System Support Help Desk Resume Dallas, TX - Hire IT People

PROFILE:

Motivated and energetic IT Professional having vast experience of over 10 years in various disciplines including Installation, Troubleshooting, Repair, Maintenance and Monitoring of Hardware, Network Operations, Software Applications and Data Bases.
Installation, testing and configuration of new workstations, with peripheral equipment and software.
Providing onsite and remote support for Hardware and Software, to extended Global Network.
Supervision and continuous improvement of 24x7 IT Help Desk.
Implementation of Complain management System.
Hands on experience of HEAT, LOTUS, MAXIMO Ticketing Tools.
System Documentation using Visio, MS - project & MSOffice Suite.
Support to end users on Windows 98/2000/2003/ XP/Vista, and MAC. MS Office, printers, mobile devices, and email issues.
Understand basic WI FI and LAN / WAN network components and concepts.
Assist Electrical Engineers for Power requirements and Load. Installation of UPS
Physical Installation and hardware maintenance of Cisco Routers, Cisco switches.
Installation and configuration of MAC and Windows 98/2000/XP/Vista/2007/2008 OS.
Installation and configuration of Unix/Linux.

JOB EXPERIENCE:

Confidential, Dallas, TX

System Support Help Desk

Responsibilities:

Working as Desktop/Field Technician monitoring and troubleshooting of ONCOR, Computer Network.
Involved in systems Migration project, Imaging and Backups Data on Laptops and Desktops, trouble shooting of software and hardware issues on ONCOR offices around Texas.
Monitoring alerts and Creating incident Tickets. Escalate issues to upper level of support.

Environment: Windows 2003 - 2012, XP, 7. UNIX and Linux. LAN and WAN.

Confidential, PLANO, TX

System Support Help Desk

Responsibilities:

Troubleshoot Network Issues; patiently working with other Teams / Vendors (CISCO, DELL, etc) and ISPs, to maintain NETWORK stability.
Managing and Troubleshooting of Windows, Linux, UNIX, Oracle SQL, Servers.
Managing and Troubleshooting of LAN and WAN.
Analyzing Alerts by using Monitoring Tools, Creating and follow up trouble Tickets, Transferring Ticket to the concern Team according to Device Ownership.
Change Management. Issue RMA (Return Merchandise Authorization) tickets.

Environment: Windows, UNIX, Linux, Oracle SQL Servers. Web Sphere, Apache, Citrix, Java Applications. BGP, SOAP, HTTPS, SFTP, SMTP Protocols.

Confidential

System Support Help Desk

Responsibilities:

Managing physical network infrastructure, Installations, Technical Support, Documentation, Training and Troubleshooting of over 1000+ nodes Network.
Maintaining and repairing peripherals, components and various software and hardware issues in house and at user’s site.
Repairing Routers, switches, Multiplexers, Modems.
Managing network infrastructure, plan, design, test, install and connect computers and workstations in a network.
Troubleshoot hardware, network and software problems.
Address security and performance issues and systems crashes.
Address help desk and Internet connectivity issues, and ensure that employees can functions in a trouble-free manner.
Diagnose, troubleshoot, fix, replace and repair PCs, biometric machines and associated hardware.
Monitoring help desk applications to meet IT service level agreements.

Environment: Personal Computers, Laptops, Smart Phones. SABRE Application. Windows 2003 - 2008 XP/7. UNIX, Linux.