Mobile Device Technician Resume Profile

User Account Provisioning

Confidential

AS400, Active Domain, RSA user account provisioning.
Create, modify, disable or delete user accounts or profiles.
Cloning, roles and business rules used for on-boarding, off-boarding of users.
Identify, analyze, and document problems with users profiles and provide resolution.
Service Now used to document resolution efforts, track completions.
Contribute to knowledge base documentation.

Mobile Device Technician II

Confidential

Completed manual and automated test cases for Windows Mobile and Engineering
Wireless networks: 802.11a/b/g, Bluetooth, CDMA/GSM, GPS
Document software defects, using a bug tracking system, and report defects to software developers.
Identify, analyze, document problems with program function, output, on screen, or content.
Monitor bug resolution efforts and track successes.
Participate in product design reviews to provide input on functional requirements, or potential problems.
Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.
Test system modifications to prepare for implementation.

Technology Project Consultant

Confidential

Workstation hardware/software roll out, Windows XP/SP2 upgrade, resolved domain login issues.
Configured Outlook for Microsoft Exchange servers and Outlook Web Access.
Installed TCP/IP security cameras, mounted video servers, and produced short cat5 cabling to complete connections.
Remote support with PC software, Computer Associates Desktop.
Managed and maintained accounts in Active Directory. Created and disabled user accounts. Reset and changed passwords.
Documented work in Computer Associates Service Desk ticketing system.
Symantec Ghost Image based Windows XP system roll outs.
Installed/configured network printers.

Level II Helpdesk Technician

Confidential

100 phone support for Optimum Online users and all work documented in Remedy.
Configured Outlook Express, Outlook, and Thunderbird for Optimum mail servers.
Troubleshooting cable modem connections with personal routers/pc, firewall software configurations.

PC/Network/Desktop Support Technician

Confidential

Documented and assisted in conversion of entire enterprise from Novell 3.12 servers and DOS 6.22 desktops, to Windows 2000 servers and Windows XP desktop, Blue Ridge VPN setup.
Administered updates in proprietary software and databases.
Installation and troubleshooting of Windows NT/2000/XP operating systems.
Managed and maintained accounts in Microsoft Active Directory Novel Server.
Created, moved and disabled user accounts. Reset and changed passwords.
Programmed, analyzed login scripts and cmd scripts for proprietary software.
Configured Microsoft Outlook for use with multiple addresses and NYHRC mail servers.
100 phone support. remote support with pcAnywhere, email.
TCP/IP addressing for network servers, desktops, printers, cameras, Cisco 7940/7960 phones.
Produced Cat5 cables for ad hoc office runs.
Software: Symantec PcAnywhere, Ghost, Anti Virus Corporate Edition , Acrobat Reader, Microsoft Office, HTML
Created HTML, PDF files of sales reports for daily, weekly, monthly corporate income for distribution to VIP executives.
Assisted managers with Blackberries, email services, syncing with Outlook.

Self Employed

Confidential

Responsible for all sales leads and sales completions
Produced custom reports from reel to reel tapes
Software languages FoxPro, Clipper, dBase
Desktop Packages used Aldus PageMaker, Xerox Ventura
Gained excellent experience in system operations with various types of hardware and software.

Xerox Printer Manager

Confidential

Directed and maintained print operations. Produced printed data from magnetic tapes for production on Xerox 8700, 9700 high speed printers. Knowledge of Xerox Form and Job Control languages. Trained and supervised staff in all operations.

Xerox Shift Supervisor

Confidential

Supervised an eight member team, followed schedule of jobs for nightly production and delivery.

Xerox Operator

Confidential

Produced complicated print jobs for quick turn around, assisted supervisor with job schedule.

Telephone Switchboard Repairman

Confidential

Basic Electronics Course repaired switchboards by pulling bad pc cards

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