Desktop Support Resume

SUMMARY:

Over fifteen years of experience supporting end users including Executives, Management and Individual contributors in high technology, government and start - up companies.

EXPERTISE AREA:

Networking / System Back - ups / Troubleshooting / customized configurations / installations / Diagnosis / Meets aggressive schedules / Results-oriented / Resolution of hardware/software issues / Internet connectivity / Networking /security issues / TCP/IP / IIS / DNS / DHCP / DSL / NFS/ WAN/LAN / Active Directory

TECHNICAL SKILLS:

Software Applications/Operating System: OS: Solaris 7 & 8 - Linux - Red Hat - Windows 7/ XP/NT/2000/98 - Windows Server 2000 - MacOS - VMware - Exchange Server.

Software Applications: Office 2013/2010/2007 - Pivotal - Visio - Clarify - Project - Adobe - PowerPoint - Lotus Notes - SMS - Anti-Virus - Ghost Imaging - Remedy - Salesforce - Mobile Iron - PGP - VPN - Oracle - SAP - Footprints.

Hardware: Installation of CD-ROMs - Sound Cards - Modems - Printers - Network/ Memory Cards – Hard drives – Black Berry – Android Phone – IPhone – IPad –VPN Routers – Switches and Printer.

PROFESSIONAL EXPERIENCE:

Confidential

Desktop Support

Responsibilities:

Provide desktop and phone support for over 200 employee onsite.
Set-up accounts for new hires in AD.
Set-up and configured desktops and laptops for all new hires.
Set up Mobile device (IOS and Android) with email/ mobile iron and set-up VOIP desk phones.
Manage all printer and bar code scanner.
Manage McAfee ePolicy for encryption recovery and encryption users account.

Confidential

Desktop Support

Responsibilities:

Work closely with HR on the new hire process to ensure the new hires had best first day experience.
Documenting all procedures for helpdesk/desktop, as we are a startup company. Set-up accounts, laptops, desktops, Mobile device (IOS and Android) and desk phones for all new hires.
Provide 24x7 technical phone supports for all customers.
Provide desktop support for over 1500 employee onsite.
Keeping my manager up to date by writing weekly reports as well as holding weekly meeting.
Work with vendors to get the best price on laptops, desktops, cell phones and software for the company.

Confidential

System Administrator/Desktop Support

Responsibilities:

Reduce time spent on installing software by pushing software through bigfix.
Set-up and configured desktops and laptops for all new hires.
Set-up accounts for new hires.
Provide desktop and phone support for over 3,000 employee onsite as well as remote employee.

Confidential

Desktop Support /Lead Hardware/ Project Lead

Responsibilities:

Provide desktop and phone support for over 8,000 employee onsite as well as remote employee.
My responsible for all aspects of user setup, user accounts, system patching, antivirus, system imaging, mobile services, video conference, printers, copiersphone systems and general company hardware/software.
Overseeing seven techs to ensure problems were documented, resolve or escalate issues in a timely, as well as provide support for all VIP’s.
Also trained and managed 6 helpdesk techs.
Assist/research all request for purchasing of technology equipment and software for customers in the company

Confidential

System Administrator/Desktop Support

Responsibilities:

Installed software, set up and maintained servers, created user accounts, provided desktop and phone support to employees, and performed weekly back-ups for Unix data.
Expanded user capability by managing replacement of obsolete printer and Exchange server Improved reliability & synchronization by 100% through troubleshooting and resolving issues related to mail migration
Resolved 95% of remote access issues by providing 24x7 technical phone support to all executives
Improved quality and consistency of desktop/helpdesk support by documenting procedures and training new hires
Met training department’s tight deadlines by setting up 35 PC’s and 50 laptops for duel boot (NT/Linux)
Managed workloads and improved prioritization by tracking problems using remedy database

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