Messaging Analyst Resume

SUMMARY

Over 8 years of corporate Exchange administration experience in complex environments ranging from 1,000 - 50,000+ users on Exchange 2003/2007/2010/2013
Experienced in administrating Active Directory, BES (4.xx and 5.xx), Networking (DNS and DHCP, LAN/WAN), AV solutions (McAfee), SQL, SharePoint as well as Backup (Netbackup, BackupExec, Avamar, Source One, Windows OS backup)
Has worked with various mail archiving solutions - EMC SourceOne, Exchange Online Archiving
Experienced in end user support (Windows 8/Windows 7/Vista/XP/2000 with MS Office 2013/2010/2007/2003/XP suite configurations), client machine imaging (Norton Ghost, Windows backup/restore for Vista and later), BlackBerry and iOS.
Experienced with physical and virtualized environments (VMWare, Hyper-V)
Has experience with Exchange 2003 to 2010 migrations using Quest
Has experience with Domino to Exchange migration using Binary Tree

PROFESSIONAL EXPERIENCE

Messaging Analyst

Confidential

Responsibilities:

Implementing mail transitions for large clients 50K+ users
Manage and maintain email infrastructure for various companies (5-8 at any given time)
Perform onsite transition and migration projects for various clients
Learning to work and document new client environments in a short period of time
Manage client Exchange 2003/2007/2010/2013 environments through daily operations
Perform root cause analysis on critical issues relating to Exchange/BES/Firewall as per automated alerts
Design hardware configurations and conduct hardware capacity planning for Windows 2012/2008/2003 environments
Prepare monthly billing reports for client service usage
Monitor storage and processing capacity with attention to server performance. Prepare performance charts and advise management on current and predicted performance and capacity problems
On-call coverage, providing technical support, for after hours and as required

Confidential

Administrator/Service Desk Support

Responsibilities:

Deployed and troubleshot McAfee EPO and made sure that the packages are pushed out into the environment
Ensure that the client machines are pulling the updates according to the applied group policies from the WSUS server
Maintain and manage Exchange and SQL database backup and backup schedules
Deploy and configure VOIP system and configuration of CISCO switches
Maintain and update company websites to ensure the content is up-to-date and that the sites are always accessible
Analyse and resolve issues with day-to-day operations
Maintain and Manage BlackBerry Enterprise Server and troubleshoot Wireless activation and synchronization
Manage and maintain Exchange server. Exchange databases and Exchange server performance

Confidential

Exchange Support Engineer

Responsibilities:

Assisted customers in troubleshooting and restoring inbound and outbound mail flow
Assisted customers with disaster recovery and backup/restore issues
Utilized tools such as MPS reports, ExBPA, ExTRA, NetMon, Ethereal to troubleshoot server performance and connectivity issues against established benchmarks
Guided customers in the deployment and configuration of Exchange 2003/2007 servers
Provide help in resolving issues encountered during upgrade/migration of Exchange from 5.5/2000/2003 to 2003/2007
Helped clients resolve database corruption and integrity issues
Worked closely with other Confidential support teams to resolve issues in a timely and efficient manner
Troubleshot and resolved Outlook, OWA and ActiveSync issues on both clusters and stand-alone servers pertaining to latency, connectivity, service availability
Provided documentation and suggestion to clients in regards to the configuration of Cisco, ISA, Linksys firewall for ActiveSync, RPC over HTTP and OWA
Assisted clients with the configuration of and troubleshooting Exchange 2000 Instant Messaging
Helped clients configure POP3 and IMAP4 accounts using all versions of Outlook and Outlook Express
Assisted clients in the configuration of Anti-Virus Software like Trend Micro, NAV, McAfee with Exchange exclusions
Created Solution Objects for Confidential Visual Knowledge Base Database for future reference