Corporate Applications Engineer Resume

SUMMARY

I am a Confidential Engineer that has served in many positions over the past 22 years mostly supporting customers and testing Confidential . Four of the past 5 years have been with CA Nimsoft in Fort Collins in a Support Engineer role. My career highlights include:
Successfully supported/troubleshot/traced/patched large sophisticated embedded source code (90% Ansi C) in a fast paced environment at Mentor Graphics.
Wrote a SCOM Confidential probe from requirements to design to coding and testing at CSS. I am currently working on a second probe.
Worked with customers on LUA scripts, AO Profiles, and scripting issues at CA/Nimsoft
Effectively and independently supported international, national, large and small companies
Planned and created some technical support documenting procedures

TECHNICAL SKILLS

Operating Systems
Windows 98/2000/XP/7, Unix, Nucleus RTOS, Linux
Embedded Confidential Worked with the full Nucleus Embedded Product Line:
Nucleus PLUS: Mutitasking RTOS
Nucleus FILE: File System supporting various drivers such as E/IDE (ATA) HDD, RAM Disk, Flash Drivers
Nucleus NET: TCP/IP stack, Ethernet Drivers, FTP Client/Server
EDGE: Debugger in Eclipse IDE
EDGE SIMTest: Simulator for Nucleus Products
Tools Worked with tools including:
EPI Dev. Tools, ANSI C, Visual C++, RDBMS, HTML, Pascal, Cobol, Vbscript
Hardware Worked with various hardware including:
EPI MAJIC MT
VAX PDP - 11
JTAG Devices: ICE, Macraigor Wigglers/OCDaemons,
ARM, MIPS, Coldfire, and PowerPC Development Boards

PROFESSIONAL EXPERIENCE

Confidential

Corporate Applications Engineer

Responsibilities:

Reported, logged, and confirmed bugs insuring timely resolution
Troubleshot customer issues via phone, email and occasionally site visits
Escalated issues when necessary insuring customer satisfaction
Quality tested Confidential and procedures insuring sound design
Provided customer feedback to engineering, management and sales so problems were not repeated
Voted the “2006 Team Member of the Year” by my peers

Local Content Manager

Confidential .

Responsibilities:

Developed procedures for entering Technical Notes and maintaining Technical Note content deflecting a considerable percentage of costly calls
Trained team members and other users on the protocols and standards for entering information into our database
Trained team members and other users on the use of the various databases
Proudly represented the Embedded Division during quality audits retaining Mentor’s 5 Star Support rating

Confidential

Duties/Accomplishments

Responsibilities:

Generated Reports using the ASAP Reporting System to measure success
Interfaced with the Web Developers to keeping our web content correct
Logged internal web issues found insuring a pleasant microsite experience
Aided in setting up and revamping our product hierarchy insuring customers could the find the products they needed
Maintained the Embedded Division’s SupportNet presence through several database and product changes