SUMMARY:

• Systems Administration \ Desktop Support with over 10+ years of experience in large corporate environments.
• Recently completed contracts with Confidential.
• Strong experience in both hardware and software installation.
• Experience leading a team for projects.
• Expertise providing support to large Microsoft / Mac OS X based environments.
• Strong Server, Network, Desktop, Laptop Media devices, (Tablets / Phones) experience along with IMAC’s, Win 7 tech refresh and migration.
• Proven skills working with and setting - up servers, internet connections, email and user accounts as well as network cable management.
• Can work under minimal supervision, knowing when to prioritize.
• Experienced in end user .
• Local candidate available immediately. He has passed Background and Health-screen
• Currently studying for CCNA and ITIL s.

TECHNICAL SUMMARY:

Hardware: IBM PC and compatibles installation and configuration of complete PC/Laptop systems Apple Mac OS X including CPUs, monitors, memory, modems, LAN/WAN, NIC's, TCP/IP, printers, cabling and other components. Perform Basic phone setup and programming. Ability to troubleshoot network, hardware and software conflicts

Software and Applications: Oracle, IBM AS/400, EPIC, Citrix, VERITAS Executive Backup, SCCM 2007, Checkpoint Firewall, Remedy, Lotus Notes, Cisco, Blackberry, Bomgar, HP Web Jet Admin, Calyx Point, BartPE, ALTIRIS -Symantec Ghost and Endpoint, Law Firm Software including Westlaw, PC Doc's, DTE, Outlook, LexisNexis, Adobe Photo Shop, Microsoft Office Suite all versions

Platforms: Windows Server/ 2000/2003/2008 R2/2012, Active Directory, TCP/IP, DNS, DHCP and Exchange Server. All Windows OS's, 95 to Win10 Technical Preview, Apple Mac OS X 10.4-10.9 Mavericks, Novell 4.xx, Solaris Linux, UNIX

Environment: Windows, SAT Tool, MWI, Smart Tool, Lotus Notes, Blackberry, Network Printers Environment Windows, MS Office, Printers. Environment Windows, MS Office Environment Servers, Nagios, Windows Environment Windows, MS Office, servers. Environment HP Servers, Linux, Windows, MS Office, Printers Environment Laptops, Servers, Linux, Windows, Printers Environment McAfee, Tivoli, EPO, Windows, Novel, Laptops, Windows, MS Office Environment Windows, Novel, UNIX, HP, Linux Environment IDX, Windows, MS Office Environment DL380, Servers, Windows 2000, Compaq Environment Laptops, Linux, Windows, Novel, MS Office Environments Windows, MAC, MS Office Environment Adobe, DL380, IBM PC, Laptops, VERITAS, Lotus, McAfee, Microsoft Office, motherboards, Novell, RAM, Servers, Solaris, Troubleshooting, Windows 2000, Windows NT, Windows

PROFESSIONAL EXPERIENCE:

Confidential, Oakland, CA

Information Technology Services Deskside Cloud Technician

Responsibilities:

• Migrating over 6000 user from Windows XP to Windows 7 64 bit Enterprise.
• We place all users data in the cloud via Citrix XenApp, mainly make a P drive in the cloud.
• Then we come back to upgrade their OS of their device via SCCM 2012.
• All laptops get Check Point Full Disk Encryption Software Blade.
• Also IBM Big Fix ensures the latest patched across the network are up to date.
• System Admin roles, add/remove devices to the domain name/rename in AD.
• Create a folder named Cloud Desktop on user desktop where P drive is in the cloud.
• Remap Network drives, printers and any other special folders/paths.

Confidential, San Francisco, CA

MIS Systems Administrator

Responsibilities:

• Assists Desktop Engineering with troubleshooting and resolving infrastructure, server, and application issues.
• Performs system monitoring, identifies network problems, and communicates recommendations for solutions.
• Consults with users and performs technical tasks such as installing, configuring, maintaining, troubleshooting, and repairing of desktop computer hardware and software, network printers and related peripherals according to company standards
• Performs day-to-day services, support and assistance with various Windows 2003/2008/Windows 7 applications and systems
• Develop and create processes and procedures to improve the efficiency of providing effective end user support. Ensure all processes and procedures are documented in End-User Support Handbook
• Maintain a secure and safe environment by ensuring all security patches and new anti-virus definition files are deployed to all workstations

Confidential, San Francisco, CA

Lead Desktop Technician

Responsibilities:

• Responded to Remedy trouble tickets, Break/Fix issues.
• Imaged Microsoft Windows XP Professional and Windows 7 computers via Active Directory
• Installation of computer peripheral interfaces and/or mobile computer devices
• Installation of various software applications including Microsoft Office
• Installation and configuration of printers
• Configuration of wireless/mobile computers carts
• Migrated data from XP to Win7

Confidential, San Francisco, CA

Desktop Field Technician

Responsibilities:

• Installation of Business, al, & Security Software.
• Setting up new systems and printers on Confidential network.
• Protection and Removal of Malware/Virus infections.
• Assistance resolving Email and Connectivity issues.
• Customizing secure remote access to office systems.
• Windows XP to Windows 7 Enterprise and Macintosh system upgrades.
• Hard Drive & Memory upgrades

Confidential, San Francisco, CA

Lead Windows 7 Deployment Technician

Responsibilities:

• Led a team of myself and three other technicians to deploy windows 7 to their Northern California Branches.
• Our main purpose was to make sure the migration of each office went smoothly, at each office we would do a discovery of all computers and network printers.
• Make sure the machine name and or IP address were correct to our excel spread sheet before we pushed the new OS.
• For the “Go-Live” I was the only tech on site to resolve any issues that would arise, I would quickly put the fires out.

