SUMMARY:

Top performing, results - driven Senior Application Packaging and Deployment Engineer with 10+ years’ experience delivering high quality, engineered application packages in fast-paced Fortune 500 environments. Highly developed interpersonal and rapport building skills with the ability to communicate clearly to IT users, technicians, and management. Exceptional record in consistently exceeding customer expectations and delivering projects within deadlines.

TECHNICAL ADDENDUM:

SCCM 2007

1E Product Suite

RES

Viewfinity

Oracle Client Install SME

Wise Script

Windows Server 2008 R2

OSD/MDT

PXE Lite

Marimba

Active Directory

Microsoft Installer Services

Windows NT/2000/XP

Netware 4.X/5.X

Wise Package Studio

Zenworks

VMWare

VBScript Language

Winbatch Batch Language for Windows

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, VA

Team Lead

Responsibilities:

• Direct team lead of a 5 person team supporting application packaging and testing within a Confidential.
• Coordinating and supporting remote staff, project requirements and priorities.
• Complete contract obligations for monthly reporting
• Coordinate issue resolution and escalation
• Build and test application and patch packages to ensure error free rollouts
• Design and implement test plans for software application
• Support testing and deployment teams with SME application knowledge

Confidential, Glen Allen, VA

Senior SCCM Admin/Application Packager

Responsibilities:

• Creating application packages per project request for laptop, desktop, and Tough book hardware through all phases of project cycle from developing requirements, build, QA and production roll-out..
• Managing all aspects of SCCM from application, computer objects, and reporting, system upgrades and troubleshooting.
• Custom SCCM reporting with stand alone T-SQL queries.
• Installing and updating the 1E product suite for power management of all network PC assets for automatic shut down, wakeup and power management. Support web interface and perform system upgrades on Windows 2008 R2 servers.
• Maintain 1E SQL server instance, backup jobs and reporting database and create custom queries. Consulted with the 1E vendor on SQL database issues.
• Implemented a PXE lite Windows imaging method to support multiple site hardware OS imaging with SCCM OSD/MDT.
• Viewfinity Administrator creating installation policies to aid installation and application use in a locked-down environment.
• RES Administrator creating application composition for the RES environment.
• Third-level support of application and hardware. Subject matter expert for Java and MS Office Product Suite.

Confidential, Glen Allen, VA

Senior Application Engineer/Enterprise Desktop Architect

Responsibilities:

• Set application standards, built case studies, and impact analysis.
• Collaborated with the Enterprise Architecture team for cross platform products.
• Engineered and distributed applications company-wide, minimizing asset cost and complying with license agreements.
• Senior Engineer managed a team of five application packagers that developed standards, training, and distribution practices.
• Created, updated, and maintained application design, packaging, and testing documentation. Developed requirements for application code repository, COTS software storage and total disk space management for enterprise application support.
• Managed Design Review Process (DRB), used to oversee and determine quality assurance checks prior to enterprise deployments.
• Technical project manager to package, design, test, and deploy applications for enterprise deployment of 20,000+ machines.
• Managed the desktop exception process to review requests for non-standard applications and to provide subject matter expert analysis.
• Provided technical analysis and road map design for applications that impact the desktop architecture.
• Created processes and procedures for the management of users/role groups with association to Marimba installs.

Confidential, Richmond, VA

Senior Application Engineer

Responsibilities:

• Senior Engineer participated in a variety of projects to repackage and re-engineer COTS and in-house developed applications for company-wide distribution to minimize asset costs and ensure legal compliance.
• Provided project management and external team collaboration within application and deployment elements.
• Lead engineer on a software asset management project that reviewed and consolidated enterprise-wide applications.
• Chaired weekly Design Review Board meetings and created, updated, and maintained all documentation and standards for the application review process.
• Created and implemented a process for application packaging, to include quality assurance testing and format criteria for design reviews.
• Assisted in remediation of 600+ applications for enterprise migration to Windows XP.
• Developed and documented application standards for the desktop environment, setting enterprise architectural goals.
• Supported the Human Resources department with all hardware and software needs.
• Managed and maintained all computer aspects of the payroll system to ensure a success rate of 99%.
• Researched and provided unique solutions for critical payroll needs of data transfers, backups, and data archiving.

Confidential, Glen Allen, VA

Desktop Support Consultant

Responsibilities:

• Participated in a team environment to upgrade all Windows-based computers to Microsoft Office 95.
• Team lead for three consultants, worked to remediate 5,000 work-provided home computers by upgrading memory and hard drives, with data and application restoration.
• Performed a hardware audit of all HP equipment to obtain an accurate account of all physical assets.
• Certified in clean room protocol.

Confidential

WAN/A-Series Administrator

Responsibilities:

• Worked in a team setting that provided support of the technology backbone that allowed 7,000+ financial institutions to communicate worldwide.
• Monitored, reported, and repaired critical system issues impacting Confidential A series mainframe.
• Supported X.25 backbone and international high-speed telecom links.
• Provided 24/7 monitoring of Confidential A-series mainframe and routers to support a company-wide initiative of 99.995% availability.
• Monitored data and reporting requests through the mainframe interface loading the correct datasets and bank cassettes for recording.
• Monitored international and local data links to maintain customer connections.