PROFESSIONAL SUMMARY:

• Talented and dedicated senior desktop support specialist, SCCM Network Administrator, and Lead Desktop Support Specialist with many years of responsible solid
• I.T. experience. Proven analytical and problem solving skills with an aptitude to deal with technical complexities with the ability to manage multiple priorities and deliver timely solutions and results.
• Expertise in Level I/II support of Microsoft Servers and Microsoft Operating Systems. Very proficient in all levels of Desktop Support, and project management"

TECHNICAL SKILLS:

• Windows Server 2000 - 2012
• Active Directory
• VMware
• Symantec EndPoint Protection
• Windows Operating Systems
• Microsoft Office 95-2013
• Adobe Products
• Microsoft Systems Center Configuration Manager 2003-2012
• Microsoft Exchange
• SAP Skyward
• Symantec Products
• Wireless Networking
• HEAT (Ticketing)
• Remedy (Ticketing)
• Peregrine (Ticketing)
• Cherwell
• Symantec Products
• Radmin
• CA-Unicenter (Ticketing)
• Desktop Authority
• and HP RADIA
• Flexera AdminStudio
• PowerShell
• Microsoft WSUS and various educational financial
• and retail software platforms.

PROFESSIONAL EXPERIENCE:

Confidential, Houston, Texas

SCCM Engineer-Administrator

Responsibilities:

• Responsible for all SCCM server, client workstation connectivity issues to SCCM (65K+)
• Responsible for supporting and resolving 3rd level support regarding SCCM issues at the client workstation level
• Interface with Application support team in changes needed for application upgrades or problem resolution.
• Troubleshoot Halliburton sites experiencing configuration management problems.
• Document SCCM client issues and resolutions using the current ticket management system.
• Single point of contact for all SCCM server/client workstation SCCM connectivity issues.

Confidential, Houston, Texas

Sr. SCCM Engineer-Administrator

Responsibilities:

• Developed and manage multiple operating software images (OSD), and task sequences for the purpose of deploying PC’s to the hospitals infrastructure.
• Responsible for all enterprise wide software deployments and Windows updates in the St. Luke’s Hospital system, responsible for all software testing and evaluation prior to installation to insure the software conforms to network, desktop, and user standards.
• Perform analysis, diagnosis, and resolution of complex desktop problems for end users and recommend & implementation and remediation ideas.
• Responsible for 3rd level software support for issues not resolved by Helpdesk, vendor technical support staff, and hospital Field Support Technicians.
• Package monthly Microsoft security updates using via SCCM and perform testing prior to initiating enterprise deployment to end users.
• Develop, implement, and manage SMS/SCCM packages, deployments and other automated installation solutions for deploying software, patches and updates (desktop/server) throughout the district.
• Developed Protocols and guidelines for application deployments, and monthly update patching on workstations.
• Collaborate with Server and Network Administrators to achieve optimal configuration of all applications and systems.
• Assist in developing long-term strategies and capacity planning for meeting future desktop hardware, software and application needs via SCCM and also serve as a Point Of Contact with external vendors. (Licensing, Support, Updates).
• Serve as project lead regarding process and procedures for deployment of applications.
• Advise user groups and/or management with technical specifications on hardware, software products to ensure compatibility with desktop operating systems.
• Other job duties include software support, software licensing, Testing, Packaging, Deployment, and fulfilling user’s software requests for software testing, packaging, and deployment via SCCM.
• Troubleshoot SCCM Server issues and manage, and maintain SCCM Windows server infrastructure.
• Responsible for creating SCCM queries & collections for software deployments, and reporting.
• Solely Supported 10,000+ Desktop / Laptop units at 16 site locations in the St. Luke’s I.T. infrastructure via Systems Center Configuration Manager.

Infrastructure: Dell/HP/ Workstations, Windows XP-Windows 7 Enterprise, Office 2003-13, VMware, Windows Server 2003-2012, Systems Center Configuration Manager 2003-2012, Adobe Products, Flexera AdminStudio, PowerShell, and various medical healthcare software packages.

Confidential, Minnetonka, Minnesota

Network Application Specialist / SCCM Engineer-Administrator / Sr. Software Support

Responsibilities:

• Developed and manage multiple images/task sequences for the purpose of deploying PC’s to the school districts infrastructure.
• Responsible for all software deployments in the school district, responsible for all software testing and evaluation prior to purchase/installation to insure the software conforms to districts educational curriculum and compatibility to district network and desktop standards.
• Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users and recommend & implement offsite repair for remote users as needed.
• Responsible for 2nd level software support for issues not resolved by Helpdesk, vendor technical support staff, and school district Field Support Technicians.
• Package monthly security updates using W.S.U.S. via SCCM and perform lead testing prior to initiating enterprise deployment to end users.
• Develop, implement, and manage SMS/SCCM packages, deployments and other automated installation solutions for deploying software, patches and updates (desktop/server) throughout the district.
• Developed Protocols and guidelines for application deployments.
• Collaborate with Server and Network Administrators to achieve optimal configuration of all applications and systems.
• Assist in developing long-term strategies and capacity planning for meeting future desktop hardware, software and application needs also serve as a liaison with external vendors. (Licensing, Support, Updates).
• Serve as project lead regarding process and procedures for deployment of applications.
• Write technical specifications for purchase of workstations, desktop hardware, software and application related products. Provide technical guidance for all hardware and software purchases.
• Other job duties include Heat Administration/Support, Software Licensing, Testing, Packaging, Deployment, and fulfilling user’s software requests.
• Assist with the creation & implementation of policies and procedures for the Districts network & systems.
• Troubleshoot SCCM Server issues and manage, and maintain SCCM Windows server infrastructure.
• Responsible for creating SCCM queries & collections for software deployments, and reporting.
• Provide 24x7 on call/email support for district staff concerning hardware/software issues.
• Units Supported 6,729 Desktop/Laptop units school districtwide via Systems Center Configuration Manager.

