SUMMARY:

Technical support, Help Desk, IT support and projects.

TECHNICAL SKILLS:

IT Administration

Windows Server 2008/2003/2000

Active Directory object management

Exchange 2010 account management

BES Server Account Manager 4.x

( Blackberry Enterprise Server)

Remedy ticket management

Ghost/Ghostcast Server

NetRestore Apple Imaging Tool

Casper Apple Imaging

Supported Applications

Microsoft Office 2016/20132010/2007 Suites: i Word 2016, Office 365, PowerPoint, Excel, AccessMicrosoft Outlook 2016/20132010/2007

Lotus Notes r5, 6, 5, 7, 7.5, 8.5

Cisco VPN client Hard token Soft Token

Supported Operating Systems

Windows 10 Windows 8.1 Windows 7/XP/2000 Professional

OS X Tiger, Jaguar and Panther, also Classic System 9.2.

MAC OS X Leopard, Snow Leopard Lion Mountain Lion, Yosemite and El Capitan and Sierra

MAC OS 10.9

UNIX, Linux, Ubuntu 2.0, Redhat Enterprise

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Desktop Support

Responsibilities:

• Project setting up new computers and swapping out for old. Email, Skype for business, data transfer, Meraki agent, OKTA
• Handled trouble tickets, phone support, moves, installations upgrades, printers, Mac Apple Windows, Enterprise Linux and peripheral devices, network connectivity, installation of servers and network devices

Confidential

Desktop Support Technician

Responsibilities:

• Handle trouble tickets onsite through Remedy ticketing system
• Support Lotus Notes 8.5 email and databases
• Desktop support, software installation, hardware networking issues
• NPower
• Computer Hardware and DOS apprenticeship composed of all Military Veterans in technical hands on environment reviewing current A+ requirements according to IT Essentials 5.0 in the Cisco Network Academy
• Windows 7 Professional Linux
• Installed PC and Mac systems in various Hotels (Domain Hotel, Hampton, the Hilton)
• Installed Digi network devices, UPS power supply, Routers, Servers, and other related hardware.
• Performed various other duties such as Help Desk and Desktop Support.

Confidential, Oakland, San Francisco

Desktop Technician

Responsibilities:

• Basically upgrading the infrastructure by installing many devices and software and resolving all incidents involved in this deployment process
• Deployment and Testing of EHR (Electronic Health Records)
• Supporting Citrix, System admin, changing credentials, permissions, software installation deployments of desktops, peripherals, printers, scanners, bar code scanners, Registry content and software installation confirmations Support Centiricty, SCM Surgical Client Manager and Imprivata HP printers network printers, Zebra printers Label printers
• Installation of Apple Mac OS Lion and complete Data migration.
• Imaging process
• Application installation and support
• Apple Mac Book Pro laptops
• Terminal command line administration of user’s profiles and files
• Ran scripts from Mac Command line UNIX based BSD Darwin

Confidential, Mountain View, CA

Project Management

Responsibilities:

• Performing GAP Analysis on the new Confidential software used in Confidential throughout northern and southern California.
• Provided Windows, software support, SQL Server support

Confidential

Help Desk and Desktop Support

Responsibilities:

• Imaged and deployed systems multiple buildings 600 users on initial project
• Ghosting systems for new employees Confidential desktops and HP laptops
• Windows XP, Windows 7, Active Directory, registry
• Added users to new domain.
• Walk in service
• Resolved various technical issues utilizing and updating company FAQs
• Issues included printers, network, email, software applications. Use of Remote session to assist users.
• Mac G5 and G4, PowerBook with OS X Tiger, Snow Leopard, Leopard, Jaguar and Panther, also Classic System 9.2.
• Managed Project where we connected and deployed several PCs and monitors in large Bank
• Project is 1,600 users Worked in phases
• Cable management HP - Repaired crashed Hard Drive on HP 6930p Elitebook, Installed Cisco series 2800 Router Resolved Mac/Vista VM Fusion issues) for CEO of company and other high level clients.

Confidential

Project Lead

Responsibilities:

• Supervised ten to fifteen man teams.
• Installation of new systems.
• System image and migrating of high level client’s data Installation.
• Deployment of new Confidential systems using Ghost image and procedures from site documentation.
• Resolved hardware, software, Microsoft Office applications, printer, and network issues.

Confidential

Mobility Engineer

Responsibilities:

• Migrated and replaced all computer systems and installed applications Confidential all Bay Area retail stores
• ITunes, network printers Front and back office, applications.
• Configured back office systems and network printers.

Environment: Microsoft Office including Outlook email, Windows XP Professional

Confidential, San Francisco

Project Lead/Desktop Support

Responsibilities:

• Data migration.
• Imaging process.
• Application installation and support
• All testing and QA performed after migration.
• Troubleshoot and verify settings.
• Ensured functionality of all peripheral devices; printers, i40 Kodak scanners, Blackberry devices.
• Configured and maintained network applications and application distribution systems, ensure system security in compliance with customer policy including virus protection, implement and maintain network standards and guidelines, utilize enterprise tools sets including Confidential Antivirus Microsoft Office Excel, PowerPoint, Access, Visio, including Outlook email.

Environment: Desktop Support, Windows Server Windows XP & Windows 7, Mac support, Outlook email various phone systems Remedy ticketing inventory tools.

Confidential

Desktop Support

Responsibilities:

• Desktop support and Help Desk functions daily onsite using Remedy ticketing system
• Approximately 1,000 - 3,000 users, in hospitals and surrounding offices
• Support LAN and WAN connections and wireless network Support Outlook e-mail and all MS Office applications (PowerPoint, Access, Word, Visio, etc)
• Support Citirx ICA Client and Cisco Cerner database
• Support Windows 2k and Windows XP Professional
• Performed adds, moves, changes, set up of printers, scanners and peripherals
• Software installations from shared applications server
• Image systems using Altiris, image CDs and network share, map drives, run turnkey identification, install patches, release IP addresses
• Project for HP/ Move systems for EA (Electronic Artists)
• Installed, set up and configured PCs, flat screens, video equipment’s, Xbox Halo, PlayStation, Televisions, Sub-woofer sound systems, and all peripherals for end users
• Software aptitude (trouble - shooting, installations, support) on the following applications: MS Office, Adobe products
• Hardware trouble-shooting skills, including working with contracted maintenance companies.
• Ability to setup and configure workstations, software, email, Internet, etc.
• Phone support skills for networks, workstations, software, email, Internet, etc.
• Ability to support miscellaneous peripherals, install/update printer drivers, software application drivers for IBM and Lenovo
• Maintenance of HP Printers and Design Jet Plotters
• Support of Mac G5 and G4, PowerBook with OS X Tiger, Jaguar and Panther, also Classic System 9.2.
• Connecting Printers via Mac OS X, Install and service Lotus Notes 6.5.3 supporting Lotus and Eudora e-mail, support Mac users accounts, System Ps, hardware and software issues Phone support skills and ticketing system for networks, workstations, software, email, Internet, etc.