SUMMARY:

I have strong service management technical and leadership skills to quickly diagnose and resolve PC networking, desktop and application issues. I have over 16 years experience as self starter Service Manager technician. Demonstrated experience in maintaining high customer satisfaction and profitable business by effectively employees in servicing clients. Easily adaptable to take on responsibility for assigned tasks and work with others to achieve project goals. I have excellent attitude, trustworthy and hard worker.

TECHNICAL SKILLS:

• Comp TIA A+ Certified
• Data Entry
• Install Windows 7, XP Professional, Vista Business and Linux; NTFS permissions, diagnose, troubleshoot, and support; backup and recovery
• Install Windows Server 2008 and 2003; create and administer user and group accounts; configure TCP/IP protocol suite; administer file and print services
• Active Directory design and implementation; manage and administer group policy configurations; implement/configure Windows 2008 security options
• Configure DNS, WINS, DHCP, WSUS, IIS (SharePoint, Streaming Media) and Terminal Services
• TCP/IP installation, IP addressing and subnetting; Ethernet switches and routers, network cabling
• Install/configure motherboards, NICs, SCSI & peripheral devices, upgrade memory, adapters
• Install and configure Cisco 2600 series routers and Cisco switches (CLI); routing protocols, configure WAN, STP, VLANs, NAT, Access lists, troubleshooting LAN/WAN problems

EXPERIENCE:

Computer Repair Specialist

Confidential, NJ

Responsibilities:

• Conducting virus removal software troubleshooting.
• Replaced screen on cell phones and diagnose all mobile devices
• Troubleshoot PC, MAC laptops computers and software installations
• Build computers window 7 and 8 for customer and make home visits.
• Conducting for customers to find out what applications they want before building a computer for personal needs.
• Conducted repairs on computers, processor, hard drives and monitors making sure computer are operating at optimal speed.
• Install Windows Server 2008 and 2010 configure.
• Answer customer calls with issues performed remote access to resolve client issues
• Configure Windows 2008 security option.
• Mount and setup multiple monitors for customer needs
• Maintain a safety environment when setting up floor wiring for home computers.
• Repair and setup network printers.

Compliance Officer

Confidential

Responsibilities:

• Oversee and made sure all dealer plates, registration and insurance up - to-date for all 3 General and Sales Managers.
• Enforced legal standards in making sure customer’s information is protected.
• Monitored over 40 cameras remotely and on site.
• Investigated vehicle accidents on campus and taking employees for drug testing.
• Reported motor vehicle claims to insurance companies.
• Reported worker's comp claims with incident reported to insurance company.
• Conducted compliance investigations daily protecting customer information.
• Evaluated, investigate and resolve compliance issues and concerns.
• Proactively work with other Management to address compliance issues during the initial stages of program developments.
• Provided periodic information security and privacy briefings to Executive Management to ensure that information security and privacy risks are understood and that appropriate safeguards are implemented.
• Protected customer information using company compliance policy list.
• Performed fire inspections and safety concerns
• Oversee night and weekend security making sure check points and rounds are performed.
• Enforced company policy and safety measures carried out.

Confidential, Jersey City, NJ

IT Support Technician

Responsibilities:

• Online orders and GPS Mapping of routings to transfer vehicle safe and faster.
• Achieving satellite Intel positioning of company vehicle locations and time arrival.
• Installed camera positioning on dash board for the safety of the driver and used system for camera remote access repaired the company vehicles.
• Service company vehicles with the knowledge of Automotive Service Excellent Engine Repair, Heating and Air Conditioning, Brakes, Suspension and Engine Performance

Confidential, NJ

Service Manager

Responsibilities:

• Troubleshooting and administration of a network consisting of users (created and deleted users, permissions, password reset, account unlock, set up Citrix access
• Maintenance store cameras remote access
• Increase company profits by using the internet search census to locate target customers and create new business user connectivity issues (Cisco VOIP, internet, email, printer)
• Provided safety for employees for hazardous waste material.
• Developed warehouse operations system improvements by analyzing process work flow, manning and space requirements, and equipment layout changes.
• Maintained safe and healthy work environment by establishing videos for employees, enforcing Standard procedures and legal regulations.
• Developed warehouse operation systems by determining product handling and storage requirements developing, implementing, enforcing, and evaluating policies.
• Improved company reputation by accepting ownership for understanding new and different requests, Explored opportunities to add value to job s
• Ascertained automotive issues and services by listening to customers' descriptions of symptoms
• Clarified problems, conducted inspections, checked vehicle maintenance records, examined service schedules.
• Provided estimates by costing materials, supplies, and labor.
• Calculated customer payment.
• Prepared repair orders (RO) by documenting symptoms and possible causes, as well as repairs and services required.
• Obtained approval signatures and entered RO into service database.
• Developed customer rapport by providing high customer service - explained estimates and expected return of vehicle; received customer approval of estimate; obtained and provided contact phone numbers; addressed concerns; arranged towing and temporary transportation.
• Maintained records by recording problems and corrective actions plan.
• Participated in al opportunities and read manufacturers publications to increase knowledge and keep up-to-date.