Department Computer Support Specialist Resume Atlanta, GA - Hire IT People

SUMMARY:

Highly experienced, motivated Computer Support Specialist with an immense understanding of current and emerging technologies. Highly skilled in the support of network systems that drive company growth and increase revenue streams. Excellent s including the receipt of my Bachelor of Science in Computer Information Systems (2012) combined with years of hands - on industry experience. Outstanding presentation and communication skills, strong client relations skills combined with superior technical knowledge utilized to resolve and improve complex IT systems. Skilled at providing effective leadership in fast-paced, deadline driven environments.

CORE COMPETENCIES:

Software Configuration
Hardware Configuration
Information Systems
Troubleshooting
Software Analysis
Data Analysis
Technical Solutions

TECHNICAL SKILLS:

Languages: Classroom Knowledge of SQL, Java, COBOL, Linux, C#, PL/SQL, Informatica, T-SQL, Oracle, MS SQL Server, C+, ASP.NET, JCl, CSS, HTML, VB Script, XML, J2EE, EJB, Object oriented design and methodology (SCRUM, Waterfall).

Database Systems: SQL Server (7-2008), SQL Server.

Operating Systems: Microsoft/, Windows 9x/NT/2000/XP/Vista/7/8,, MS-DOS

Industry Experience: Development, maintenance, and enhancement of Information Systems, experience using, supporting, and managing a virtualized workstation environment such as Citrix, strong general knowledge of IT infrastructure including Microsoft Windows OS, Exchange email accounts, LANDesk Management, management of mobile devices, experience using Workstation System Management products including LANDesk and experience installing, configuring, and troubleshooting Windows XP and Windows 7 and 8 operating systems.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Department Computer Support Specialist

Responsibilities:

Ensure functionality of desktop systems throughout the company through frequent evaluations and routine maintenance.
Test the IT networking systems, monitor the performance of network servers and maintain the University’s computer systems.
Provide technical support, including identifying problem incidents with their subsequent resolutions and deploy software packages.
Consistently and professionally support small departments with a homogeneous and simple environment.
Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
Successfully dispatch, receive, solve and close incidents through the IT Service Management system (ServiceNow, ITIL).
Remotely support end-users with incident resolution using LANDesk.
Demonstrate the ability to quickly and professionally resolve customer complaints and problems.
Knowledgeably provide technical support for staff and students as necessary.

Confidential, Atlanta, GA

Admissions Test Administrator

Responsibilities:

Charged with providing a secure exam environment and excellent customer service in a friendly environment.
Knowledgeably adhered and complied with all testing procedures.
Efficiently checked in examinees, verified identification, and explained the exam process.
Constantly monitored examinees while testing to ensure the integrity of the exam process.
Consistently maintained and enforced a secure testing environment.
Cross-collaborated with internal departments to investigate and fix technical issues.
Recognized by management and superiors for strictly adhering to company policies and procedures regarding exams.

Confidential, Fort Valley, GA

Technical Support Assistant

Responsibilities:

Expertly identified, researched and resolved a variety of technical issues.
Maximized use of hardware and software by users; interpreting instructions; answering questions
Maintained client confidence and protects operations by keeping information confidential.
Development, Maintenance, and Enhancement of Information Systems
Managed activities such as systems analyses, planning, measurement, and technology applications.
Promoted awareness of security issues among management and ensured sound security principles.
Documented, tracked, and monitored all problems to ensure a timely resolution.
Carried out routine maintenance, upgrades, and support of library servers.

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Department Computer Support Specialist Resume

Atlanta, GA

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