Confidential, Oakland, CA

LAN Administrator

Responsibilities:

• Configuration,, installation, maintenance, support and documentation of hardware/software
• Monitors server performance, network capacity and security issues, perform tech refreshes.
• Support telecommuters remotely, pushing software via SAT tool, also working with SCCM.
• Migrated new hires laptops and desktops from XP to Windows 7.

Confidential, Oakland, CA

PC Deployment -Helpdesk Technician

Responsibilities:

• Deploying 450 + Lenovo laptops and desktops to Confidential ’s global workforce.
• Migrating users from ZGN to MCINT domain via Confidential ’s Active Directory.
• Companywide migration from XP to Windows 7 64bit Enterprise and updating users profiles.
• Managing my ticket queue from Confidential ’s proprietary OneDesk ticketing system. (Remedy)
• Migrated data from XP to Win7

Confidential, Oakland, CA

Field Service Engineer

Responsibilities:

• Responsible for upgrading computers and migrating 16 branches in Northern California from Win XP to Win7 for virtualization on their new servers. Installing new HP Laptops and Desktops also installing new HP Printers.
• Responding to Remedy tickets Level 1 and 2 from my queue and dispatched to resolve issues for Northern Cal what we cannot do remotely.
• Migrated data from XP to Win7

Confidential, San Francisco, CA

Helpdesk / Assistant Systems Administrator

Responsibilities:

• Provide technical support to local and remote employees with Level 1 and 2 technical problems via Remedy trouble ticketing system, Citrix troubleshoot issues involving desktops, laptops software, and hardware or network services. Installs, configures, troubleshoot hardware, software, laptops, workstations, servers, printers, phones, video conference units and mobile devices.
• System Administration on Windows 2000/2003/2008 Server, Active Directory, Domain Administration
• Create and maintain user account information, upgraded from Win XP to Win7.
• Diagnose, troubleshoot, and resolve Enterprise-level issues for the company.

Confidential, Walnut Creek, CA

Desktop Support Engineer

Responsibilities:

• On-site System Administrator, lead technician for Managed Print Service
• Remedy for trouble ticket systems, Level 1, 2 and 3 for HP and remote access.
• Managed HP print services for HP for Northern California, Nevada and Utah
• Maintained enterprise environment including: anti-virus, anti-spam, firewall, patching, two-factor authentication, hard disk encryption.
• Trend Office scan, Bigfix, Encryption Anywhere, Cisco Security Agent, RSA, Checkpoint.

Confidential, Oakland, CA

Desktop Support / MIS

Responsibilities:

• Manage the Network, Server, Computers, Printers, VoIP phones.
• Plan and purchase any hardware and software that is needed.

Confidential, Oakland, CA

Deployment Contractor / Sr. Desktop Support Engineer

Responsibilities:

• Setup and Install Desktops and Laptops and Network Printers.
• Push software and remote break/fix
• One of the Lead Technicians on the PCI Project to roll out the VeriFone Card Readers/ Epson Printers to all Northern California and Central Valley.
• Trained end users.
• Desktop Project lead.
• Provide PC support.
• Push software.

Confidential, Oakland, CA

Desktop Support Technician / Lead Tech Support Analyst

Responsibilities:

• Set up user accounts and internet connections.
• Led a team of 4 techs for deploy/support troubleshoot all Printers problems and coordinated the installations and repairs with vendors.
• Re-image all Desktop/Laptops and printers to Confidential from World Savings.
• Provided PC support and trained end users on new corporate policy
• Resolved trouble tickets via Nagios

Confidential, San Francisco, CA

Consultant / Instructor

Responsibilities:

• Contracted to teach two classes of about 30 students Math/Computer skills for Confidential & Confidential .

Confidential, San Francisco, CA

Consultant / NOC Operator

Responsibilities:

• Responsible for the maintenance of over 400 servers for North America, about 72 for China and 47 for Europe.
• Desktop Project lead.
• Responsible for software and hardware support.
• Making sure their N-Gage gaming sites stayed up and running around the world with the service monitoring software from Nagios.

Confidential, San Francisco, CA

Consultant / MIS/Tech Support

Responsibilities:

• Hardware and software support for the users on the Windows 2003 server,
• Setup email accounts for the users in the office.
• Basic trouble shooting - break fix issues.

Confidential, San Francisco, CA

Consultant / NOC Administrator

Responsibilities:

• Managing 32 racks of about 340 HP Linux/Windows servers, including installation, setup, cable management, labeling and dealing with vendors on break fix issues.
• Desktop Project lead.
• Updating the master spreadsheet with latest information for the company's Intranet.

Confidential, San Francisco, CA

Consultant / HP Field Service Engineer

Responsibilities:

• Dispatched to repair HP Linux/Windows Servers, Workstations, Desktops Laptops and LaserJet MFP's FRU (Field Replaceable Units) in San Francisco and Northern Peninsula. Also becoming HP Certified.
• Part of the virus remediation team to eradicate and update the whole Confidential network in the Eastbay of about 3000 desktops and laptops.
• Windows/Novel environment, Installing Microsoft patches and updates, Tivoli, EPO, McAfee and propriety software to over four thousand computers.