IT Service Desk Technician/Consultant Resume Carthage, MO - Hire IT People

SUMMARY:

Resourceful, technology - savvy professional with six years of experience in designing, implementing, and supporting enterprise wide software systems in large reputable healthcare organizations.
Team leader, skilled multitasker, and dynamic communicator with Confidential software implementation and project management expertise.
Strategic solutions-oriented catalyst highly qualified in systems design, launch, and problem resolution.
Strives to apply technical skills in an IT position with an innovative knowledge based organization offering stability and growth.
Reputed for Vitaly contributing to Americold’s data migration and Microsoft Exchange email application upgrade, meeting project deadlines well ahead of schedule.
Implement multiple clinical systems and provide hands-on analytical support of various clinical modules from a dual vendor/client perspective.
Provided support to physicians, and nurses during Go-live, supported Confidential Powerchat, IView, CPOE, powernotes and power plans.
Designed test plans and coordinated integration and parallel testing for Confidential implementations and upgrades; Resolved and retested identified issues and errors.
Attended change control meetings and managed client issues, ensuring that standardized methods and procedures are used for all changes to infrastructure.
Supportive liaison between sales and engineering to foster primary sales initiatives and liaison between customers and engineering to forecast innovative business opportunities.
Proven track record of delivering training on physicians' solutions software for up to 7 account executives.
Applied expert product knowledge to promote sales and enhance client-based relationships, maintaining valuable relationships to achieve added value to customers.
Participated in annual trade shows at Health Information Management Systems Society.
Systems Design/ Launch Network Security Software Implementation Troubleshooting Consultation Solutions Development /Training Marketing Presentations Project Management

TECHNICAL STRENGTHS:

MS Word, Excel, Outlook, Lync, Project, PowerPoint SAP; AS400; WWW; FTP; SQL & Windows servers; SCCM; VOIP; HTTP & TCP/IP protocols Track - It Ticketing system, iSupport Mobile Devices Confidential -specific software - CPOE, Powerchart Orders/Documentation Management, Powerchart Office, CCL, OCF, Database Build Tools, Profile, & Pathnet Mobile Applications - iOs platform

CONSULTING EXPERIENCE:

IT Service Desk Technician/Consultant

Confidential, Carthage, MO

Responsibilities:

Provide Level 1 support for a global network of warehouse management systems consisting of 177 facilities.
Configure and support Windows desktop and server operating systems, Microsoft Active Directory, Exchange 2013 email platform, SCCM, client/server network and mobile devices.
Support end user workstations, laptops, printers, wireless communications devices and proprietary applications via phone, email and remote access software.

Property Manager/Consultant

Confidential, Joplin, MO

Responsibilities:

Responsibly managed all physical, financial, and technical aspects of a family-owned real estate rental business, while increasing profitability and promoting customer satisfaction.
Screened and approved suitable applicants for properties.
Organized new property construction and consistently coordinated maintenance projects.

Consultant

Confidential, Oklahoma City, OK

Responsibilities:

Independently engaged as a Confidential Implementation Analyst for a large Midwest healthcare organization and served as instrumental participant in all phases of the project lifecycle
Provide in depth product functionality and implementation process expertise in the design, build and implementation of EMR / Orders Management system for two rural facilities.

Implementation Analyst

Confidential, Long Beach, CA

Responsibilities:

Led teams responsible for managing technical implementation of enterprise-wide software system for a large multi-facility healthcare organization.
Managed project plans, domain strategies, workflow analysis, and process redesign using multitasking and organizational skills to effectively manage tasks in a timely manner.
Designed test plans and coordinated integration and parallel testing for Confidential implementations and upgrades;
Resolved and retested all identified issues and errors.

System Analyst

Confidential, Southfield, MI

Responsibilities:

Served as Integration coordinator to clients upgrading Confidential application software.
Provided recommendations to other teams regarding common
Confidential solutions for potential integration issues across multi-Net implementations.

Enterprise Marketing Specialist

Confidential, Kansas City, MO

Responsibilities:

Reported to and interfaced closely with Chief Medical Officer, Physician Specialist, and Enterprise Vice President on business, marketing, and technical initiatives.
Rapidly succeeded growth within organization, advancing from applications implementation role to marketing specialist.

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It Service Desk Technician/consultant Resume

Carthage, MO

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