Senior, Development Operations Engineer Resume Kennesaw, GA - Hire IT People

PROFESSIONAL SUMMARY

IT Engineer with experience ranging from service desk to systems administration and site reliability for physical and virtual environments (private and public clouds).
Excellent problem - solving and abstract thinking skills with the ability to identify issues, analyze possible solutions and determine the course of action to meet stated objectives.

PROFESSIONAL EXPERIENCE

Confidential, Kennesaw, GA

Senior, Development Operations Engineer

Responsibilities:

Support Windows 2003, 2008, & 2012 R2 environments
Assist with Windows 2003 & 2008 migrations
Mentor less experienced team members
Maintain and create PowerShell scripts for deployment and configuration in the current dev, qa, stress and prod environments.
Build inter-team and inter-department relationships.
Architect Continous Intergration /Continuous Delivery environment.
Monitor server and network health.
Provide on-call support and principal point of contact for DevOps.

Confidential, Nashville, TN

Site Reliability Engineer - DevOps

Responsibilities:

Application deployment and configuration with Puppet and GitLab.
Troubleshooting and monitoring of various proprietary Acxiom and 3rd party applications using Splunk, Icinga and Cloud Watch in the Amazon Web Services (AWS) environment.
Create application install guides.
Collaborate with development, QA and release management.
Install and configure java applications.
Manage the availability of resources in a continuous delivery environment.
Cloud resources SME for Application Architect.

System Administrator - Architect - Engineer

Confidential

Responsibilities:

Provided Tier III/IV support for physical and VMWare virtualized environments.
Responsible for SAS70/SOC1 Monthly and quarterly reviews
Maintained development, QA (functional and performance), POC, Demo and production environments.
Install, configure and maintain IIS (6,7 & 7.5), perl, java and .NET (3.5 & 4.0) applications.
3rd party application install / configuration - Unica 8.5, Alterian, Websphere 7, Cognos 10.1, Perl, Oracle 10g client.
Mitigated security vulnerabilities
Provided OS install, configuration and updates - Windows and Linux
Served as decision maker for more than 150 physical and virtual machines
Resource and application deployment in an Agile environment as part of 2 week sprints.

Service Desk Specialist

Confidential

Responsibilities:

Supported both internal and external clients with a 95% first touch closure rate.
Maintained ColdFusion 8 & IIS 6 web servers, MS SQL Server 2005 database servers and Power MTA mail servers.
Managed ISP relations, service desk and email bouncers.
Provided service desk support via phone, email, Net Results Problem Tracker and BMC Remedy
Served as liaison between the client and development team
Monitored SQL Server jobs
Filled in any training gaps

Confidential, Memphis, TN

Customer Service Coordinator / Technical Support

Responsibilities:

Manage customer service department
Provide helpdesk support for in-house and remote employees.
Sales order entry into Visual Manufacturing’s CRM database.
Install and configure applications.
Create and revise customer service procedures and investigate customer complaints.
Support Goldmine and MS Access databases.
Data extraction using queries from Goldmine and MS SQL Server.
Provide monthly reports for new sales accounts, converted customers, and product returns.
Created a graphical mapping interface for sales data using ESRI Business Map.

Confidential, Knoxville, TN

Terminal Conversions Representative/Trainer

Responsibilities:

Confidential, TN

Associate Engineer

Responsibilities:

Developed a speedier, more accurate method of quality control using MS Excel.
Final stage GIS software customization testing before production version.
Added job orders/work requests including primary, secondary, sketches, and design job drawings to the GIS.
Field checked and GPS’d jobs for accuracy (i. e. correct property address, phase and voltage of lines, & equipment).
Used large format scanner to create electronic raster images of drawings.
Used MS Access to create user-friendly programs to interact with data.
Used SQL to extract data from the Geo-database.
Used Crystal Reports to create GIS data reports.
Produced maps for internal customers.

TECHNICAL SKILLS

Unica, MS SQL Server, MySQL 5.6, CA Servicedesk, Alterian, BMC Remedy, Windows Server 2003, 2008, 7, 2012 r 2; Oracle 10g, AWS, BASH, JBoss, Apache Tomcat, RHEL 5, 6; PL/SQL Developer, Power MTA, Cognos, Websphere, CentOS, Scientific Linux, S3, ELB, RDS, Cloud Watch, Route 53, IAM, Puppet, GitLab, SVN, Eclipse, Citrix, Scalr, Jira, Splunk, Icinga, Introscope, SourceForge, TeamForge, SharePoint, Agile, JBoss, HP ALM, SaaS, Jenkins/ Hudson, PowerShell, Ansible, Azure, DataDog, Graylog2