Infrastructure: Dell/HP/Lenovo workstations, Windows XP-Windows 8 Enterprise, Office 2003-13, VMware, Windows Server 2003-2012, Apple products & applications, Microsoft Exchange, Active Directory, Systems Center Configuration Manager 2003-2012, Adobe Products, Flexera AdminStudio, PowerShell, and various educational software packages.

Confidential, Minneapolis, Minnesota

SMS / SCCM Deployment Engineer

Responsibilities:

• Responsible for coordinating, planning, and deploying software upgrades, patches, and software installs to all networked PC’s on the Confidential network worldwide via Microsoft SMS 2003 and SCCM 2007.
• Responsible for insuring all downloads were correct versions requested by clients and responsible for insuring SMS packages were scripted correctly before deploying to clients and all deployments didn’t interfere/disrupt daily business operations.
• Also responsible for 2-3 level network admin support via help desk trouble tickets.
• Units Supported over 10,000 worldwide via Microsoft Systems Center Configuration Manager.

Infrastructure: Windows XP Professional, Windows XP, Vista, Microsoft Office 97-2007, SDS, Citrix/Meta Frame, Adobe Products, Microsoft SMS 2003, SCCM 2007, Windows Server 2000-2003,Active Directory, Symantec Products, and various other commercial retailing, financial and merchandising software applications.

Confidential, St. Paul, Minnesota

SCCM Administrator / I .T. Application Support

Responsibilities:

• Responsible for handling desk side hardware/software support tickets generated by the helpdesk to resolve level 2-3 support issues.
• Responsible for software packaging, testing, and deployment via SMS, Units supported 2,300 computers.
• Duties also include light technical phone support, hardware moves, and installs, patch/software installs, hardware troubleshooting and repair, software troubleshooting, re-imaging laptops/desktops, printer support, network connectivity, network administration, Citrix, and Exchange/Outlook mail support.
• Supported automobile assembly line I.T. related issues to ensure automobile production line remained functional.
• Units supported 2,300

Infrastructure: Windows NT 4.0, Windows 95/98, 2000 Professional, Windows XP, Microsoft Office 97-2003, SDS, Citrix/Meta Frame, Adobe Products, SAP, Black box, SQL, Server 2000-2003, (Active Directory), SMS2003, Plant Floor Work Stations- (PFW) Trend Micro, Symantec Products, and various other commercial automotive software applications.

Confidential, Houston, Texas

Sr. Desktop Support (Contract)

Responsibilities:

• Responsible for handling desk side hardware/software support tickets generated by the helpdesk to resolve level 2-3 support issues.
• Duties also include light technical phone support, hardware moves, and installs, patch/software installs, hardware troubleshooting and repair, software troubleshooting, re-imaging laptops/desktops, printer support, network connectivity, network administration, Citrix, and Lotus Notes mail support.

Infrastructure: Remedy, Windows NT 4.0, Windows 95/98, 2000 Professional, Windows XP, Lotus Notes 6. 5, Lotus Smart Suite 9.0, Microsoft Office 97-2003, HP Radia, HP OpenView, SMS, Citrix/Metaframe, Adobe Products, SAP, Oracle 8.1, Microsoft Active Directory, Trend Micro, Symantec Products, and various other commercial financial software applications.

Confidential, Bloomington, Minnesota

Sr. Desktop Support/Network Admin (Contract)

Responsibilities:

• Responsible for assisting in the configuration, deployment of Win 2000/XP/NT PC’s in a Windows 2000/NT/Novell network environment.
• Responsible for installing, configuring, and troubleshooting PC’s, email administration, setting up and configuring user accounts performing network data transfers, network printer setup/repair, network server configuration, connectivity.
• Handle and resolve all desktop hardware and software issues generated from the central help desk, also responsible for desktop/laptop imaging, network cabling, inventory management, hardware configuration/compatibility involving all computers and printers, configuring and installing video conferencing equipment.

Infrastructure: Novell, Windows 2000 Pro, Win XP, Win NT, MS-Office Suites, Microsoft Outlook, Windows 2000 Server, MS Exchange, SAP, SMS, HP Radia, Hyena, Adobe Products, CA-UniCenter (Ticketing), Symantec, TrendMicro products.