EXPERIENCE SUMMARY

• Solutions - focused, team oriented Tech Support /Desktop Analysis with over ten years of Information Technology experience with a broad-base and hands-on skills emphasizing Networking in a windows environment.
• Proven ability to successfully analyze, and organize critical support requirements, and develop innovative solutions for increasing reliability and productivity.
• Confidential experience includes server configuration, computer hardware, software, networking, troubleshooting, administering window based servers and user interface skills.
• Strong communication skills with the ability to communicate technology solutions to peers and management at all levels

TECHNICAL SKILLS

Operating Systems: Novell, Win NT, Win 2k Server, Win 2003 Server, Win 2k, Win XP, Win 7, OS/X Snow Leopard, Linux Fedora

Applications: Office Suite 2007, MS Assess, Outlook, Microsoft Exchange, GroupWise, Lotus Notes 6.2, Remedy, Nexus, Antivirus software, Active Directory, SCCM, VPN, Aventail, DameWare, Sametime, Cisco System Agent(CSA)Hardware Cisco Router, Compaq, IBM Lenovo ThinkPad PC & Laptops, IBM E servers, Dell 2600 PE, Dell Optiplex Latitude Desktop & Laptop, HP E600 server, HP Laser jet Printers, Switches, Secure Remote Access.

Certifications: Dell Optiplex Latitude Desktop & Laptop, and Microsoft XP.

PROFESSIONAL EXPERIENCE

Confidential, MI

Hardware /Server /Contractor

Responsibilities:

• Responsible for Desktop and Laptop configuration, installs / supporting Confidential Business and Consumer Travel.
• Responsible for deployment of IBM compatible PC’s software setup, and supporting application deployment,
• Responsible for managing Critical Sev 2, tickets using Citrix web application and Lotus Notes AR database.
• Configuring telecommunication, phone monitoring systems CMS Supervisor, Nice, Cisco System Agent (CSA).
• Responsible for utilizing asset management system CAMS, meeting Projects deadlines set by Management.
• Responsible for administering enterprise-level management software, such and Microsoft SCCM and Active Directory.
• Responsible for providing problem solving and troubleshooting for in house and remote using DameWare
• Responsible for multi-tasking, time management, and communicating, writing technical and non - technical matters.

Confidential, Auburn Hills, MI

Desktop Support / Contractor

Responsibilities:

• Responsible for installing, moving, and upgrading workstations laptop for corporate staff.
• Maintained hardware inventory laptop to prepare for auction.
• Responsible for managing help desk tickets and entered appropriate updates.
• Responsible for Window XP Image using Norton Ghost Tool.
• Installed and updated proper video, wireless, audio driver for maximum performance.
• Installed hardware devices such as Ram, hard drive, video cards, and CD-ROMs.
• Responsible for installing, deployment, and configuring XP workstations and laptops
• Responsible for trouble tickets and entered updates into the database.
• Work with management and IS staff to analyze and resolve technical issues
• Responsible for supporting over 1500 users in multiple state agencies.
• Create and maintain up-to-date asset information
• Automation and desktop imaging computer systems from the network.
• Joined clients to and from the domain and added network drives.

Confidential, Dearborn, MI

LAN Administrator / Contractor

Responsibilities:

• Managed vendors, in leasing arrangements with Dell Computers in the releasing, ordering and shipping of old and new computers, hardware and software.
• Responsible for managing tickets and entering appropriate updates into the database.
• Managed system performance; User; Accounts, Passwords and Security.
• Rolled out and installed security devices and features on network server
• Install configured and modified TCP/IP, DHCP, Work Groups and Domains.
• Responsible for maintaining and implementing data backup and recovery.
• Support VPN remote access, wireless adapters and broadband connections
• Support and administered MS Terminal Servers.
• Configured VPN Client.
• Resolved network issues via telephone, Real VNC (Virtual Network Computing).
• Provided after hours support on a rotational schedule and on call

Confidential, Southfield, MI

Technical Support

Responsibilities:

• Responsible for aiding in the resolution of Server Configurations.
• Repaired and added network drops, and a secondary network drop.
• Install and upgraded Tele-communication lines CAT5 cable, terminating, and wire punching. Cisco router installed, and switches.
• Repairing Fedex drop Boxes.
• Installed configured and repaired HP E600 server, Point of Sale (POS) system,
• Performed Data Migrations and Deployments.
• Configured network connections TCP/IP, DHCP, software etc.Performed server maintenance and cleanup for Windows 2000 and 2003 Servers.
• Responsible for installing, mailing systems, trouble shooting, mechanical and electrical.
• Repairs on all E-series, 5600, 5620, U560, U570, and the Paragon.
• Performed preventative maintenance as scheduled.
• Provided extensive user support and training.
• Performed configurations and Scale calibrations.
• Responsible for inventory and inventory check.