Software Engineer Resume California - Hire IT People

TECHNICAL SKILLS

Systems: UNIX/LINIX, Windows XP/Vista/7

Databases: Oracle, MySQL

Languages: Java, C++, SQL, XML, HTML, CSS, PHP, Shell scripting

Software: Eclipse, NetBeans, MS Visual Studio 2008, Weblogic, Apache Tomcat

PROFESSIONAL EXPERIENCE

Software Engineer

Confidential, California

Responsibilities:

Own the account management of a hosted cloud customer; provide work estimates and manage support implementation projects along with SDLC.
Troubleshoot, research, analyze root causes and develop solutions for customer software issues
Design, test, and deliver feature requests & enhancements, while ensuring a high level of customer satisfaction and product quality.
Answer software support questions and work closely with the members of the support team to resolve issues quickly and efficiently; work with other ISCS teams and management, including assignments to Product Development and Professional Services implementation.
Coach junior support staff and assist in training new support engineers.

Senior Product Support Engineer

Confidential California

Responsibilities:

Lead member engineers in responding to problem cases submitted by self - hosted and hosted cloud customers, primarily via online call tracking system, email, and by telephone.
Help manage escalations and serve as a lead resource in complex issues.
Provide feedback internally and to customers on root causes, issue patterns, and recommended changes to processes, tools, and configurations to improve the overall customer experience with the product.
Update case records in the online support case tracking tool in a timely fashion with appropriate detail.
Conduct status calls with customers on a weekly or bi-monthly basis to discuss and prioritize issues.
Document, develop and review content for knowledge base.
Build, test, and deliver Service Patches to customers.
Accepted the management perspective of a displeased customer account and reversed its impression of the software to being delighted by communicating transparently to the customer about issue handling and time line on planned fixes.
Create and manage application/database servers and customer application environments using VM technology.
Created an internal Java tool using Java 7/JavaFX 2.2 to parse complex application log files in order to improve issue investigate efficiency.

Resiliency Lead

Confidential,San Jose, California

Responsibilities:

Led and drove the resiliency effort for the migration of 43 applications between data centers.
Assisted in new hardware provisioning by assessing current hardware configurations, application usage, and estimation on usage growth based on business needs in order to maintain equal or increased performance.
Created documents such as the Service Impact Analysis, Service Resiliency Strategy, and Service Resiliency Plan for multiple applications.
Communicated with Application Subject Matter Experts to discuss and gather details regarding the application architectures as well as the step-by-step recovery processes.
Communicate with Businesses and assist in assessing criticality levels for their applications
Educate Businesses on recovery methods and strategies from the business and IT perspective.

Application Support Engineer

Confidential, California

Responsibilities:

Performed analysis on web system for areas that require optimization, which included re-designing crucial functionalities and Oracle SQL tuning on resource-limiting servers.
Performed performance testing on new requirements by assessing time consumption.
Responsible for web and batch development using Java, Shell scripting, as well as environment set-up in UNIX for a billing application.
Communicated with clients to discuss functional requirements.
Designed, coded, and tested web enhancements.
Addressed client's requests by capturing all relevant information for investigation and notified clients with statuses and path forward recommendation.

Requirement Analyst, Product Support Engineer

Confidential, California

Responsibilities:

Performed impact analysis for new requirements and access possible performance impact.
Performed performance testing on new requirements by assessing time consumption.
Composed High Level Application Design (HLAD) documents.
Composed detail designs, constructed codes, performed unit tests and assembly tests, and validated project requirements.
Assisted in development environment set-up and resolutions to development issues in a COBOL/Mainframe environment
Analyzed and resolved Severity 1 issues and live defects in a timely manner.
Participated in planning and execution of application reruns.
Created various training documentations related to areas of expertise.
Conducted training sessions and trained new joiners on various processes and procedures.