Workbrain Support Analyst / SME Resume

PROFESSIONAL EXPERIENCE

Workbrain Support Analyst / SME

Confidential

PROFESSIONAL EXPERIENCE

Fix the production issues in Workbrain during the production batch cycle.
Analyze and implement the performance tuning on Workbrain applications when required.
Analyze on the customer’s requests/queries/issues and provide appropriate solution. Enhancement
Interact with the Clients/Subject matter experts for collecting the enhancement requirement and document the same.
Prepare the Impact analysis document and deliver the functional requirement, High & Low level designs for the new requirement.
Prepare and deliver the functional requirements, low level designs based on the request from clients.
Generic Managerial Skills
Good communication and analytical skills