We provide IT Staff Augmentation Services!

Helpdesk Engineer Resume

2.00/5 (Submit Your Rating)

NY

Hire Now

SUMMARY:

Professional IT with 5 years of on - site experience in Information Technology including (but not limited to) Service Desk, I.M.A.C (Install, Move, Add, Change) and Desktop Support. Motivated individual with technical work experience willing to work and make changes to better a company.

SKILLS & ABILITIES:

Microsoft Office Suite, Active Directory, Server2008,10,12 Installed Windows XP, Vista, Win7, Win8 Setup Wireless Technologies VPN Wireless Support Setup shared folders, shared drive, printers, and user accounts Familiar with Virtualization TCP/IP configuration Replace peripherals in PC/Laptop Familiar with Citrix MacAfee, Cisco firewall Symantec, AVG, Antimalware

EXPERIENCE:

Confidential, NY

Helpdesk Engineer

Responsibilities:

  • Provide first, second & third level technical support for 500+ users globally in a Windows 7 environment.
  • Technical support provided remotely and desk side for bankers, non - bankers as well as white glove support of senior management, manager directors and partners.
  • Handheld device support including Blackberry via BES 5.0 and 10, Android, iPhone & iPad via GOOD and Citrix Worx.
  • Configure, install, troubleshoot, repair and deploy IBM desktops, and laptops, and HP and Confidential printers.
  • Setup email archiving system through ProofPoint and Global Relay.
  • Respond to customer Infra tickets concerning support requests, system status, and network connectivity issues via Track-it.
  • Use Windows Active Directory Administration to create and permission user accounts unlock and reset network passwords, create security and distribution groups, manage OUs.
  • Use Microsoft Exchange Server 2010 to create email accounts, trace emails and configure rules.
  • Use Microsoft Lync to configure and manage new users through the internal communication system.
  • Use Confidential & Confidential Premiere account to manage the entire firm mobile accounts.
  • Support all the printers on site and remotely.
  • Provide support for Cisco video conferencing using a Creston control system.

Confidential, NY

Desktop support/System Admin

Responsibilities:

  • Primarily focus on managing day - to-day IT operations of the NY office as well as supporting other US offices ( ATL, Toronto, Arizona, FL, DC, Executive Home Offices) Support high priority end user CEO, VP, CFO, COO reporting directly to the VP-IT
  • Setup new users (profiles, PC, laptop, printer, blackberry, IPhone, IPAD, Android, VOIP, AirWatch, GP
  • Support Citrix, Salesforce, NET Docs, MS suite 10/13, Cisco phone, AV, Printer, Adobe Pro
  • Deploy software with SCCM, Manage user phones with Intune, Create user mailbox, Microsoft Exchange 10/13, Creston VC/AV conference set up
  • Maintenance, troubleshoot and evaluating components such as switches, patch panels, and routers to achieve peak efficiency within the overall network connectivity.
  • Act as on-site point of contact for warranty and contract management, third party support providers Dell, Verizon, Voxox, Cogent, Softchoice
  • Resolve incidents during end user call via both verbal and remotedesktopinteraction
  • Provide technical support for the trading floor.
  • Provide technical assistance in migration of users systems from Windows XP to Windows7.
  • Support windows XP/7, Active Directory, Server 2008, MS office, Microsoft Exchange, GoToMeeting, Xenapp, WebEx, Shortel.
  • Support user remotely (logmeinrescue, joinme, remote desktop)
  • VAdminister, troubleshoot and support telephony and video conferencing systems

Confidential, New York, NY

Desktop Support

Responsibilities:

  • Primary responsible to support 6000+ on - site and off-site user as a technical hardware/software specialist for desktop support,
  • Support of the high level executives
  • Assists users via Remote Desktop and VPN software.
  • Provided support via telephone communications with end-users.
  • Setup IBM laptop, Thin client, HP desktop, Docking station, Dual Monitor.
  • Lead of move projects on the trade floors for relocation of users and equipment.
  • Support user with blackberry, iPhone, and VOIP (Avaya)
  • Troubleshoot HP, Confidential, Cannon, Dell, Brother Printers and scanners.
  • Setup Bloomberg terminal (B-unit, excel Add-in)
  • Trade Floor hardware support under SLA 15 minutes or less

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship