SUMMARY

• I have 20+ years’ experience working in small to large international companies where I have provided end user, hardware, software, and network infrastructure support. During this time, I have achieved, but not limited to, the following certifications
• ITIL (Problem and Change Management), A+, MCP, and others.Have been a Team Leader on several major projects such as Data Center build out, Digital Signage, Security Upgrades, Printer Conversions, and End - of-life replacement for electronic hardware. I have further led internal audits for these projects to help ensure the processes in place were working properly.
• I have made follow-up presentations to senior management, seeking their final approval for the implementation and development of procedural changes.

TECHNICAL SKILLS:

Hardware: Hewlett Packard, Confidential, Compaq, Dell, Gateway, Intel, Newbridge & Cisco Confidential, Texas Instruments, Macintosh, & Custom-built Clones, All types of Palm Pilots & Compaq IPAQ, High Speed Mainframe Line Printers, Confidential AS/400, DEC, Confidential & HP Blade Servers, Citrix WIN Terms, EMC

Software: Microsoft Windows NT 4.0, Windows 2000, 2003, 2008 & 2012, Microsoft Windows 95 & 98, Windows 7, Microsoft office Products, Outlook Web Access (OWA) & Windows XP Professional, Microsoft Active Directory, Microsoft Exchange client configuration profile set-up ORACLE, Attachmate, Rumba, Reflection, Hummingbrid, SQL, PeopleSoft, Crystal Reports(Install and Configure), SAP, Citrix Win Frame (Create APP Farms), VMware

PROFESSIONAL EXPERIENCE:

Confidential

Senior Infrastructure Specialist

Responsibilities:

• AWS Test environment for legacy application testing
• VMware ESX and ESXi AB - PCL environment
• Presentations to senior management
• Support three locations on the Enterprise Network
• Supporting 50 Servers, 700 desktops, notebooks & thin clients
• Project management
• IAM profiling and Audits
• Access Point management
• VLAN documentation and management
• Hardware imaging
• Security audits on servers
• MDM Consulting and Design Recommendations
• Disaster Recovery Planning and Exercise

Confidential

Professional Services

Responsibilities:

• Consulting, Design and Deployment Endpoint Security software
• Design, Deployment and Implementation of MDM Software (On-Prim, Cloud and Hybrid)
• Lead Project meetings
• VMware ESX and ESXi Test and Production environments
• Create presentations and present to senior management
• Worked with clients to design there MDM and Security Solutions
• Disaster Recovery Planning and Exercise
• Lead continuous Improvement process
• Prepare expense reports and budgets
• Collaborate with other teams on project acceptance
• Drive Knowledge transfer of on boarding accounts
• Drive change checkpoint process
• Assist with Root cause analysis
• Manage daily resources to ensure account coverage
• Assist with the development of the team Community page
• Assist with team member development and career planning
• Work with accounts team to ensure client satisfactionAccomplishments
• Promoted to Team Lead for Mobile Enterprise Serves (MDM Management and Deployment)
• Lead MDM software deployments for 100+ clients (On-Prim, Hybird and Cloud based)
• Lead test designs for APEX and MAAS360
• Consistent positive reviews as an above average contributor

Confidential

Senior System Support Analyst (Temp-to-Perm position)

Responsibilities:

• VMware server build, configuration and management
• Active Directory
• Disaster Recovery Planning and Exercise
• Presentations to senior management
• Hardware & Software Support (Computers, Printers, Servers, Routers and Switches)
• Inventory Control for hardware
• Change & Problem Management
• Network Monitoring (25 Servers and 35 Access points)
• VOIP configuration (Multi Tech products)
• On-call responsibilities
• Project management

Confidential

Senior Technical Analyst

Responsibilities:

• Active Directory
• Hardware, Software and Network Support (Computers, Printers, Servers, Routers and Switches)
• Disaster Recovery Planning and Exercise
• Presentations to senior management
• Inventory Control for hardware
• Change & Problem Management
• Designed and implemented site-wide Systems Issue Log
• Training of direct reports
• Verified documents for A+ certifications of technical employees

Confidential

Senior Logistics Technical Analyst

Responsibilities:

• Active DirectoryHardware, Software and Network support (Computers, Printers, Servers, Routers and Switches)
• SQL Report Development (Cognos & Cognos Report Studio)
• SAP OracleDisaster Recovery Planning and Exercise
• Presentations to senior management
• Inventory Control for hardware
• Change & Problem Management
• Software administration, Compliance Testing & Reviews
• Local project lead for Disposal of End-of-Lease & End-of-life Electronic equipment
• Provide on-call services 24 by 7 by 365
• Monitor mainframe output ques to local Windows Printers
• Individually supported three (3) locations (warehouses) at all levels of hardware and software needs (US and Canada)
• Local project lead on updating security and electrical systems in server/computer room
• Lead on working with vendors on numerous infrastructure projects
• Designed and implemented a site-wide Systems Issue Log

Confidential

Senior Support Specialist Analyst

Responsibilities:

• Data Center Design and buildout
• Disaster Recovery Planning and Exercise
• Active Directory
• End user support & Network Monitoring
• Project Management
• Change, Configuration & Problem Management
• Hardware & Software purchasing
• PBX & Voice Mail Administration (Avaya)
• Internal Security Audits & Disaster Recovery Planning
• Mainframe output to high speed Confidential line printers
• Hardware & Software installation & configuration
• Local project lead for migration from Windows NT 4.0 to Windows XP Professional
• Provide on call services 24 by 7 by 365Accomplishments
• Individually supported eleven (11) servers, 200 end users, and Telecom equipment
• Project lead for internal communication systems (Digital Signage)
• Project lead for Phone and UPS system, Wireless Network Systems, and Security
• System upgrades (installation and configuration)
• Worked with EMC Storage Systems for back-up of data and disaster recovery solutions
• Received several rate increases

Confidential

Desktop Operations

Responsibilities:

• Built, installed & configured Desktop computers from ghost images & from scratch
• Disaster Recovery Planning and Exercise
• Provided 2nd & 3rd level technical & business process supports to Help Desk
• Support on SQL, Oracle, & PeopleSoft Software
• JD Edwards Installing from the client server, configuring the OBDC Data sources, testing to ensure communication with the Database, Trouble Shooting Data Source when software was not communicating with server or database.
• Project Management of Mainframe Printer Conversion
• Supported over 3,500 end-users in-house
• Installed & tested Software, Printers & MonitorsAccomplishments
• Supported 3500+ End Users in a Windows NT domain
• Created images of mission critical data using Ghost software
• Successfully set up Application Farms on Citrix terminals (without having previous training)
• Individually supported remote site servers and desktops
• Received several rate increases
• Qualified for and received several JD Edwards bonuses
• Additional Experience (Hospital-related prior to 1998)
• University of Louisville Hospital
• Disaster Recovery Planning and Exercise
• Provided onsite network support
• Supported a mixed Network Operating System (Novell & Windows NT 4.0)
• Performed break/fix/build site-wide for 450+ end users
• Installed and configured workstations, Servers, Hubs and Routers
• Recommended computer hardware (Desktops, File Servers & Routers)
• Network Operations Center Planning and Layout