PROFESSIONAL SUMMARY:

• Extremely resourceful Software Packaging Engineer with 3+ years of progressive experience, including extensive experience with packaging, patching, and distribution utilizing SCCM, WSUS, VBScript, Wise Package Studio in large, corporate environments in addition to exposure to PowerShell and C++. Relevant experience includes: maintaining and supporting simple to reasonably complex issues pertaining to the Windows and SCCM infrastructure; extensive knowledge and experience with software packaging and Microsoft patch distribution
• Technical experience includes: Windows 2003/2008, Windows XP/7/8, SCCM 2007, SCCM 2012, WSUS 3.0, Wise Package Studio, MS Office 2007/2010/2013, and Active Directory. Demonstrates ability to learn new technologies quickly and strives to excel in and surpass current work experience. Possesses strong organizational skills, excellent communication skills in both verbal and written formats, and the ability to work with cross - functional teams as well as peers, vendors, and management.

TECHNICAL SKILLS

• Packaging Software/Tools
• Server Tools/Technologies:
• Operating Systems:
• Desktop Software
• Wise Package Studio
• McAfee Endpoint Encryption
• Server 2003R2 / 2008R2 / 2012
• MS Office 2007/2010/2013
• SCUP 2011
• Group Policy Orchestrator
• Windows XP / 7 / 8
• Adobe Acrobat
• WSUS 3.0
• Symantec Backup Exec
• Dell Servers
• MS Lync
• SCCM 2007 / 2012
• Blackberry Enterprise Mngr
• Unicenter Asset Portfolio Mgmt
• VBScript
• Active Directory
• CA Service Desk
• PowerShell
• Cisco Unity
• Databases:
• SolarWinds
• Sharepoint 2010/2013
• MS SQL 2008
• SolarWinds
• Access 2003 / 2007 / 2012

PROFESSIONAL EXPERIENCE:

Confidential

Desktop Management Services

Responsibilities:

• Provided local/remote desktop support for 200 users directly using SCCM Remote Viewer/MS Live Meeting/Lync and supported all users as needed within enterprise environment (12,500+ employees)
• Troubleshooting SCCM SQL server database and created custom reports using SQL within MS Report Builder 3.0.
• Provided custom installation packages for deployment and provided post deployment support and documentation for installation issues.
• Worked with procurement to ensure proper licensing compliance for Microsoft and Adobe products.
• Worked with team to research and implement deployment solutions leading to SCCM setup.
• Provided configuration and maintenance on VoiceMail and Handsets for telecommunications equipment including Cisco Unity, Avaya, Nortel.
• Packaged applications within SCCM 2012 and DSM 12.5 using WiseScript, Admin Studio 12.5, VBScript and PowerShell. Provided packages for 100+ applications and scripts
• Developed and managed enterprise wide deployment strategy for several application upgrades, problem resolutions and security initiatives. Includes upgrades of Adobe products, resolution to non-compliant application licensing, and security concerns such as insecure Java versions. Enterprise environment consists of 12,500+ client workstations.
• Server Administration for 5 file servers consisting of Server 03R2 and Server 08R2 platforms. Maintained backup media, network printers, file permissions and network applications. Problem resolution for 80+ SCCM servers consisting of Server 08R2 and Server 2012.

Technologies used: Active Directory Services, Admin Studio 11.3, BlackBerry Enterprise Manager, CA Service Desk 11, CA Service Desk 12.5, Cisco Unity, Desktop Server Management 12.5, Group Policy Orchestrator, McAfee Endpoint Encryption, MS Office 2007, MS Office 2010, MS Office 2013, Remote Desktop Viewer, Daemware, SCCM 2007, SCCM 2012, SCUP, VBScript, PowerShell, WSUS, WiseScript

Patch Engineer

Confidential

Responsibilities:

