EXPERIENCE:

Confidential

Desktop Support Specialist

• Provided end user support for approximately 1200 users using Lenovo and Mac desktops and laptops.
• Configured desktop and laptop systems running Windows 7, Outlook 2010, Office 2010, and other apps for Vertex.
• Configured and support Mac laptops running iOS 10.8.5
• Utilize LANDesk to manage assets and provide remote support to end users.
• Utilize MaaS360 to manage iOS and Android mobile devices on the network.
• Build and support virtual machines with VMWare client.
• Support traveling and work at home users using Juniper Networks VPN software.
• Worked on troubleshooting and resolution of all desktop related issues for users.

Confidential

Win 7 Migration

• Perform Win 7 migration for 1200 plus devices.
• Perform build image activity for equipment.
• Manage incoming and outgoing assets.
• Prepare systems for deployment.
• Scan existing asset for applications and settings.
• Copy user profiles using PCMover.
• Collaborate with teammates to identify process improvements.
• Escalate quickly when issues arise.
• Assist other technicians as needed.

Confidential

Trading Floor Support Specialist

• Provide Trading floor support for Loomis Sayles, supporting traders, portfolio managers and supporting personnel in a fast paced environment.
• Provide daily support to users of financial applications including Bloomberg, FactSet, Charles River and other in house applications.
• Support virtual machines with VMWare vSphere client.
• Provide support for standard applications such as Microsoft Windows 7, Microsoft Office 2007 and Lotus Notes 8.5.3.
• Managed accounts and assets in Active Directory.
• Support traveling and work at home users using Citrix software.
• Utilized LanSweeper tools to provide remote support to computers across the LAN.
• Supported Notes Traveler on IPad and IPhone devices.
• Documented support procedures for general knowledge base.

Confidential

Outlook 2010 Migration

• Worked on Collaboration Team supporting migration from IBM Lotus Notes 8.5.3 to Microsoft Outlook 2010-2011 and IBM Sametime Instant Messaging to Microsoft Lync 2010. Also supported SharePoint implementation.
• Utilized system logs, scheduling portal, troubleshooting scripts, and best practices to determine cause of failure and remediation of installation issues.
• Used LANDesk to provide remote support to users across the LAN.
• Utilize MaaS360 and Blackberry Administration Service to migrate and manage Blackberries, IPhones, IPads and Android devices.
• Provide end user support of Outlook, Lync and SharePoint issues, including user training.
• Managed accounts and assets in Active Directory.
• Documented support procedures for general knowledge base.

Confidential

Desktop Support Specialist

• Provide Desktop Support for Brown Brothers Harriman Boston Fund Managers.
• Utilize SCCM Remote tools to provide support to users across the LAN.
• Build and support virtual machines with VMWare vSphere client.
• Support traveling and work at home users using F5 VPN software.
• Responsible for installs, moves, adds and changes.
• Support workstations, printers, laptops, Blackberry, IPad, IPhone and Android devices.
• Provide daily support to users of financial applications including Bloomberg, Reuters, Charles River and other in house applications.
• Deployed new images and/or new hardware to users using Ghost imaging software.
• Provide support for standard applications such as Microsoft Windows XP SP3, Microsoft Office 2003 and Office 2007, Lotus Notes version 6.5 and 8.5.
• Managed accounts and assets in Active Directory.

Confidential

Desktop Support Specialist

• Provided Desktop Support for RiverSource Investments Boston office.
• Supported high profile traders, portfolio managers and supporting personnel in a fast paced environment.
• Supported traveling and work at home users.
• Utilized SMS Remote tools to provide support to users across the LAN.
• Managed accounts and assets in Active Directory.
• Supported workstations, printers, laptops and Blackberry devices.
• Participated in a hardware rollout, deploying IBM workstations to users.
• Deployed new image to users using Ghost imaging software.
• Provided daily support to users of financial applications including Bloomberg, Reuters Station, Reuters IOE and other in house applications.
• Provided support for standard applications such as Microsoft Windows XP SP2, Microsoft Office 2003, Lotus Notes versions 6.5 and 7.0.

Confidential

Trading Floor Support Specialist

• Provided end user support for high profile users in an extremely fast paced environment at State Street Global Markets trading floor.
• Configured and supported desktop and laptop systems using Altiris imaging software.
• Supported Goldmine, Sybase, Oracle, SQL, PC Anywhere, Bloomberg, Reuters, Fidessa and other specialty and homegrown financial apps in a Windows environment for State Street Global Markets.
• Used Active Directory to manage user accounts.
• Created, managed and updated images as needed.
• Performed three-phase move combining two trading floors and supporting operations.
• Supported and maintained network and local printers.