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Help Desk Technician Resume

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PA

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TECHNICAL SKILLS

System Admin and Software: Win 9x; Win XP; Win NT; Win 7; MS Access; MS Word; MS Excel; MS Project; MS Visio; Active Directory Domain Services; Resource Monitors; MPKI & MPKI 2 Admin; Remedy 7.5; Contact Center Anywhere; Cisco AnyConnect Secure Mobility Client; SSL VPN; SAP; MS Outlook; Blackberry Enterprise Server (BES); Mobile Device Management (MDM); AirWatch MDM Agent; SCCM Configuration Manager & Remote control; LANDesk; MS Lync 2010 & 2013 (PC & Mobile Client); McAfee Endpoint Encryption; Citrix XenApp; Server admin

Hardware: Cisco routers; Cisco Switches; Cisco, Patch Panels; Wireless Routers; iPad & iPhone; Blackberry phones; Laptops; Desktops; Servers; Xerox Printers, HP Printers, Zebra printers

PROFESSIONAL EXPERIENCE

Confidential, PA

Help Desk Technician

Responsibilities:

Responsibilities:

  • Provided Active Directory, SFDC & SAP account administration and MPKI Admin for Recovering and Revoking PKI certificates.
  • MPKI 2 Admin for Revoking and recovering certificates for Private and Public Identity’s.
  • Configured mobile devices (iPhone, iPad, Blackberry, Windows 8 phones and Android Devices) for Enterprise Exchange accounts and administration.
  • Handled the documentation and routing of High and Critical network and server outages to appropriate support groups.
  • Troubleshooting and configuring wireless connections for remote access to the Honeywell intranet.
  • Set up and configured Lync 2010 - 2013 PC & Mobile clients for access.
  • Assisted customers with various Microsoft Office applications and issues (Microsoft word, Microsoft Excel, Microsoft outlook, Microsoft Lync 2010 - 2013 and Microsoft Visio) .
  • Provides SharePoint support and administration.
  • Providing assistance for Xerox Zebra Label Printer issues.
  • Provided remote Active directory account administration for VoCollect and Intermec subsidiary companies.
  • Experienced with dealing with customers from all over the world.
  • Assisted Customers with routine maintenance of their PC and Laptop devices.
  • Troubleshooting Remote connections to shared drives and RDP Connections to servers.
  • Handling ITAR Related issues .
  • Provided Virus scanning and removal of malware and other malicious software.

Confidential, PA

Computer Technician, Intern (unpaid)

Responsibilities:

  • Relocating the law firms PC’s and connected them to the existing infrastructure. I addition provided consulting and provided recommendations
  • I was also tasked with improving their PCs performance of the Law firms PC’s within a time restriction.
  • Relocation of their Windows 2003 server, completing all required updates and implementing new network architecture, as well as running their new cabling.
  • Configuring EGIRP, BGP configuration and VOIP system.
  • Assigning user profiles by using Active directory using the naming convention in accordance with the owner’s guidelines.
  • Renaming computers by way of AD DS and used requested naming standards configuration of their VOIP phone systems, Timely static TCP/IP terminal Location, configuration, documentation and implementation by way of HYPER Terminal.
  • Troubleshooting all Physical network connections, setting up their smart switches and routers, configuring their Internet connections within a confidential Environment.
  • Trouble shooting printer issues
  • Redeploying Servers and other Computer hardware

Confidential, PA

Help Desk Support Technician, Intern

Responsibilities:

  • Troubleshooting and preventative maintenance of personal Computers within a confidential environment.
  • Setting up the personal computers network, trouble shooting, TCP/IP implementation & Configuration.
  • Recovery from System crashes, slowdowns and loss of data.
  • Engaged and tracked Priority 1 issues, with responsibility for the Timely documentation, escalation (if appropriate), and resolution.
  • Manually checked hardware and connections
  • Deployment of Workstations
  • Provided one to one assistance with issues regarding Printers and Fax Machines
  • Assisted customers with routine maintenance of their PC’s
  • Responsible for Disposal of old workstations
  • Performed security/ Data wipes and formatting of hard drives of retired machines
  • Attended meeting regarding infrastructure changes

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