IT Technical Support Resume Bloomington, MN - Hire IT People

PROFILE:

A+ Certified Computer Technician, Associate of Applied Science in Computer Networking with more than 2 years of industry experience and more than a decade of customer service experience. A natural problem - solver motivated by challenges. Quick to learn and dedicated to positive outcomes for people served.

SKILLS:

Windows Server 2003 and 2000

Windows 7, XP, 2000, 9X

Linux RedHat and SuSe

UNIX

AS/400

Cisco Routers and Switches

Wireless Networks

Novell

Voice-over IP

Customer Service

TECHNICAL SKILLS:

Operating Systems: Windows 95/98/2000/NT/XP/7 and 2000/2003 Server.

Network Skills: Firewall Systems, TCP/IP, Network printers, Basic Switches/Routers, Wireless Routers/Access points, Windows Domain Server, Print Server, File Server.

Experience Hardware: Configuration/Setup, Troubleshoot and Repair Laptops, Desktops, Dell Servers, HP Servers,Blackberry,Input Devices and multi - vendor network printers/copier/scanners.

Software Experience: Microsoft Office, Partition software, Anti-virus/Anti-Spy-ware, Data recovery and Backup/Image software.

RELATED EXPERIENCE:

IT Technical Support

Confidential, Bloomington, MN

Responsibilities:

Installations, configuration, monitoring of end userdesktoptroubleshooting.
Good technical knowledge onDesktop,Laptops,Blackberryconfigurations for both Windows and MACOS, handling escalations to provide On-site hands and feet support.
Installing new HP printers, copiers, and multifunction devices.
Configuration and testing of new device and removal of old printers. placed devices according to the device map.
Communicated with other team members.

Data Migration Specialist

Confidential, Wayzata, MN

Responsibilities:

Upgrading windows XP to windows 7. migrating user file to the new OS.
Upgrading hardware on many computers. helping users find their old files, set password, and answering questions.
Communicated with others on the team.
Set up email and performed troubleshooting onBlackberry,IPhones, and HTC Smart phones.

Data Migration Specialist

Confidential, Minneapolis, MN

Responsibilities:

Checked on progress upgrade on BCA computers that were automated.
Fixed problems with update.
Communicated with others about the upgrade.
Started computers upgrades form a usb flash drive. Win XP to 7
Served as Dell-certified computer warranty specialist, providing field support throughout the Twin Cities area.
Received and resolved calls via in-house ticketing system. Picked up necessary parts from airport on a daily basis and managing inventory.
Replaced hardware on desktops and laptops.
Re-installed and reactivated Windows as needed.

Computer Technician Intern

Confidential, Minneapolis, MN

Responsibilities:

Provided desktop support, installed operating systems and software.
Configured and adjusted network cables in classrooms and offices.
Rebuilt and repaired PCs.
Assessed hardware, software, and networking issues, resolving or escalating tickets as required.

We provide IT Staff Augmentation Services!

It Technical Support Resume

Bloomington, MN

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