Member Service Representative Resume
SUMMARY:
Seeking a professional position that will obtain and utilize my strong people skills, strong computer knowledge, organizational abilities, my strong interpersonal skills, project coordination experience and business experience. I am proficient in all Microsoft applications and has knowledge of common medical programs. I want to succeed in an environment of growth and excellence to meet personal and organizational goals.
TECHNICAL SKILLS:
Computer skills and programs: Proficient in Microsoft word, excel and outlook. Metavance dental system, CI Platform System, Citrix and Medical manager.
WORK EXPERIENCE:
Member Service Representative
Confidential
Responsibilities:
- Assist military personnel with banking needs
- Inbound customer service
- Maintain knowledge of banking regulations and guidelines
Administrative Assistant
Confidential
Responsibilities:
- Created spreadsheets, presentations
- Customer Relations
- Data Entry
- Handled travel arrangements and expense reports for agency
- Prepare and sort mail
- Answered mutli - line telephone system
- Help organize office activities
- Schedule Meetings
- Ordered Supplies for office/stock supplies closet
- Payroll/Indexing
Affordable Care Act Billing and Enrollment Specialist
Confidential
Responsibilities:
- Billing
- Called and verified information for 1 million members
- Outbound Calls
- Created Excel Spreadsheets
- Process Medical and Dental Claims
- Knowledge of HIPPAA Laws
- Enrollment of members for the Affordable Care Act
Technical Customer service representative
Confidential
Responsibilities:
- Sold member subscription to Gannett publications
- Heavy Inbound Customer service
- Posted billing to customer account
- Technical Support
- Trained/coached Representatives
Medical Records Clerk
Confidential
Responsibilities:
- Knowledge of Medical Manager
- Release of Information/Knowledge of HIPAA LAWS
- Mail Processing
- Logging of patient referrals
- Runner
- Filed Charts
Privacy Policy
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