matrix tablesolutions.
Developed process documentation defining changes in operational activities.
Planned, coordinated and implemented disaster recovery processes and procedures; successfully Completed initial disaster recovery evaluation.
Oversaw third party vendor activities, coordinated work responsibilities, and managed interface with Confidential to ensure timelines and deliverables met project requirements.
Created processes for upgrading software, hardware, and 3rd party vendors.
Documented issues with ICOMS accounts in conjunction with software support teams.
Developed and managed disaster recovery including off-site data storage.