SUMMARY

• IT Professional with more than 31 years of cumulative experience, including more than 10 years of experience in Linux / Unix, Middleware, and customer support.
• I have around 17 years of Red Hat Linux experience. Customer - focused IT professional, expert in leading and contributing to projects designed to enhance system functionality and end-user productivity.
• Acknowledged for capacity to tackle challenging issues, analyze viable alternatives, and provide innovative solutions that reside well within clients' financial and time frameworks.
• Persistence, personal integrity, and channeled energies are major strengths consistently cited by managers and clients alike-universally praising team spirit, independent work habits, and the determination to conquer technical challenges.
• A resourceful, life-long learner, embracing knowledge as a tool for improved problem-solving effectiveness.

TECHNICAL SKILLS

Virtual Technologies: VMWare Workstation 8, VMPlayer 4.0, VMWare vSphere, KVM, Oracle Virtual Box

Remote Consoles: HP ILO, Dell DRAC, VMWare vSphere Client, Sun SC/XSCF via Terminal Servers

Operating Systems: Windows NT/2000/2003, 3.1, 95, 98, XP, Vista, 7, and 8, HP-UX 10.20/11i, RedHat Enterprise Linux 3/4/5/6, Sun Solaris 10, AIX 4,5,6, Ubuntu 8.04 - 14.04

Middleware: WebLogic Server 6/8/7/10, WebSphere Application Server 5/6/7/8, Websphere Edge Load Balancer 6, JBoss 7, WebSphere Edge Load Balancer, Apache Tomcat, Apache Geronimo / WASCE.

Web Servers: Apache Web Server 1.3/2.2/3.4, Sun ONE Web Server 6.1, IIS Web Server 5/6/7, IBM Http Server 7/8, Oracle iPlanet Web Server 7.

Monitoring: HP Openview Operations (HP OVO) v7/8, Network Node Manager v7.5, Wily Introscope

Network Services: NFS, DNS, DHCP, STP, SSH, SSL

Ticketing systems: Remedy, Vantive, ISM Dispatch, TSRM

PROFESSIONAL EXPERIENCE

Confidential,Fallon MO

Senior Engineer

Responsibilities:

• Provided support for a variety of Middleware products, including WebSphere Application Server, WebLogic, Apache Web Server, IBM Http Server, Sun One Web Server, Oracle iPlanet Web Server, IIS Web Server, JBoss, Geronimo / WASCE, and Tomcat on Windows, Aix and Red Hat Linux platforms. Managed over 200+ machines worldwide. I had root access on most of these boxes due to my Unix experience.
• Account focal for over 15 accounts and responsible for transitioning technical support duties into the Web Middleware Enablement (WME) team. Responsible for new installations of WebSphere Application Server, IBM Http Server, Apache Tomcat, Apache Geronimo / WASCE, and PHP on Windows, AIX and Red Hat Linux. Responsible for the support of multiple accounts during transition to the WME team.
• Created a Linux based VMWare virtual machine training environments with Jrun, JBoss, ActiveMQ, IBM Http Server, WebSphere MQ, Tomcat, Apache Http Server, and WebSphere Application Server to train WME team members product support strategies.
• Was integral to a project to migrate privileged users from Windows to Red Hat 6.4 as a support desktop environment on the privileged user laptops. One of the main points of contact for end-user support for Red Hat Linux issues.
• Responsible for training and mentoring of new and less experienced team members into full productivity.
• Oncall responsibilities for several high profile accounts with critical SLA response times.

Confidential, Tempe AZ

System Administrator

Responsibilities:

• Shift lead for a group providing OS/hardware/Middleware support to the applications and development community within the Wholesale Treasury line of business. Oversee assignment of daily work requests/problem tickets to shift members and provide technical guidance. Monitor work flow to ensure compliance within the established SLAs. Managed over 200+ machines including production machines in the local datacenter. Some usage of HP Service center was included. Common work tasks include:
• Support, maintain, and troubleshoot servers running Red Hat Enterprise Linux and Sun OS
• Filesystem creation/modification using Veritas Volume Manager on Solaris and Linux OS
• Backup and restoration of files/directories using NetBackup on Solaris and Linux OS
• Supported iPlanet and Apache web-servers running in break-fix and testing environments
• Provide Weblogic, Websphere and SiteMinder server support including configuration updates, code deploys, and restarts. Supported multiple Windows and Linux environments through VMWare vCenter.

Confidential, St. Louis, Missouri

Unix Administrator

Responsibilities:

• Supported client applications running on WebSphere, Embus and Datagate as Tier 1 support. Monitored WebSphere and Middleware applications for 24x7 support and responded to alerts to resolve outages and maximize uptime for AT&T internet based business units. Middleware applications were running on AIX 6.1 and RedHat Enterprise Server 5.4. Telecommuted successfully for 2 1/2 years. Managed about 100 machines in the combined environments.
• Job functions included management of daily workflow, creation and management of trouble tickets, engagement of Tier 2 support and Tier 3 development groups for problem resolution, creation of technical documentation, mentoring of new personnel and monitoring of WebSphere and Middleware environments. Use of simple Unix commands to manage WebSphere and Middleware components was part of daily support. Administration of WebSphere including the bouncing of instances and modification of listener and other settings was also part of daily support.

Confidential, Phoenix, Arizona

Unix Administrator

Responsibilities:

• Supported a Linux environment of 1575 stores across the country for a product called Copient, an incentive application for customer discounts. Managed 6500+ machines.
• Job functions included analyzing the environment for automated deployment strategies, development of support scripts, creation of product and environment documentation, and training other team members in the support of the environment. Supported the pharmacy and store servers running AIX and SCO through the use of shell and expect scripts, managing 1500 + servers per platform with a total of 6500 servers. AIX 5.1,
• Suse Linux 9.1 and SCO Unix 3.2 were the Unix platforms supported. Use of shell scripting and root access level Unix commands was part of daily Tier 3 support.

Confidential, Overland Park, Kansas

System Programmer III

Responsibilities:

• Job functions included support of Sun One Web Server and HP Measureware as the subject matter expert, project management of enterprise wide deployments of third party middleware software, creation of installation and support documentation, development of an internal documentation repository web site and installation and support of Weblogic and iPlanet based eCommerce software and middleware products such as Topcom, MQSeries and SiteMinder. HP UX 10.20, AIX 5.1, Solaris 2.4, Redhat Enterprise Server 2.1 AS and Windows 2000 server were the server platforms supported.
• Use of some shell scripting and root access level Unix commands were part of daily Tier 2 support. Weblogic and Sun One administration including configuration settings and bouncing of instances were also part of daily support. Created virtual test environments using VMWare.