• Microsoft patch distribution using WSUS 3.0, SCCM
• Patching workstations ensuring that they are on the latest patch version for Adobe, Notepad++, Microsoft updates etc.
• As soon as a patch is released by a vendor for any application, it is tested and then deployed in the Production environment.
• Ensuring all machines report in the SCCM console.
• Create remediation plans and have them implemented by the responsible party. Everything is tested and then implemented in the production environment.
• Manage and maintain the Active Directory.
• Ensuring the build image has no flaws when released. If any issue is found it is resolved.
• Working with the Asset Team and the Implementation Team to track assets more actively.
• Helping in the implementation of SCCM 2012 in the environment.
• Helping the migration from SCCM 2007 to SCCM 2012 in the environment.
• Deployed security initiatives to safeguard PCs on more than 12,500+ PCs.
• Deployed Adobe Reader and Flash to 12,500+ workstations.
• Scripted and then deployed over 100+ Software packages using SCCM.
• Deploying changes in the environment by using the change management process where the change is first approved by a committee and then the change is implemented in Production environment.
• Developed and deployed group policies in Active Directory.

Software Packager

Confidential

Responsibilities:

• Automated application installations using Wise Package Studio, VBScript, PowerShell.
• Applications were distributed in house using SCCM 2007 and SCCM 2012.
• Part of the Win7 migration Project Team, provided Project Management services for in-house and Vendor applications to be migrated to the new operating system seamlessly.
• Coordinated application compatibility testing with the end Users and documented the results and worked on resolving the issues.
• Provided thorough QA testing, primary responsibility included recompiling existing applications to be Win7 compliant as well as compiling new applications.
• Helped in implementing and organizing the processes and procedures needed for the Quality Assurance documentation.
• Worked with Vendors as well as the Customers and made sure that their demands were met.
• Troubleshoot and analyzed packaging issues and distribution failures.
• Performed software research, analysis and evaluations.
• Experienced in developing standards, guidelines and best practices on the life cycle of a software.
• Extremely attentive to detail.
• Provided training, procedural write-ups, general guidance to other IT staff.
• Documented all of the 100+ software applications individually and made it available to the rest of the Company.
• Utilized Hyper-V 6 for desktop virtualization.
• Remediated issues from deployments.

Desktop Support

Confidential

Responsibilities:

• Received incoming Tier 1 customer support calls.
• Supported 6 sites with combined 200 users within Missouri and Kansas which included 1 Nuclear Power Plant, 2 Government Project sites, 2 Corporate offices and 1 small project site.
• Supported all offices throughout the company as needed in regards to Cisco Unity, Active Directory changes, Desktop Applications (Adobe Reader, Acrobat, MS Office 2007/2010/2013, Windows XP/7/8, BlackBerry Administration, In-House Applications)
• Maintained asset inventory within Unicenter Asset Portfolio Manager for the West region in the US offices. Compiled non-compliance reports and worked with regional IT to remediate non-compliant assets.
• Implemented Office 2007 upgrade roll-out for managed offices.
• Maintained backup media, off-site storage, file permissions, network printers and network shares for 5 managed offices with file servers.
• Documented and reported all work within CA Service Desk 11/12.5.
• Worked with IT managers and other regional IT staff to ensure compliancy with security initiatives and SOPs.
• Complied with SLA agreements and provided expedited report for VIP customers.
• Managed SharePoint 2010/2013 IT site pages.
• Provided training, procedural write-ups, general guidance to other IT staff.
• Coordinate and complete corporate-wide project tasks as directed by Corporate IT Management.
• Work hand-in-hand with Corporate IT Department for onsite support of server and network equipment.
• Build, issue and support desktop, laptop and other peripheral equipment for 6 Missouri and Kansas area offices.
• Provide high quality daily support to customers within Home Office, remote support to customers within field offices, and work-from-home employees.
• Work in conjunction with Team to manage Desktop Support Queue, respond to customer requests for hardware/software installation and problem resolution.
• Network monitoring and support.