Support Engineer Resume

SUMMARY:

High energy professional, innovative, motivated, and dedicated; supportive and sensitive to both the needs of the personnel at all organizational levels and client relations; proficient at communicating technical concepts using clear, concise language; adept at training and inspiring personnel; successful at technical troubleshooting, problem solving, meeting goals and deadlines, cost - effective project management and project and procedure documentation. Career includes 26 years’ experience in the engineering industry demonstrating exceptionally strong skills in the areas for computer network communication systems.

TECHNICAL SKILLS:

Platforms: Windows XP and Win2003-8,Win 7 server, IIS5-,7,T-SQL,MS Application Center,SQL2008-12, SQL Clustering, and Hyper-V. F-5 networks, LTM, GTM. Some familiarity with Powershell, Jscript, C++,C#, ASP, Visual Basic, HTML, XML.

PROFESSIONAL EXPERIENCE:

Confidential

Support Engineer

Responsibilities:

Provided 2rd tier Support for Confidential ’s internal Windows Infrastructure in a production and lab environment.
Using SQL, IIS7-8, Powershell scripting, SQL clustering and Windows 2012R2 servers.
Database support for the Windows build and test group.
Supporting Hardware and F5 LTM systems in Windows lab environments.

Confidential

Support Engineer

Responsibilities:

Provided technical support, analysis, and problem resolution for GLS, support for Confidential internal Kronos, SAP and Financial application production environments.
Using IIS7, Oracle db, Hyper-V, Win2008R2 and scripting.

Confidential

Support Engineer

Responsibilities:

Provided 2rd tier Support for Confidential ’s internal Confidential in a production environment.
Using Exchange, IIS7, SQL2008 and Win2003, 2008R2 servers.

Confidential

Support Engineer

Responsibilities:

Provided 3rd tier Support for Confidential ’s internal Streaming video upgrade project in the production and test environments.
Using Hyper-V, Win2008, Cluster technology and Windows Media Service with Win2008R2.
Using F5 Networks, LTM and GTM in multicast environment for MS sites thought out the companies’ global infrastructure.

Confidential

Hyper-V/Virtual Server Support Engineer

Responsibilities:

Provided 3rd tier technical support for Confidential ’s internal group for Hyper-V and Virtual Server in the production environments.
Confidential (WAMU-JP Chase) Application Engineer.
Provided support for Financial application conversion project

Confidential

WMIS Support Engineer

Responsibilities:

Supporting high availability Video (MSN-Internal) web sites and/or services using Confidential Technologies, SQL 2005 and networking. On-Call.
Supported F5's internal application hardware and software for their internal lab. Supported F5 internal Network engineers with Applications Systems and VMware for Enterprise Application Systems.
Support Engineer for Confidential Financial applications.
An operational support role for Confidential internal financial applications.
Provided technical support for IIS and website administration and SQL Server for support/troubleshooting.
Deployment Support, install and coordinate with external service teams and systems.
Other duties included system administration, MSBatch, application management using SQL replication.

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