Microsoft CRM Specialist Resume

SUMMARY:

Demonstrated experience working with MS Dynamics CRM Platform
Experience designing, developing and managing multiple enterprise level CRM applications
Experience creating web services for enterprise MS Dynamics CRM Online applications
Demonstrated experience in creating & executing rollout & deployment plans & in coordinating change management
Ability to work under the direction of managers & with architects to help evolve new tools & technologies throughout an organization
Ability to work with other specialists & coordinate activities for applications that are deployed across multiple tools & technologies
Proven Ability to work as a member of a team and high attention to detail
Strong analytical skills with a demonstrated ability to extensively analyze customer relationship implications of business processes and workflows
High level of competence with MS Office and MS Visio, High level of communication skills and able to produce documentation to a high standard
Demonstrated experience with MS Dynamic CRM Online & interoperability with on - premises line of business applications Required 5 Years
Experience using Azure Service Bus to create queues and relays (.NET and C#)

PROFESSIONAL EXPERIENCE:

Microsoft CRM Specialist

Confidential

Responsibilities:

The CRM specialist will work with a team of the clients Staff to transfer knowledge, create and author plans, policies, procedures, and governance for SOA within the CRM discipline.
The CRM specialist will work closely with the discipline architects to create (write) governance artifacts for CRM.
They will create rollout plans for new tools, technologies and frameworks within CRM. They will create deployment plans.
They will operationalize change management for the tools and technologies within the CRM discipline.
They will create training and procedures to engage IT administrators to administer and/or configure the tools and technologies within CRM.
They will participate in process flow analysis and SOA centric process redesign along with other SOA Discipline Leads, the Governance Specialist, the Technical Writer and Project Manager.
Activities include discovering, validating, documenting and communicating the organization's customer relationships processes and knowledge for the clients IT SOA Initiative.
Able to work without assistance; can provide leadership to others; able to manage complex work efforts; may have advanced education; may have deep industry experience.
Guidance and leadership in the usage and support of a collection of development platforms, technical architectures, or business applications and products that run on those platforms, beyond that of a Developer / Programmer
Understanding and knowledge of application development and architecture that serves as a strong base for technical expertise in a specific product or program
Analysis, visual design, development, data analysis, testing and implementation, technical and user documentation, software conversions, maintenance (including production support), etc.

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