TECHNICAL SKILLS:

Hardware: HP Servers, PC and Mac computers

Operating Systems: Win2k+/XP/Win7, MAC OSX

Applications: BPOS/Office365, Exchange 2003/2010/2013 , Outlook 2007/2010, SharePoint 2007/2010/Office365, Domino 4.6 - 8, Lotus Notes Client R4.6 - 8, Lotus Designer, Blackberry Enterprise Server 2.2/4.0/4.1, Proofpoint Spamfilter appliance, Zantaz EAS, GSX Monitoring for Domino, Good Technology, Eskar Fax for Notes, Sametime 3.1 - 8, Neverfail for Blackberry and SQL Server, Helpsoft ID Manager and PowerTools

WORK EXPERIENCE:

Confidential, Oakbrook Terrace, IL

Senior Consultant

Responsibilities:

• Assess Customer Environments for a move to Office365
• Resolution recommendations on environment assessment.
• Performed Mail migrations from Exchange 2003/2007/2010 to Office365
• Performed Windows Server 2008/2012 server builds for multiple projects.
• Built Exchange 2010/2013 servers.
• Create project plan, scripts, and helpdesk documentation for moves to Office365
• Create documentation for Office365 administration.
• Setup of Lync Online for customers including Federation of Lync
• Setup Sky Drive Pro
• Trained customers on Office365 administration
• Third level support for Outlook and Exchange

Confidential, Westmont, IL

Mail and Collaboration Engineer

Responsibilities:

• Supported 2 Domino Mail servers on Solaris and Wintel, 1 Applications server on Wintel, 1 Sametime server and 1 Blackberry server
• Managed Spam solution (Mail Marshal and MS Forefront)
• User and group administration
• Support Blackberries and ActiveSync Mobile devices for 500 users
• Third Level support for Notes/Outlook users
• Performed upgrades of the 6.5 Domino servers to 7 and then 8.0.1
• Monitored server and database performance
• Performed changes in the environment for server and database performance gains
• Worked with Notes developers to build Notes applications used by the company
• Created documentation for a migration and rollout to Notes 8
• Created Documentation for Helpdesk to aid in first call resolution
• Created documentation for a migration to an Exchange hosted solution.
• Migrated 1100 user from Lotus Notes to a hosted Exchange solution (BPOS/Office365)
• Third level support for Outlook and Exchange
• Created project plan, scripts, and helpdesk documentation for a move to Office365
• Migrated 350 users from on premise Exchange 2010 to Office365
• Built and administered SharePoint 2007 environment for in-house applications and SharePoint Online 2010 for Team Sites and documentation.
• Created Site Collection structure and training documentation for SharePoint 2010 Online

Confidential, Oak Brook, IL

Messaging Engineer

Responsibilities:

• Research/Architect/Recommend an outbound email encryption solution for all internet bound email
• Research/Recommend the Architecture for a Blackberry application called RepliGo
• Research/Recommend architecture for upcoming Imap project and Application SMTP servers.
• Supported 4 Mail servers on AIX, 2 Hub servers on Sun, 10 Applications servers on Wintel, 1 Sametime server and 1 Blackberry server
• Monitored server and database performance and suggest changes in the environment for performance gains
• Create Documentation for Administrations to streamline administration of Notes
• Create Documentation on Mail Routing in environment, provide feedback on how to provide for better mail routing and failover/DR
• Create Documentation on Replication in the environment and provide feedback on how to streamline replication
• Fixed issues with AdminP and ID Manager (Fix issues with Renames, recertification, and user termination)
• Third Level support for Blackberry server and 1500 Blackberry users
• Third Level support for 5800 Notes users

Confidential, Chicago, IL

Senior Messaging Engineer

Responsibilities:

• Maintain a Domino infrastructure of 11 mail servers (clustered and partitioned servers), 2 Application servers, 4 SMTP server, 2 Clustered Sametime servers, 2 Blackberry servers, 1 Good server, 2 hub servers, and 1 Administrative server in a hub and spoke topology. Monitor all tasks and performance of servers
• Maintain a Sametime 6.5 clustered environment with 3.1 - 7.5 clients
• Third level support and maintenance for 2500+ users
• Create install instructions of Lotus products for servers and workstations
• Create project plans for upcoming changes in the Domino/Notes environment
• Create policies for use and security of email
• Test new builds of Notes and Domino
• Monitor SPAM for the company and create policies to help block incoming Spam
• Mentor other co-workers on my team along with first and second level support for better end-user experience.
• Create a corporate archive solution to adhere to SOX compliances
• Find ways to consolidate our Domino servers to allow for a lower TCO
• Support of 800+ blackberry users and 20+ Treo/Windows Mobile devices
• Created Notes databases used by the IT staff
• Reported on server uptime, message volume, and cluster information
• Troubleshoot issues with SMTP messages and internal NRPC traffic
• Monitor Servers using GSX software
• Upgrade Servers and create project plans to upgrade Notes Clients

Confidential, WorldItasca, IL

Senior Domino Engineer

Responsibilities:

• Maintain a Domino infrastructure of 44 mail servers, 4 SMTP servers, 3 hub servers, 1 administrative server, and 6 Application servers in a hub and spoke topology.
• Maintain a Sametime 3.0 environment
• Maintain/Support 10,000+ users
• Create install instructions of Lotus products for servers and workstations
• Create project plans for upcoming changes in the Domino/Notes environment
• Create policies for use and security of email
• Test new builds of Lotus and Symantec products
• Execute upgrades and patches on Domino Servers
• Implementation and creation of databases for Notes
• Maintain Symantec SAV for Notes (Check logs and Quarantine database)
• Check logs for errors/performance problems
• Create reports for servers (uptime, downtime, top ten process, and other server vitals)
• Support mobile (Treo s and Blackberry) access along with syncing Palms and Pocket PC s to Lotus Notes.
• Troubleshooting of mail and connections through SMTP or NRPC

Confidential, Chicago, IL

Lotus Notes Administrator/Backup Network Engineer

Responsibilities:

• Taught training courses for Lotus Notes Client to employees
• Lotus Notes R5 Administrator Domino Server (AdminP, Scheduled Tasks, ACL, and misc. administration)
• Reviewed Domino server logs
• Maintain/Created Lotus Notes Databases
• Supported Palm OS’s with Lotus Easy Sync
• Took care of End User Lotus Notes problems (Calendar/email/Databases)
• Configured McAfee GroupShield for Domino Server
• Built Win98/NT 4.0/Win 2000 Server/Workstation
• Added new users/groups to NT domain
• Created shared drives/folders with permissions (NTFS)
• Server configs/troubleshooting
• Used PcAnywhere to connect to servers
• Configured McAfee Virus scan for NT Servers/Workstation
• Administrated LAN
• LAN problem diagnostics (Ping tests, Trace routes)
• Managed LAN Monitors (Ipmon)
• Backup for Network Engineer (handling backups/switches)
• Help Maintain Helpdesk and Corporate Website
• End User support

Confidential, Barrington, IL

IT Level 2 Helpdesk

Responsibilities:

• Supported 3,000+ users on Lotus Notes
• Configured Desktops to attach to Domino Servers
• Created/deleted users from the Lotus Notes Environment
• Changed ACL s for Lotus Notes Databases
• Used PcAnywhere to fix any problems that occurred outside of the office in other branches.
• Supported End User PC s.
• RE - imaged/re-installed all supported applications on laptops and desktops.
• Diagnosed hardware/software problems
• Fixed hardware problems/software problems with best possible solution
• Created workarounds for problems that were not easily fixed
• LAN Troubleshooting (ping tests and trace routes)